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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
2943 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.2
Food/Dining
8.7
All reviews (2943)
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Mj L. Business travelers Singapore, September 11, 2013
Acceptable room and very good staff hospitality

Grand lobby, good koi pond and walking distance to pubs
6.7
I booked this hotel based on its international brand name and expecting it will be excellent in many aspects. Perhaps my expectations was too high, only the hotel lobby deserves a full points scoring from me. I find the room wearing a tired looks and having a little moldy smell. Although I could catch a glimpse of the KLCC towers from my room, the view was limited. Its internal furniture and renovation are not that up to date. In addition, there are only executive type of taxis available for guest. Although the hotel staff offered to call budget taxi for me, I did not want to wait after waited for 10 minutes and therefore took the executive taxi. On the whole, the hotel stay is good but lots of room for improvement. Just my 2 cents.
Zoe L. Families with young children Singapore, September 11, 2013
Luxurious and very well-attended to

Friendly & attentive staff; Fantastic breakfast; attention to details in the rooms
9.3
Stay was very very very pleasant. Many fantastic things about the room...which may come across as just another normal room. Firstly, free supply of fruits everyday - complete with proper cutlery. Mango, apple, dragonfruit etc. Proper hangers - not those without the 'head'. Nice HUGE bathroom with tub, complete with a grand-size shower stall - didn't have to bump elbows everytime i turned. Staff was responsive and gladly provided extra towels, pillows etc. Room service was less than 30minute wait, served with a table that enabled you to eat in bed. Health centre had state-of-the-art gym equipment with attentive gym instructors, complete with towels, hot and cold drinks. Also had sauna, steam room and a separate bath and shower area with lockers and dressing room, spare slippers too. Breakfast every morning at the restaurant was insane - crazy amount of selection of food and beverages and juices. Hotel staff were fast and responsive. Spoke and conversed well in English and attended to us fast even when there were many people in the lobby. Addressed us by name and patiently attended to our enquiries.
Zuliana N. Business travelers Singapore, September 10, 2013
Awesome stay

Friendly staff clean hotel n great design
10
Friendly staff, hotel is clean n nice design great breakfast lots to choose from n very comfortable to stay longer
Zuliana N. Business travelers Singapore, September 10, 2013
Awesome stay

Friendly staff clean hotel n great design
10
Friendly staff, hotel is clean n nice design great breakfast lots to choose from n very comfortable to stay longer
Matthew O. Business travelers Singapore, September 10, 2013
The receptionist is friendly and attentive

Service, Cleanliness and Location
9.7
Great business hotel with friendly and attentive service staff. The location is great and room is comfortable.
Adam C. Couples United Kingdom, September 8, 2013
All smiles

Staff good, room good, facilities good!
9.3
Worth the price for a quality and comfortable stay
Shawn T. Solo travelers Singapore, September 8, 2013
Awesome and comfy

Clean, Good service and helpful
8.7
The room was comfortable. Everything is neat and tidy.
Kris S. Couples Singapore, September 8, 2013
Time to refurnish the room....

Great and friendly staff. Great location to shopping belt. Great restaurant!
8.3
It was a great hotel with excellent services, but the overall feel of the room is a bit 'old' due to the old fashion carpentry. Bath room is also quite small. Honestly, i also expected the bed to be more comfortable. As this is Shangri La, i did have an expectation.
Travis B. Couples Australia, September 8, 2013
Fantastic

service, club room, lobby
9.7
Fantastic. Great service, the club room and facilities are fantastic and great value. Super clean, great location, couldn't recommend high enough
Donna W. Couples Australia, September 7, 2013
Luxury

Service, Buffet Brealfast Chocolate fountain, Rooms
10
It was a 5 star luxury accomadation to be highly recommended to all

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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