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Excellent 8.9
Based on 3365 reviews

Recent customer comments

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based on 3365 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Briton Y.
United States
October 27, 2014
location, bathroom amenities, elevators

October 27, 2014
5 star hotel
Friendly staff, big room, big bed

Hong Kong
October 26, 2014
Excellent stay
Value for money, excellent restaurant & highly trained staff
Very good

supanaree W.
October 26, 2014
good location
location room and service
very good service mind as i my flight had delayed for more 2 hours

Thanakorn S.
October 25, 2014
No hospitality, overcharge on every things
location, room size and room service
Staff always looks down on guest and full of prejudge the guest. The way you dress is what they will treat you. Staff is always rude to guest who is not in shining suite

Tieyi L.
October 22, 2014
Overall a nice choice
Location, Food
Overall a good choice, no any surprises though no disappointment.

Prapote A.
October 21, 2014
Very Nice Hotel
Dining is Great!

October 20, 2014
An awesome stay at Shangri-La, KL
I can say that the best 3 things about Shangri-La is (1) all staff are nice and approachable, (2) they have a clean and very comfy room and lastly (3) the location is just nice and accessible
Me and my sister really had an enjoyable and memorable stay at this hotel. Hotel staffs are all nice and are always serving with a smile. Food provided were all palatable and aside from that they had a lot of variety of food to choose from. The money that we've spent is just reasonable. We'll be recommending this hotel to my friends and families.

Yaw L.
October 20, 2014
Classy, Good Seafood Buffet, Good Ampiene
Classy, Good Seafood Buffet, Good Ampient
Classy, quiet, Good Seafood Buffet, Good Ampient. Only draw back is that there is no shopping centre within walking distance.

Natalie L.
October 18, 2014
Nice hotel and good location
Friendly and helpful staff, convenient location, nice rooms
Check-in was a smooth sailing one. Staff were friendly and helpful. Further, even though hotel looks old, but the rooms are in good condition. Many amenities available. Would definitely stay here again.