Excellent 8.9
Based on 3368 reviews

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About Shangri-la Hotel


With an enviable location close to Kuala Lumpur's commercial and entertainment districts, Shangri-la Hotel is ideally placed for exploring the city. The nearby metro station connects to Chinatown and Central Market, while the shopping malls at Bukit Bintang and KLCC are easily accessible. This wonderful property sits within the beautiful lush gardens and boasts 662 magnificent rooms with up-to-date furnishings and amenities. One of the very best in the area, Shangri-la Hotel offers a Horizon Club that caters to business travelers by offering the best accommodation units and personalized service. Guests can also dine at the award winning restaurants on-site. It's no doubt this is an extraordinary place of stay!
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Things to do, ways to relax

  • Ticket service
  • Dart board
  • Yoga room
  • Hot tub
  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tours
  • Garden
  • Steamroom

Dining, drinking, and snacking

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • Postal service
  • Gift/souvenir shop
  • Daily housekeeping
  • Check-in/check-out [private]
  • 24-hour security
  • Laundromat
  • Wheelchair accessible
  • 24-hour front desk
  • Facilities for disabled guests
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Currency exchange
  • Salon
  • Shop(s)
  • Smoking area
  • Lockers

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Working and staying connected

  • Photocopying
  • Fax machine
  • Printer

Languages spoken

  • English
  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Malay
  • Tamil
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 350 MYR
Breakfast Charge (when not included in room rate): 77 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 Km
Distance to Airport: 45 Km
Internet Usage Fee: 0 MYR
Non-Smoking Rooms / Floors: YES
Number of Bars: 3
Number of Floors: 28
Number of Restaurants: 9
Number of Rooms : 662
Parking Fee (per day): 0 MYR
Reception Open Until: 12:00AM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1984
Year Hotel Last Renovated: 2009
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Verified traveler reviews

Filter by traveler type

  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.7

Miguel R. from Philippines
Families with young children
Stayed 4 nights in August 2016
Excellent Facilities and Service
The room was perfect, spotless and clean. All fixtures in the bathroom appeared brand new. Excellent customer service.
Reviewed August 28, 2016

ZULQARNAIN A. from Pakistan
Stayed 4 nights in August 2016
Enjoyed it thoroughly. Great spacious room!
Reviewed August 24, 2016

RIFDI I. from Malaysia
Stayed 3 nights in August 2016
Improve on the food
Good 3 nights stay at your hotel. one suggestion to look back at the food serves as sometimes the taste is a little bit off..
Reviewed August 22, 2016

arbainah H. from Singapore
Families with older children
Stayed one night in August 2016
Reviewed August 22, 2016

TEO T. from Malaysia
Stayed 2 nights in August 2016
food..location..friendly and smilly staft
food..location..friendly and smilly staft
Reviewed August 22, 2016

Alisa G. from New Zealand
Solo travelers
Stayed 2 nights in July 2016
Good location but dated rooms
The hotel is in a convenient location close to the shopping malls and Bukit Bintang. The rooms however are a bit dated and could do with a bit of a renovation.
Reviewed August 21, 2016

Chua S. from Singapore
Stayed one night in October 2015
Professional Staffs
All staffs are well-trained from the moment reached hotel was served with 5 star standard.
Reviewed August 18, 2016

Rene K. from Germany
Stayed 2 nights in August 2016
Top location and good value for money
Hotel is a bit old but still one of the best in KL. Rooms are a bit smaller but clean and you get what you paid for. A great hotel. Just room service food, especially the pizza was a disappointment, knowing Shangri-La has a strong culinary team and its know for its great food. However, I would def recommend this hotel, especially for the price (usually you pay more if you want to stay at a Shangri-La).
Reviewed August 18, 2016

Sabih S. from United Arab Emirates
Families with young children
Stayed 4 nights in August 2016
Great service and team.
Pros - location, staff, and services (shuttle) Can improve: breakfast area is small and often co tested; ran out of items twice in 4 day visit
Reviewed August 17, 2016

Nurhidayah A. from Singapore
Stayed 2 nights in August 2016
We went to kl to have our wedding anniversary celebration and It was just perfect. The staff surprised us with a anniversary cake after we came back from our shopping. Was expected to have a welcome drink and roses petals in our room however we didnt received that. Service coming from all the staffs were fantastic! Definately coming back!
Reviewed August 16, 2016


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