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Verified traveler reviews

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based on 128 reviews
  • Cleanliness 9.6
  • Facilities 9.2
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.5
  • Value for money 8.2
  • Food/Dining 8.2

Michael A.
April 10, 2015
one of the best in Tokyo
location, rooms and luxury
its was such a great stay. Rooms were great and luxurious with a nice view. Location was perfect as well. And the staff were very helpful. One of the best in Tokyo.

John H.
United States
March 08, 2015
Fantastic Hotel in a very convenient location
Location, Location, Location
I had a wonderful stay at this beautiful and well serviced hotel. Located adjacent to Tokyo station, I was able to get anywhere in the Tokyo area in a very short time.

Alvin L.
United Kingdom
March 04, 2015
Good hotel just lil expensive.
Great room, good location and tidy
It was a good experience.

Keng L.
February 05, 2015
great hotel and location
location, quality, staff
Stayed here before and will continue to stay here. being over the train station has great advantages to get anywhere in Tokyo. The staff in shangrila are also always willing to help where is what. Even take you to the train station and explain.

Keng L.
January 29, 2015
Great hotel with great location
service, location, quality
Stayed here before and will continue to do so. Being right above the train station makes travel so easy. The quality of the hotel and service is excellent. They will even greet you or send you to the train platform.

Vera C.
January 18, 2015
Great Hotel near Tokyo Station
Close to Tokyo Station, big rooms, great service

Keng L.
January 15, 2015
great hotel great location
service, location, quality
Excellent service and quality. Check in and out was fast. Even delivered our baggage right to the train.

Keng L.
January 14, 2015
Great Hotel very central location
quality, location, service
Arrived early and was given a room right away. Hotel also help arrange tickets on shinkansen bullet. All this made travel in Japan so much more pleasant.

Greg T.
United States
December 22, 2014
Great place to start in Tokyo
Great staff. Comfortable rooms with all amenities. Top notch restaurant and bar options.
Loved our stay. First time in Japan. Made everything very comfortable for transition to new culture.

December 20, 2014
hotel in a nostalgic class
location, nice bar, bose speakers in room