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Shangri-La Hotel

Jl. Mayjend Sungkono 120, Mayjen Sungkono, Surabaya, Indonesia 60256 (Show on map)

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Shangri-La Hotel Surabaya - Concierge Shangri-La Hotel Surabaya - Horizon Lounge Shangri-La Hotel Surabaya - Lobby Lounge Shangri-La Hotel Surabaya - Spa Room
Area: Mayjen Sungkono Number of Rooms: 368
Free Wi-Fi

Recent customer reviews

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270 reviews

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All reviews (270)
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Budi G. Business travelers Indonesia, June 20, 2014
Good hotel

Nice and good location
Tresna Y. Business travelers Indonesia, June 8, 2014
feel like home

nice, leisure and comfort
greats...many time with short and long stay
Mike M. Business travelers Indonesia, June 7, 2014
Luxury Hotel in West Surabaya

Good room size, Cozy environment, Location
Everything ok, only parking area far from lobby, if you drive by your self better use valet service
Foo C. Business travelers Malaysia, June 5, 2014
A typical Shangri La Quality Hotel

Many food options, quality fittings, great service
When you book into a Shangri la property you expect quality and this one in Surabaya lives up to the brand. I stayed for one night only and did not have enough time to experience all the hotel has to offer. It is truly a 5 star hotel with several restaurants, huge pool and large spa with sauna steam and jacuzzi. The Gym was impressive as well. The room is well appointed and comfortable. Staff was friendly and well trained. What impressed me most is the free wireless which is available all around the whole hotel and best of all not need to log on again in different places. It has a free shuttle to the mall nearby but the frequency seems a bit limited given the short distance. All in all a very good option when in Surabaya especially if you need to be west side of the city.
Widyanto B. Couples Indonesia, June 2, 2014
Simply wonderful

Friendly and attentive staff, comfortable room, great italian restaurant
The staff made our 7th wedding anniversary a memorable one. They even helped us took several pictures and reminded us to our pre wedding photoshoot session. We spend 3 days in this hotel and had a very great dinner in Portofino Italian Restaurant. They served great foods and wine and even arrange a good positioned table for us. It really worth the money and everything. Definitely will come back to this hotel and of course the restaurant
Firmaniah A. Business travelers Indonesia, May 29, 2014
Good location

Good location
Good location
Aditia P. Solo travelers Indonesia, May 28, 2014
Awesome Hotel with A lot of value to add

Room, Internet, Atmosphere
Shangrila is one of my favourite hotel. It has a cozy lobby, i could spend time there for hours. Good food, good atmosphere, they serve a mean japanese restaurant, and the also have a good italian restaurant. The room is quite nice, despite the building itself is an old building. expensive vallet service, but overall thats quite alright
Inneke K. Couples Indonesia, May 18, 2014
awesome stay

good staff, location, nice hotel
good hotel and worth your money.
Fenty R. Families with older children Indonesia, May 17, 2014
Bed and facilities meet the standard.

The facilities (pool, fitness centre), room service and fast check in.
It met my expectation although certain staff' attitude doesn't reflect the hotel's 5 star standard.
Fareed S. Business travelers Malaysia, May 10, 2014
enjoyed, good location and good food

luxury, food and relax
stay was good. room service was superb. centrally located. easy access to the airport.

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