Excellent 8.3
Based on 312 reviews

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About Shangri-La Hotel

Description

Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning Shangri-La Hotel offers great convenience and access to the most luxurious shopping mall in the city. Aside from its prime location, this 5-star property also boasts a restful environment with lush green tropical settings and generous outdoor space. With its advantageous central spot, guests will have easy access to golf courses, the city’s central business district, and the international airport. Back at the hotel, guests may select from a fine list of guestrooms, all facilitated with contemporary amenities such as a deluxe plasma television, DVD entertainment system, as well as in-room wired Internet and Wi-Fi access. Their Horizon Club rooms provide quality business services while the Horizon Club Lounge serves cool beverages round-the-clock. Relax and rejuvenate in the hotel spa or keep fit in their fitness center and swimming pool. Simply keep in mind that Shangri-La Hotel will without doubt enhance your vacation in Surabaya.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]

Land sports

  • golf course (within 3 km)
  • tennis courts

For kids

  • children's playground
  • swimming pool [kids]

Food & beverage

  • convenience store
  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • ticket service
  • private check in/check out
  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • facilities for disabled guests
  • garden
  • elevator
  • executive floor
  • nightclub
  • salon
  • shops
  • smoking area

Health and security

  • infirmary
  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center
  • ATM
  • currency exchange

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Stay for free if using existing bedding.
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 550000 IDR
Breakfast Charge (when not included in room rate): 266200 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 25. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 17
Number of Restaurants: 6
Number of Rooms : 368
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
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Verified traveler reviews

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Excellent



  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 8.2

Vernon W.
Singapore
July 19, 2016
No Positive Experience
Don't have a positive experience as people are not serving from the heart. Very robotic smile and service.

Benjamin M.
United States
July 06, 2016
Great hotel
We enjoyed the stay. Good food, good pool, classy rooms. Very well built hotel, and a standout in Surabaya.

Chin L.
Malaysia
June 29, 2016
No comments
No comments

Sze T.
Australia
June 06, 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.

alfia U.
Indonesia
June 03, 2016
excellent
its been wonderful can stay

Juliana T.
Indonesia
May 10, 2016
Good hotel
good location and value for money

Diana P.
Indonesia
March 28, 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx

Soedradjat S.
Indonesia
March 24, 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..

LEANDER C.
Philippines
March 21, 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.

Monica T.
Indonesia
March 15, 2016
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge


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