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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on
3245 reviews

2466 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3245)
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Jose E. Couples Philippines, May 8, 2014
In general the hotel is beautiful..

Its about 5 minutes walk to bukit nanas monorail station.
7.7
What i liked about it is that its 5 minutes walk to bukit nanas monorail station making it easy to move around. Check in was a breeze and staff was really accommodating. like any other shangri la the lobby was majestic and luxurious. with its grand staircase and beautiful furnitures accompanied by nice background music you'll really feel you're in a 5 star hotel. Until i saw the room.. It was sadly small.. yeah it was well equipped but all cramped up in a small room. Ive stayed in other shangri la hotels and sure is this is the smallest I've seen so far. Regarding the food i didn't have the chance to try hotel food since i only had a day around KL so i opted to try local cuisine outside the hotel.
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Yui C. Couples China, May 7, 2014
Classic luxury hotel

nice staff, good location, clean
9.7
Good for stay, close to twins tower
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Jae J. Couples United States of America, May 5, 2014
Consistently Excellent

Service, cleanliness and location
2
Always excellent!
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Tan H. Business travelers Singapore, May 4, 2014
Best Hotel In KL

Friendly, Clean, Tidy
10
This is a really awesome hotel! Worth every penny. Love it!
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Colin B. Couples Canada, May 4, 2014
Beautiful luxury hotel in the heart of KL

Location, Friendly Staff, Nice Rooms
9.7
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Jason R. Couples United States of America, May 4, 2014
Easy, Fun, Affordable Luxury

5 star service and amenities, central location in KLCC, attentive staff
10
Great stay! Helpful staff. Wifi performance was in the rooms was poor. Agoda advertised the room and rate with breakfast when booked online, but final booking didn't include it the end. Disappointing as breakfast ordered separately is outrageously expensive. And if you can book the restaurant Lafitte!! Amazing!
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Cheong D. Business travelers Singapore, May 3, 2014
Shangri-La still one of the best

Staff service, food quality, room comfort
8
Pros : staff service is excellent, food quality is really good, room is comfortable. Cons : food is very pricey, hotel location not the most convenient for shopping areas, room size is rather small
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Cheong D. Business travelers Singapore, May 2, 2014
Pricey but good hotel

Staff service, food quality, room comfort
8
Pros : staff service is excellent, food quality is really good, room is comfortable. Cons : food is very pricey, hotel location not the most convenient for shopping areas, room size is rather small
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Toshihiko M. Business travelers Japan, April 30, 2014
what we want at check in

location, breakfast
8
I arrived at the hotel around 1am or 2am after I had enjoyed narrow Air Asia seat. What I wanted was smooth check in and dive to bed, not ridiculous conversation like grade up the room.
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Frank D. Couples Australia, April 29, 2014
Very attentive and friendly staff

Location, friendliness and value for money
10
Enjoyed the stay. Very good breakfast, excellent gym, central location and value for money. The rooms were clean and excellent. Staff very friendly. Enjoyed the late checkout. At 2:00 pm.
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