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About Shangri-La Hotel, Tokyo


With the warm welcome and hospitality to all guests, Shangri-La Hotel, Tokyo creates a heaven in the city center. The hotel is located in the city's Marunouchi district where easy access to the city center and some of the finest shopping opportunities can be found. Ginza is five minutes away by car. The Imperial Palace and the city’s Marunouchi and Nihonbashi district are all within walk distance. The excellent location is fitted for both corporate and leisure travelers. The hotel offers 200 tastefully appointed rooms, and guests will enjoy the fantastic views of Tokyo station and the area from Imperial Palace to Shinjyuku as a sub center of Tokyo. The hotel features beautifully appointed guestrooms, each including internet access, 24-hour room service, satellite/cable TV, computer data support, and more.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Valet parking
  • Car park
  • Airport transfer

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)

Swimming & soaking

  • Swimming pool [indoor]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar


  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Babysitting service
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Elevator
  • Smoking area

Health and security

  • Safety deposit boxes

Languages spoken

  • English
  • Arabic
  • French
  • German
  • Italian
  • Japanese
  • Korean
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Maximum number of guests in one room is 3 including children.

Child and extra bed policy
Children 0-11 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 37
Number of Restaurants: 3
Number of Rooms : 200
Room Voltage: 100
Time to Airport (Minutes): 60
Year Hotel Built: 2009
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Smoking rooms will be charged an additional fee on October 1, 2016 onward.
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Verified traveler reviews

Filter by traveler type

  • Cleanliness 9.6
  • Facilities 9.2
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.5
  • Value for money 8.2
  • Food/Dining 8.2

Setiani S.
April 05, 2016
Tokyo stay
Good location and excellent convenience to go about places. A dissatisfaction of this hotel is staffs are not friendly and attentive. Request for luggage pick up, they took an hour to our room.

Chen H.
February 20, 2016
Staff in the gym was absolutely prompt to sanitize the gym equipment and restock water and towels almost immediately. Hotel provided complimentary assistance of booking bullet train tickets, making restaurant reservations, and changing of large Yen notes to smaller notes. Would recommend anyone going to Tokyo to stay at Shangri-La!

adeline C.
December 01, 2015
Awesome service and comfort stay
Housekeeping comfort and convenience
Very good

Apiruk P.
November 02, 2015
Nice staff
Clean staff food

Yaw L.
September 17, 2015
Elegant and luxury hotel
Luxury, location and service
Pleasant and Luxury comfort, will return to stay again on my next trip.

Yee L.
September 15, 2015
1 min to train station
Location & Service
Excellent service, spacious rooms, 5 stars bathroom amenities

Siong C.
August 25, 2015
NIce, clean , accomodating
will make reservation again with this hotel

Mohd A.
July 16, 2015
Brilliant as always
spacious unlike usual japanese hotels.
Feels like coming home. Anywhere in the world, ShangriLa knows exactly what I like, from pillows to the room service menu. Fantastic. Highly recommended for families, couples and business travelers. Req for high floors. Located next to Tokyo Station. If coming from Narita, take the express train. A 10 min walk to Ginza Shopping.

Wai C.
Hong Kong
May 27, 2015
Excellent stay! My first choice in Tokyo!
Location. Service. Room

Xiu T.
May 13, 2015
relaxing place in central location
Very comfortable, full of amenities, good service.
Shangri-la never fails to live up to its name. It's located at tokyo station, a central location, with all the main metro lines and airport express within reach. The service is fantastic, they were happy to make restaurant reservations for us before our arrival, and they even offered to keep our extra baggage in the hotel for 9 days after we checked out, when all we did was enquire with them about long term storage at tokyo station! This is a huge help for us as we didn't want to lug around multiple luggages while traveling to Kyoto and Osaka, before coming back to Tokyo again. The room itself: fabulous. Huge for tokyo standards. We got a deluxe room, and somehow ended up in the corner room, with a huge shower/ bathroom that had a window looking towards the city. The room had all we need, and much more. The bed promises a good night sleep, and I can barely hear any noise from the corridor. Would totally stay there again.


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