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Shangri-La Hotel

Jl. Mayjend Sungkono 120, Surabaya Center, Surabaya, Indonesia 60256 (Show on map)

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"Nicely decorated hotel with comfortable furnishing and good..."

  • Lee, Singapore
  • May 31, 2015
  • Area: Surabaya Center
  • Rooms : 368
  • Free Wi-Fi

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Room Types
Executive Weekend Culinary Splendour
Executive Weekend Culinary Splendour
Deluxe Weekend Culinary Splendor
Horizon Deluxe Spa Indulgence
Horizon Deluxe
Deluxe with Brekafast
Horizon Deluxe
Horizon Deluxe Spa Indulgence
Deluxe Weekend Culinary Splendor
Executive With Breakfast
Horizon Executive Spa Indulgence
Executive With Breakfast
Executive King Bed
Horizon Executive Spa Indulgence
Executive King Bed
Horizon Executive Promotion
Horizon Executive Promotion
Suite Promotion Package
Executive Suite Spa Indulgence
Suite Promotion Package
Executive Suite Spa Indulgence


When would you like to stay at this hotel?

Features of Shangri-La Hotel

24-hour front desk

24-hour room service

24-hour security

airport transfer

ATM/cash machine on site


business center

car hire

car park

coffee shop


convenience store

currency exchange

daily housekeeping


executive floor

express check-in/check-out

facilities for disabled guests

fax machine

gift/souvenir shop


laundry service

luggage storage

meeting facilities




poolside bar

postal service


private check in/check out


room service

safety deposit boxes



shuttle service

smoking area

taxi service

ticket service


wheelchair accessible

Sports and Recreation

children's playground

fitness center


golf course (within 3 km)

hot tub


outdoor pool

pool (kids)




tennis courts


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking

Languages Spoken




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Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning Shangri-La Hotel offers great convenience and access to the most luxurious shopping mall in the city. Aside from its prime location, this 5-star property also boasts a restful environment with lush green tropical settings and generous outdoor space. With its advantageous central spot, guests will have easy access to golf courses, the city’s central business district, and the international airport. Back at the hotel, guests may select from a fine list of guestrooms, all facilitated with contemporary amenities such as a deluxe plasma television, DVD entertainment system, as well as in-room wired Internet and Wi-Fi access. Their Horizon Club rooms provide quality business services while the Horizon Club Lounge serves cool beverages round-the-clock. Relax and rejuvenate in the hotel spa or keep fit in their fitness center and swimming pool. Simply keep in mind that Shangri-La Hotel will without doubt enhance your vacation in Surabaya. Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s)
Stay for free if using existing bedding.

Guests over 6 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
420000 IDR

Breakfast Charge (when not included in room rate)
217800 IDR

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
5. Km

Distance to Airport
25. Km

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Recent customer comments

Filter by Traveler Type




from 276 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (276)
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Budi G. Business travelers Indonesia, June 25, 2015
Hotel ok

Ok ok ok hotel
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Hakrok C. Business travelers South Korea, June 11, 2015
Little bit old but comfortable

Calm, clean, comfortable
Hotel is kinda old but can feel comfortable. Breakfast is not so good, during 4-stayed-mornings, everyday almost same.
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Lee Y. Business travelers Singapore, May 31, 2015
Best hotel in Surabaya

Nicely decorated hotel with comfortable furnishing and good amenities
I always enjoy my stay at Shangrila and I would reckon that it is the best hotel in Surabaya
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Martin K. Business travelers Indonesia, May 20, 2015
Good hotel for business, nice room

Comfy hotel, great room, good aminities
Great stay at this hotel. Will definitely return. Amazing staff performance, great rooms, perfect location
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Alistair D. Couples Singapore, April 5, 2015
Great service

Service, location, F&B
Very good however the rooms could do with a refurbishment. The service and the food were both excellent and the bar is also very good. The rooms however let the hotel down and need some modernisation.
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Winda F. Business travelers Indonesia, March 20, 2015
Amazing trip

Clean, service and food
Very nice and very nice hotel and the service, food and hotel are excellent
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Winda F. Business travelers Indonesia, March 20, 2015
amzing trip

clean, service and food
very nice and very good hotel we like to stay in here
Report this review
Suan T. Business travelers Malaysia, March 10, 2015
Good hotel but a bit old

Foods, staffs, big room
Good hotel but a bit old.
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Jean-Baptiste C. Business travelers France, March 5, 2015
Nice service

Service, Location,
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William S. Families with older children Indonesia, February 15, 2015
Lives up to its name

character, service, cleanliness
Comfortable hotel with amazing tropical style swimming pool. suitable for business or leisure. Will definitely come back again.
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< Previous page 1 - 10 of 276 reviews Next page >

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Customers like this hotel for:
Nearest transport:
  • Wonokromo Railway Station (2.8 Km)
Area recommended for:
  • business
  • restaurants
  • shopping
Distance to airport:
  • Juanda International Airport (12.9 Km)
Customer comments:
  • "Facilities" , "Good food" , "Nice pools"
Top attractions in the area:
  • Surabaya Town Square (1.7 Km / 21 min walk)
  • Surabaya Zoo (2.6 Km)
  • Royal Plaza Surabaya (2.9 Km)
  • Pasar Keputran (3.1 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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