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Shangri-La Hotel

Jl. Mayjend Sungkono 120, Mayjen Sungkono, Surabaya, Indonesia 60256 (Show on map)

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Shangri-La Hotel Surabaya - Horizon Lounge Shangri-La Hotel Surabaya - Executive Room Shangri-La Hotel Surabaya - Shang Palace Shangri-La Hotel Surabaya - Concierge Shangri-La Hotel Surabaya - Horizon Lounge Shangri-La Hotel Surabaya - Executive Horizon Shangri-La Hotel Surabaya - Deluxe Shangri-La Hotel Surabaya - Executive Suite Room Shangri-La Hotel Surabaya - Executive Shangri-La Hotel Surabaya - Lobby Lounge Shangri-La Hotel Surabaya - Spa Room
Area: Mayjen Sungkono Number of Rooms: 368
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
262 reviews

Value for Money
7.8
Location
8.2
Staff Performance
8.4
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
8.2
All reviews (262)
Sort by:
Tony C. Business travelers Malaysia, November 20, 2014
The Hotel

The room spacious size ; the staff friendliness ; The comfort of the beds and pillows
7.3
It has been as usual very relaxing and good experience. However the F & B division is another matter. The Chinese restaurant food was acceptable but nothing exceptional.The room was humming with mosquitoes, that we had to request for a standing fan to help drive the mosquitoes away. The breakfast was poor. The quality of food and selection were poor for a 5 Star hotel. The service was even poorer, where trays at the serving counters were often left empty until notified by customers. Coffee or tea top ups at the table was non existence, unless repeated calling to the waiters. The 5 Star rating for Staff Performance is for the Reception, Concierge and Bell boys counter, not the F & B.
Tabita M. Groups Indonesia, November 10, 2014
Nice hotel on west Surabaya :)

food, service, cleanliness
8
shangri-la food was so good. Cake was so delicious also. Bed was comfortable.
Breton J. Business travelers France, November 6, 2014
Excellent stay

friendly and efficient staff, location
8.3
Very good stay and value for money. Staff is attentive and very efficient. Perfect location. Will definitely return.
Breton J. Business travelers France, November 5, 2014
Nice Hotel and good value for money

Location, Service, value for money
8
Great stay at this hotel. Will definitely return. Amazing staff performance, great rooms, perfect location
Martinus S. Families with young children Indonesia, October 12, 2014
Great Hotel

Nice, Clean, Comfortable
9.3
Great Hotel, good location, the room is big and clean.
Henny T. Groups Indonesia, October 12, 2014
Shangri-La Hotel
6
great god execlent thank u
Christian L. Families with young children Indonesia, October 2, 2014
Old Room bad smellq

Clean, Location, Pool
8.3
Not so good since the room is so old and have bad smell but very clean and the view of the executive room is good
Yacob M. Couples Singapore, September 28, 2014
Great best

Friendly, clean and near shopping mall
10
Great and enjoyable
Maria T. Solo travelers Indonesia, September 20, 2014
shock

large rooom
5.7
shock with the price of the breakfast charged...
Hong J. Business travelers Indonesia, September 16, 2014
Good hotel for business, nice room

Large room, good food, clean eviroments
7.7
I enjoy stating in Shangri La, it is right location to reach all the place.

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Shangri-La Hotel Surabaya - Outdoor PoolShangri-La Hotel Surabaya - Horizon Deluxe RoomShangri-La Hotel Surabaya - Nishimura Shangri-La Hotel Surabaya - DesperadoShangri-La Hotel Surabaya - Spa LoungeShangri-La Hotel Surabaya - PortofinoShangri-La Hotel Surabaya - BallroomShangri-La Hotel Surabaya - Hotel ExteriorShangri-La Hotel Surabaya - Cake ShopShangri-La Hotel Surabaya - Shang PalaceShangri-La Hotel Surabaya - Meeting RoomShangri-La Hotel Surabaya - Horizon LoungeShangri-La Hotel Surabaya - Health ClubShangri-La Hotel Surabaya - Surabaya Suite RoomShangri-La Hotel Surabaya - BallroomShangri-La Hotel Surabaya - Executive Suite RoomShangri-La Hotel Surabaya - InteriorShangri-La Hotel Surabaya - Horizon LoungeShangri-La Hotel Surabaya - Executive RoomShangri-La Hotel Surabaya - Shang Palace Shangri-La Hotel Surabaya - ConciergeShangri-La Hotel Surabaya - Horizon LoungeShangri-La Hotel Surabaya - Executive HorizonShangri-La Hotel Surabaya - DeluxeShangri-La Hotel Surabaya - Executive Suite RoomShangri-La Hotel Surabaya - ExecutiveShangri-La Hotel Surabaya - Lobby LoungeShangri-La Hotel Surabaya - Spa Room


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