Up to 30% off with Agoda Insider Deals!

About Shangri-La Hotel

Description

Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning Shangri-La Hotel offers great convenience and access to the most luxurious shopping mall in the city. Aside from its prime location, this 5-star property also boasts a restful environment with lush green tropical settings and generous outdoor space. With its advantageous central spot, guests will have easy access to golf courses, the city’s central business district, and the international airport. Back at the hotel, guests may select from a fine list of guestrooms, all facilitated with contemporary amenities such as a deluxe plasma television, DVD entertainment system, as well as in-room wired Internet and Wi-Fi access. Their Horizon Club rooms provide quality business services while the Horizon Club Lounge serves cool beverages round-the-clock. Relax and rejuvenate in the hotel spa or keep fit in their fitness center and swimming pool. Simply keep in mind that Shangri-La Hotel will without doubt enhance your vacation in Surabaya.
Show more Show less

Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Steamroom

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

Land sports

  • Golf course (within 3 km)
  • Tennis court(s)

For kids

  • Playground
  • Swimming pool [kids]

Food & beverage

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Postal service
  • Ticket service
  • Check-in/check-out [private]
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Wheelchair accessible
  • Facilities for disabled guests
  • Garden
  • Elevator
  • Nightclub
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • Infirmary
  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes

Business & money services

  • Photocopying
  • Fax machine
  • Printer
  • ATM
  • Currency exchange

Languages spoken

  • English
  • Indonesian
Show more Show less

Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Stay for free if using existing bedding.
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Useful info

Airport Transfer Fee: 550000 IDR
Breakfast Charge (when not included in room rate): 266200 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 25. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 17
Number of Restaurants: 6
Number of Rooms : 368
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Show more Show less

Recent customer comments

Filter by traveler type
Excellent



  • Cleanliness 8.5
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 8.2

Eric H.
Malaysia
August 21, 2016
good location , friendly owner
good location , friendly owner

Preben M.
Denmark
August 11, 2016
Nice beautiful old Hotel
The atmosphere in this Hotel is so nice, The Restaurants are excellent, a real nice place to spend a long weekend. The only thing I was not happy about was the staff in the Buffet Restaurant, they were way below standard

Philip K.
Australia
August 04, 2016
Absolutely fabulous staff; rooms need refreshing, particularly bathroom
All staff we encountered were first rate. Exceptional customer service from reception, duty manager, Horizon lounge staff, in particular Alfi, and Ryo as concierge - the latter on a training placement, and we expect will have an excellent future in the hospitality industry. Thank you to all staff. Truly brilliant service.

Vernon W.
Singapore
July 19, 2016
No Positive Experience
Don't have a positive experience as people are not serving from the heart. Very robotic smile and service.

Benjamin M.
United States
July 06, 2016
Great hotel
We enjoyed the stay. Good food, good pool, classy rooms. Very well built hotel, and a standout in Surabaya.

Chin L.
Malaysia
June 29, 2016
No comments
No comments

Sze T.
Australia
June 06, 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.

alfia U.
Indonesia
June 03, 2016
excellent
its been wonderful can stay

Juliana T.
Indonesia
May 10, 2016
Good hotel
good location and value for money

Diana P.
Indonesia
March 28, 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx



1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: