Excellent 8.9
Based on 3368 reviews

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About Shangri-la Hotel

Description

With an enviable location close to Kuala Lumpur's commercial and entertainment districts, Shangri-la Hotel is ideally placed for exploring the city. The nearby metro station connects to Chinatown and Central Market, while the shopping malls at Bukit Bintang and KLCC are easily accessible. This wonderful property sits within the beautiful lush gardens and boasts 662 magnificent rooms with up-to-date furnishings and amenities. One of the very best in the area, Shangri-la Hotel offers a Horizon Club that caters to business travelers by offering the best accommodation units and personalized service. Guests can also dine at the award winning restaurants on-site. It's no doubt this is an extraordinary place of stay!
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Fitness & recreation

  • Dart board
  • Yoga room
  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Steamroom

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

For kids

  • Swimming pool [kids]

Food & beverage

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundromat
  • Laundry service
  • Dry cleaning

Guest services

  • Postal service
  • Ticket service
  • Check-in/check-out [private]
  • Check-in/check-out [express]
  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Garden
  • Elevator
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes
  • Lockers

Business & money services

  • Currency exchange

Languages spoken

  • English
  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Malay
  • Tamil
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 350 MYR
Breakfast Charge (when not included in room rate): 77 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 Km
Distance to Airport: 45 Km
Internet Usage Fee: 0 MYR
Non-Smoking Rooms / Floors: YES
Number of Bars: 3
Number of Floors: 28
Number of Restaurants: 9
Number of Rooms : 662
Parking Fee (per day): 0 MYR
Reception Open Until: 12:00AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1984
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7
Sort by

Miguel R.
Philippines
August 28, 2016
Excellent Facilities and Service
The room was perfect, spotless and clean. All fixtures in the bathroom appeared brand new. Excellent customer service.

ZULQARNAIN A.
Pakistan
August 24, 2016
Great
Enjoyed it thoroughly. Great spacious room!

RIFDI I.
Malaysia
August 22, 2016
Improve on the food
Good 3 nights stay at your hotel. one suggestion to look back at the food serves as sometimes the taste is a little bit off..

arbainah H.
Singapore
August 22, 2016
80
staff

TEO T.
Malaysia
August 22, 2016
food..location..friendly and smilly staft
food..location..friendly and smilly staft

Alisa G.
New Zealand
August 21, 2016
Good location but dated rooms
The hotel is in a convenient location close to the shopping malls and Bukit Bintang. The rooms however are a bit dated and could do with a bit of a renovation.

Chua S.
Singapore
August 18, 2016
Professional Staffs
All staffs are well-trained from the moment reached hotel was served with 5 star standard.

Rene K.
Germany
August 18, 2016
Top location and good value for money
Hotel is a bit old but still one of the best in KL. Rooms are a bit smaller but clean and you get what you paid for. A great hotel. Just room service food, especially the pizza was a disappointment, knowing Shangri-La has a strong culinary team and its know for its great food. However, I would def recommend this hotel, especially for the price (usually you pay more if you want to stay at a Shangri-La).

Sabih S.
United Arab Emirates
August 17, 2016
Great service and team.
Pros - location, staff, and services (shuttle) Can improve: breakfast area is small and often co tested; ran out of items twice in 4 day visit

Nurhidayah A.
Singapore
August 16, 2016
Prefect!
We went to kl to have our wedding anniversary celebration and It was just perfect. The staff surprised us with a anniversary cake after we came back from our shopping. Was expected to have a welcome drink and roses petals in our room however we didnt received that. Service coming from all the staffs were fantastic! Definately coming back!



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