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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
3054 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3054)
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Edwin N. Business travelers Philippines, July 18, 2014
Excellent

Location, Cleanliness & Hospitality
9.3
Great
Michael P. Families with young children Sweden, July 18, 2014
Awesome

Food, location, service
10
One of the best stay ever, we upgraded from deluxe to suit room. View over petronas towers, 3x LCD TV.. 78 sqm.. Club lounge etc.. I ll definitely try other Shangri la suite room around the world!!!
May G. Business travelers Singapore, July 17, 2014
Clean and comfortable

Clean, friendly staff, good location
9.7
The stay was good and comfortable. Will visit again soon.
Mateus C. Couples Brazil, July 15, 2014
Amazing Staff&service, location&pool

Staff, location, swimming pool and service
8.7
We spent 3 nights there, the hotel has a great location, just nearby the KL Tower and KL Petronas, as well as good dining options just 3min walking, such as Healy Mac's pub and Tamarind Hill or Tamarind NEO restaurants (amazing food!!!!). We do have to highlight their service and sympathy, on the pool they even served complimentary fruits, water and ice creams. We just suggest them to keep the swimming pool bar opened till 9pm, as it shuts down at 6:45pm and it would be an excellent place to have some drinks after pool or even before dinner.
Rebecca R. Families with young children United Kingdom, July 15, 2014
Amazing staff but rooms could be better

Staff, amenities, food
7.7
The staff at the hotel are so friendly and helpful. The food was great too, with a huge selection at breakfast. The two negative points were: 1. There was only one restaurant (out of 4 or 5) open at 5.30 - which is when our son needed to eat dinner. 2. The rooms were nice but could do with being freshened up. I would go back but would also be tempted to try another hotel next time as a comparison.
Raja N. Solo travelers Malaysia, July 15, 2014
Great hotel.

Spacious room, great service
8.3
Good and great.i enjoyed staying at shangrila.i come twice or 3 times a year.
Chee S. Couples Malaysia, July 13, 2014
Good

Clean
8.7
Guo W. Business travelers Singapore, July 12, 2014
very good!

都很好。
7.3
Magaly T. Couples France, July 12, 2014
Top hotel in KL

Location, Cleaness, and Breakfast
9.3
Our stay in the Shangri-la Hotel was very pleasant and really worth for our money. This type of palace costs usually much more in Europeans countries so it was a really good deal to do it especially with the agoda discount. The breakfast has so much variety of foods it was excellent.
Nicholas F. Business travelers United Kingdom, July 10, 2014
great for relaxing after high level meetings

Atmosphere, Breakfast, staff
10
Always consistently first class service in a relaxing atmosphere that is a home from home with better cooking and no washing up.

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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