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Customers like this hotel for:
    Nearest transport:
  • Wonokromo Railway Station (2.8 Km)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (12.9 Km)
    Customer comments:
  • "Facilities", "Good food", "Nice pools"
    Top nearby attractions:
  • Ciputra World Mall (0.5 Km / 6 min walk)
  • Surabaya Town Square (1.7 Km / 21 min walk)
  • Surabaya Zoo (2.6 Km)
  • Bukit Darmo Golf (2.9 Km)

Note: Distances are measured as a straight line.

Shangri-La Hotel

Jl. Mayjend Sungkono 120, Surabaya Center, Surabaya, Indonesia 60256 (Show on map)

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Features of Shangri-La Hotel

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • car hire
  • coffee shop
  • concierge
  • convenience store
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • fax machine
  • gift/souvenir shop
  • infirmary
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • nightclub
  • photocopying
  • poolside bar
  • postal service
  • printer
  • private check in/check out
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • ticket service
  • tours
  • wheelchair accessible

Sports and Recreation

  • children's playground
  • fitness center
  • garden
  • golf course (within 3 km)
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom
  • tennis courts


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian

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Hotel Description
Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning...see more Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning Shangri-La Hotel offers great convenience and access to the most luxurious shopping mall in the city. Aside from its prime location, this 5-star property also boasts a restful environment with lush green tropical settings and generous outdoor space. With its advantageous central spot, guests will have easy access to golf courses, the city’s central business district, and the international airport. Back at the hotel, guests may select from a fine list of guestrooms, all facilitated with contemporary amenities such as a deluxe plasma television, DVD entertainment system, as well as in-room wired Internet and Wi-Fi access. Their Horizon Club rooms provide quality business services while the Horizon Club Lounge serves cool beverages round-the-clock. Relax and rejuvenate in the hotel spa or keep fit in their fitness center and swimming pool. Simply keep in mind that Shangri-La Hotel will without doubt enhance your vacation in Surabaya.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (286)

Business travelers (141)

Couples (48)

Solo travelers (44)

Families with young children (28)

Families with older children (17)

Groups (8)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (286)
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Eristiana T. Families with young children
Indonesia, October 16, 2015
kamarnya masih konvensional

good food, best pool, helpful staff
had a great restaurant, nice and helpful staff but the room still conventional. need upgrading in room decor so that customer feels worth staying here.
FERNAND S. Business travelers
Indonesia, October 18, 2015
Luxurious and Comfy

Food, Staff and ambience
Just a short, nice and comfy stay
Joanna C. Business travelers
Singapore, August 06, 2015
Great stay for business trip

Location, Safety, Value
The stay was great. Ideal place for meetings. Clean room and comfortable bed
Budi G. Business travelers
Indonesia, June 26, 2015
Hotel ok

Ok ok ok hotel
hakrok C. Business travelers
South Korea, June 24, 2015
Little bit old but comfortable

Calm, clean, comfortable
Hotel is kinda old but can feel comfortable. Breakfast is not so good, during 4-stayed-mornings, everyday almost same.
Lee Y. Business travelers
Singapore, June 01, 2015
Best hotel in Surabaya

Nicely decorated hotel with comfortable furnishing and good amenities
I always enjoy my stay at Shangrila and I would reckon that it is the best hotel in Surabaya
Martin K. Business travelers
Indonesia, June 14, 2015
Good hotel for business, nice room

Comfy hotel, great room, good aminities
Great stay at this hotel. Will definitely return. Amazing staff performance, great rooms, perfect location
Alistair D. Couples
Singapore, April 13, 2015
Great service

Service, location, F&B
Very good however the rooms could do with a refurbishment. The service and the food were both excellent and the bar is also very good. The rooms however let the hotel down and need some modernisation.
Winda F. Business travelers
Indonesia, April 16, 2015
Amazing trip

Clean, service and food
Very nice and very nice hotel and the service, food and hotel are excellent
Winda F. Business travelers
Indonesia, May 20, 2015
amzing trip

clean, service and food
very nice and very good hotel we like to stay in here

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