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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

from 3147 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3147)
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Nicholas H. Couples United Kingdom, February 2, 2014
Great central hotel

bed, blackout curtains, location
8.3
My first impression of the Shangri-la was how dated it looked. However once you get through the doors, the hotel does a lot to counter its outward appearance. The staff are great, the rooms (while a bit tired) are well maintained, clean, comfortable and large. To be slightly critical, some of the pricing is a bit strange. For example the coffee is almost the same price as the a la carte breakfast. Similarly the 'happy hour beer' is a higher price than most of the local bars out of happy hour. Overall though, this was a very good stay in a very central location. I particularly enjoyed the black-out curtains!
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Robin C. Couples Malaysia, February 1, 2014
Nice and quiet hotel with friendly staff

It is clean, the staff are friendly and efficient and allows late check out. It would be better the Horizon Club Lounge were moved to higher floor to give more and better view for guests,
8.7
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Arturo J. Couples Philippines, February 1, 2014
Great

Cleanliness, courteous staff, and good location
10
It was a very comfortable stay, we were actually booked there for 3 more nights and they were competent enough for us to stay in the same room we had, with a picturesque window with a view of Petronas.
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Samantha P. Couples Australia, January 30, 2014
Great Hotel

Bed, Breakfast, Spa
10
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Shane T. Couples Australia, January 30, 2014
Fantastic hotel amazing breakfast

Breakfast ,room size breakfast
9.7
We were only in KL for one night enroute to Malacca the room was a good size and the staff were very good. The breakfast would have to the best we have ever had in South East Asia by a mile if I come back to KL this is where I will stay.
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Chang Z. Couples China, January 30, 2014
wonderful

location, breakfast, and hygiene
9.3
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Hisazumi A. Couples Japan, January 29, 2014
Good location.

Location, high quality service.
7.3
Nice hotel in KLCC but bit old building. Service is not bad.
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Anthony F. Solo travelers Australia, January 29, 2014
Very relaxing!

The staff ! Security! The cafe!
8
My stay was very relaxing! I liked the pool and spa and massage!
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Nurdini M. Business travelers Singapore, January 28, 2014
Absolutely fantastic stay.

Quality of the room, helpful and friendly staff, centrally located
9.3
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Ikhwan S. Couples Malaysia, January 26, 2014
wonderful

location facilities and service
10
Great stay. All needs attended to. Efficient staff. Good dining facilities
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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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