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About Shangri-La Hotel

Description

Resting in the western area of the second largest city in Indonesia, Surabaya, the award-winning Shangri-La Hotel offers great convenience and access to the most luxurious shopping mall in the city. Aside from its prime location, this 5-star property also boasts a restful environment with lush green tropical settings and generous outdoor space. With its advantageous central spot, guests will have easy access to golf courses, the city’s central business district, and the international airport. Back at the hotel, guests may select from a fine list of guestrooms, all facilitated with contemporary amenities such as a deluxe plasma television, DVD entertainment system, as well as in-room wired Internet and Wi-Fi access. Their Horizon Club rooms provide quality business services while the Horizon Club Lounge serves cool beverages round-the-clock. Relax and rejuvenate in the hotel spa or keep fit in their fitness center and swimming pool. Simply keep in mind that Shangri-La Hotel will without doubt enhance your vacation in Surabaya.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Things to do, ways to relax

  • Ticket service
  • Hot tub
  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tennis court(s)
  • Tours
  • Garden
  • Steamroom
  • Nightclub

Dining, drinking, and snacking

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • Postal service
  • Gift/souvenir shop
  • Infirmary
  • Daily housekeeping
  • Check-in/check-out [private]
  • 24-hour security
  • Wheelchair accessible
  • 24-hour front desk
  • Facilities for disabled guests
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Currency exchange
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Playground
  • Swimming pool [kids]

Working and staying connected

  • Photocopying
  • Printer

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Stay for free if using existing bedding.
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 550000 IDR
Breakfast Charge (when not included in room rate): 266200 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 25. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 17
Number of Restaurants: 6
Number of Rooms : 368
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
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Recent customer comments

Filter by traveler type
Excellent



  • Cleanliness 8.5
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 8.2
Sort by

Eric H. from Malaysia
Couples
Stayed 2 nights in April 2016
good location , friendly owner
good location , friendly owner
Reviewed August 21, 2016

Preben M. from Denmark
Couples
Stayed 3 nights in August 2016
Nice beautiful old Hotel
The atmosphere in this Hotel is so nice, The Restaurants are excellent, a real nice place to spend a long weekend. The only thing I was not happy about was the staff in the Buffet Restaurant, they were way below standard
Reviewed August 11, 2016

Philip K. from Australia
Couples
Stayed 3 nights in July 2016
Absolutely fabulous staff; rooms need refreshing, particularly bathroom
All staff we encountered were first rate. Exceptional customer service from reception, duty manager, Horizon lounge staff, in particular Alfi, and Ryo as concierge - the latter on a training placement, and we expect will have an excellent future in the hospitality industry. Thank you to all staff. Truly brilliant service.
Reviewed August 04, 2016

Vernon W. from Singapore
Couples
Stayed one night in July 2016
No Positive Experience
Don't have a positive experience as people are not serving from the heart. Very robotic smile and service.
Reviewed July 19, 2016

Benjamin M. from United States
Families with young children
Stayed one night in June 2016
Great hotel
We enjoyed the stay. Good food, good pool, classy rooms. Very well built hotel, and a standout in Surabaya.
Reviewed July 06, 2016

Chin L. from Malaysia
Business travelers
Stayed one night in June 2016
No comments
No comments
Reviewed June 29, 2016

Sze T. from Australia
Families with young children
Stayed one night in June 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Reviewed June 06, 2016

alfia U. from Indonesia
Business travelers
Stayed one night in May 2016
excellent
its been wonderful can stay
Reviewed June 03, 2016

Juliana T. from Indonesia
Business travelers
Stayed 2 nights in April 2016
Good hotel
good location and value for money
Reviewed May 10, 2016

Diana P. from Indonesia
Families with young children
Stayed one night in March 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Reviewed March 28, 2016

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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