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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on 3310 reviews

2517 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3310)
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Joulin T. Solo travelers France, June 15, 2014
Nice luxury hotel near KLCC

great staff, beautiful decoration (lobby, rooms), good location
8
Margaret R. Families with young children Australia, June 15, 2014
A luxurious and re,energising stopover!

Staff who went the extra mile (particularly Jessica at the front desk & Rinne at the Lemon Garden Cafe) Comfortable, beautiful room Fantastic food
9.7
Out of this world! We loved it and so did our children. We'll be back!
Bearomina F. Families with young children Philippines, June 15, 2014
Good

Good
9.3
Stay was pleasant and staff are very friendly and committed to excellent customer service
Natalie L. Couples Singapore, June 15, 2014
Nice hotel and good location

Friendly and helpful staff, convenient location, nice rooms
9
Check-in was a smooth sailing one. Staff were friendly and helpful. Further, even though hotel looks old, but the rooms are in good condition. Many amenities available. Would definitely stay here again.
Shoeb B. Couples Singapore, June 14, 2014
Truly a first class

attentiveness, friendliness
9.3
truly a shangri-la experience. from check in to check out and through out the stay, well-trained and attentive staff attend to you promptly. the buffet breakfast had a very good international spread including a fondue. there are landscaped gardens in the hotel including a nicely laid out pool. the room was spacious and the bathroom well equipped with wi-fi being easy to connect and with sufficient speed. within close proximity to attractions such as KLCC and to a monorail station. have no questions of returning back to shangrila in future.
Tin M. Families with young children Malaysia, June 13, 2014
great service and breakfast

friendly staff; great service and shuttle bus.
9.3
very satisfied, value for money. For additional bed request, recommend hotel staff to request guess to reconfirm at desk to avoid misunderstanding.
Cliff K. Couples United States of America, June 13, 2014
An Exceptional Experience

The Staff, The Environment, The large rooms
10
Our stay at the Shangri-la hotel was exceptional and really affordable. I would 110% recommend this hotel to any traveler. Nothing negative to report.
Janice T. Solo travelers Singapore, June 13, 2014
Generally ok

Room is small
6
The room was very small. Pretty pricey.
Shariffah F. Families with older children Malaysia, June 13, 2014
Good overall hotel

Clean, very elegant and friendly
9.7
Although the room was a little small for what I paid for but it was a comfortable stay.all the staff was very friendly.
Thomas M. Couples United States of America, June 12, 2014
Very nice hotel. With a decent view of the towers.

Able to see the Petronas Towers at night, good location, excellent staff
9.3
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