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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on 3310 reviews

2517 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3310)
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Margaret R. Couples Australia, December 10, 2014
Beyond our expectations

We were celebrating a milestone on our trip, and the effecient and friendly staff went out of their way to make our stay a memorable one- and succeeded. The thoughtful surprises were much appreciated
10
Excellent customer service meant that our stay was memorable and extremely enjoyable. Highly recommend this hotel.
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Rami A. Couples Saudi Arabia, December 9, 2014
Good location and clean room

Good location and clean room
6
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Eddie F. Solo travelers Malaysia, December 8, 2014
Excellent

Everything...
10
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Shajurddeen M. Business travelers Singapore, December 8, 2014
best hotel

tidy luxury clean
10
nice ,hotel, shopping best destination
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Afshin F. Couples United Kingdom, December 7, 2014
Great hotel

Service, location
8.7
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Kevin W. Business travelers New Zealand, December 4, 2014
mar great weekend

great room and service and fantastic breakfast
9
Great
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Ann F. Business travelers United Kingdom, December 3, 2014
Luxury in the City

Location, decor and staff
10
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Ruzaini R. Couples Malaysia, December 1, 2014
Shangrila KL .

Food , room condition and staff.
8
it was OK as this is the first time I stayed here. However , the toiletries in the bathroom are not sufficient. Some were half full and there was not enough for 2 people. The tv was small compared to the big room. Other hotels provide much more sophisticated and bigger tv in the rooms.
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Aynalem G. Business travelers Ethiopia, December 1, 2014
My stat in KL

Nice bed room, good and friendly staff, location is attractive
10
My stay was a very pleasant one. The quality of the room and bath room is very fantastsic. Staff are very friendly and cooperative.
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Surhaya S. Couples Brunei Darussalam, December 1, 2014
Nice place

Nice, clean & good value for money
8
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