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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on
3247 reviews

2467 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3247)
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Pei Y. Couples Malaysia, November 6, 2015
Good

Good friendly
10
Good and friendly
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Steven C. Business travelers Singapore, November 5, 2015
Good business hotel

Cleanliness
8.7
Good
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Dinesh K. Couples Malaysia, November 3, 2015
Good service

The food, the environment n the cleanliness
9.7
It was amazing.. Will definitely stay there again..
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Yap N. Business travelers Malaysia, October 31, 2015
Business travelers choice

Great food , good staff and well maintained as one of the best in town
8.7
Great experience with wonderful buffet breakfast , polite and good location for business travelers
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Glen M. Families with young children Australia, October 26, 2015
Genuine 5 star all the way

Concierge and reception staff helpfullness and friendlyness, extensive quality breakfast cuisine and hotel fitness and spa facilities
10
have nothing but priase for a quality 5 star experience down to the foyer staff who were friendly to children. To be highly recommended on all levels, room cleanliness, prompt check-in after tiring day for 9 family members, front desk services including money exchange and breakfast staff service. Pool and sauna facilities attended and of high standard also. Would not hesitate staying again.
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Stuart L. Couples New Zealand, October 26, 2015
Weekend Away

Horizon Club ... Brilliant
9.3
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Huay Y. Groups Malaysia, October 25, 2015
Pleasant stay

Hospitality, cleanliness and spacious
8.7
Very pleasant. Staff were very professional in all areas.
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Yong H. Business travelers Singapore, October 20, 2015
Shangari-La near KLCC

KLCC, 5 Star Hotel and Reasonable offer when I booked
7.7
Overall a very good stay. Front Desk was kind enough to let me do early Check in. However, find it hard or too hot and humid to walk to KLCC. Breakfast was usual Shangari-La Spread. Good and generous. Will come back again if I am on business trip to KL.
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Mei Y. Couples Hong Kong, October 18, 2015
Real 5-star hotel

location, buffet breakfast, room condition
9.3
I booked the Horizon Club room but not aware it doesn't have smoking double bed room. I need to pay extra money to upgrade to Suite room. Room condition is excellence, comfort, clean and well equipped. Only one draw back is the luggage bench is too small, can place one large suitcase only. For sure I will stay in Shangri-la again
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Lenny C. Business travelers Malaysia, October 14, 2015
The best ever stay that I had when I'm in KL

The service is excellent . The place is clean n tidy . Nice n delicious food to eat... Unforgettable stay that I love ... Relax n easy staying here at Shangila Hotel.
9.7
Excellent n will keep staying here again.
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