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More about this hotel:
    Nearest transport:
  • Monorail Station - Bukit Nanas (0.3 Km / 4 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Subang Airport (17.0 Km)
  • Sultan Abdul Aziz Shah Airport (17.8 Km)
    Customer comments:
  • "Good breakfast buffet", "Good service", "Location is good"
    Top nearby attractions:
  • KL Tower (0.3 Km / 4 min walk)
  • Jalan P Ramlee (Clubbing area) (0.3 Km / 4 min walk)
  • Zouk Club (0.5 Km / 6 min walk)
  • Aquaria KLCC (0.7 Km / 9 min walk)

Note: Distances are measured as a straight line.

Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

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Features of Shangri-la Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • babysitting
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • convenience store
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • family room
  • fax machine
  • gift/souvenir shop
  • laundromat
  • laundry service
  • lockers
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • poolside bar
  • postal service
  • printer
  • private check in/check out
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • ticket service
  • tours
  • wheelchair accessible

Sports and Recreation

  • dart board
  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom
  • yoga room


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Japanese
  • Malay
  • Tamil

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Hotel description
With an enviable location close to Kuala Lumpur's commercial and entertainment districts,...see more With an enviable location close to Kuala Lumpur's commercial and entertainment districts, Shangri-la Hotel is ideally placed for exploring the city. The nearby metro station connects to Chinatown and Central Market, while the shopping malls at Bukit Bintang and KLCC are easily accessible. This wonderful property sits within the beautiful lush gardens and boasts 662 magnificent rooms with up-to-date furnishings and amenities. One of the very best in the area, Shangri-la Hotel offers a Horizon Club that caters to business travelers by offering the best accommodation units and personalized service. Guests can also dine at the award winning restaurants on-site. It's no doubt this is an extraordinary place of stay!
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Recent customer comments

Filter by Traveler Type
All reviews (3245)

Business travelers (711)

Couples (1405)

Solo travelers (440)

Families with young children (358)

Families with older children (178)

Groups (153)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (3245)
Sort by:
Ali S. Business travelers
Japan, February 09, 2016
I don't main

Stafe and locations and near central
Caroline S. Solo travelers
United Kingdom, February 01, 2016
Failing to overpower with opulence.

Helpful staff and afternoon tea.
The public areas are very plush in an anodyne way, plenty of staff around to help if anything is needed. But the whole hotel lacks grace and charm. Breakfast is akin to a rugby scrum in a bear garden, lots of food (Chinese, Japanese, Malaysian, Indian, Full English, Continental, a chef on hand to cook omelettes to order plus a chocolate fountain) but the tea was execrable and not even your own pot to serve yourself but you need to catch the eye of passing staff for a top up. I would rather a much smaller menu but the food done well. On the plus side, the afternoon tea was very good. Exquisite sandwiches and cakes and good choice of tea (though strangely...not presented in a menu...I practically had to wring it out of the waitress..."What sort of tea do you have?", "We have black tea, green tea, herbal tea...", "Yes but what varieties of black tea do you have?", "English Breakfast, Grey") and the afternoon tea menu arrived in a very shabby cover. My room was grubby, net curtains needed washing, desk chair was broken, varnish on the wooden fittings chipped and the curtains were stained. In all...not very impressed, trying to overpower with opulence and failing due to attention to detail.
Natalie T. Couples
United Kingdom, January 25, 2016
Great hotel in the heart of KL

Location, service, comfort
Stayed one night at the Shangri-La in KL for my husband's birthday. Service was exceptional and they made us feel very special providing a chocolate cake and fruit bowl to celebrate the occasion. Great location and easy access to KLCC.
wai H. Business travelers
Malaysia, January 18, 2016

Serene S. Business travelers
Singapore, January 15, 2016
Nice business hotel

Bed, location and branding
Stayed 2 nights for business. Location is good. Room comfortable. You can't really go wrong with Shangri la brand hotels.
Kok L. Solo travelers
Singapore, January 08, 2016
Hotel double-charged my stay

Cleanliness, location, firnedly staff
The hotel charged my card even though I have already paid in full through Agoda. I am disappointed that a 5-star hotel could make such a clerical error. I would have reservation about booking this hotel again.
kameswara N. Families with young children
Indonesia, January 06, 2016
Good food & good ambience

foods, room, location
Petros H. Couples
United States of America, January 07, 2016

Lobby space, swimming pool, bathroom shower and facility
The overall stay was good, I would have rated much higher but had an unusually unpleasant experience in the Arthur's Grill dinner .
Kyo I. Families with young children
Japan, January 17, 2016
Very comfortable and good location hotel

Food, location and comfortable staying hotel
Same as the time of previous year, we stayed at Shangri-la this time and we had a very comfortable staying there. All of my family is satisfied at staying this time as well and next time when we return to KL, we will definitely choose Shangri-la to stay.
Airin T. Families with older children
Indonesia, January 03, 2016
great hotel, great location

location, attentive staff, food options,

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