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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
3006 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3006)
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Lloyd W. Business travelers South Africa, October 12, 2013
quick overnight stay for business

big clean room, greta breakfast and convenient location
8
hotel was easily accessible, close to city centre and great service
Christopher W. Couples Australia, October 11, 2013
Fantastic for those who enjoy a city break

The location, quality of accommodation for price, attentive and helpful staff.
9.7
When we first arrived at the Shangri-la we were very impressed with the luxurious surroundings, we couldn't believe our luck as the rooms were very reasonably priced (apparently the Chinese president was staying at the time of our visit). The hotel was spectacular and the staff were always extremely helpful and friendly. Our room had everything we needed with the nice added touch of a lovely box of chocolates on our arrival. We enjoyed the pool and the attention to detail ie we were constantly supplied with cold water to drink and a serving of fruit. The hotel was ideally situated for the Petronas towers which was just a 10 minute walk away as well as the KL tower which is just at the back of the hotel. We found out you could dine at the top of the KL tower in the revolving restaurant which we would have loved to do but apparently its formal wear only and we hadn't brought any with us. There were some good restaurants near to the hotel ie Hard Rock Cafe, Trattoria Italian restaurant and a wonderful Irish Bar called Healy Macs. We also had a nice chinese meal at the Mandarin Oriental hotel but it was a bit pricey. At the Petronas towers there is some fantastic shopping to be done with all the designer shops you can think of. If you head to Butik Bintang (about 15 minute walk) there are more bars, restaurants and shopping. The Batu caves are worth a visit and we did go on the city tour hop on/off bus but would advise avoiding peak times. We were herded on to an already overcrowded bus and had to stand for ages, spending 3 hours feeling very hot and uncomfortable. We were scared to get off in case the next bus was worse. The traffic is horrendous and you have to be careful crossing the roads as there doesn't seem to be many rules. We did have an amazing experience in Kuala Lumpur and would definitely recommend the Shangri-la to anyone, we felt the location was spot on and we were made to feel really special by the staff.
Aksel M. Business travelers Denmark, October 11, 2013
Nice established hotel

Well functioning
8.7
Nice place, but its reaelly jammed outside due to the traffic
Greg Y. Business travelers New Zealand, October 11, 2013
Great hotel for conference or holiday

Luxurious, friendly staff, great food
10
I stayed at the Shangri-La Hotel for a conference. The conference facilities are great and the buffet breakfast and seafood dinner buffet are amazing. The rooms are large and clean, and the spa facilities are great. Highly recommended.
Praveen K. Business travelers Indonesia, October 10, 2013
Short and sweet

Location, Breakfast & Free Internet
8.7
It was a day's business trip and Shangri-La was perfect
Praveen K. Business travelers India, October 10, 2013
Good hotel for business travelers

Centrally located - 10mins walk to KLCC, Family hotel and great breakfast
6
Excellent hotel, nice place for short business travelers and close to KLCC centre
Robert K. Business travelers Australia, October 10, 2013
Very very good hotel

Great hotel, great location
9.3
The shangri-la in KL has thought of everything; the rooms are fantastic, the location is great, and the restaurants at the hotel are amazing. The room service is some of the best I've ever had at a hotel. It's also one of the priciest hotels in KL but you can see why, no expense is spared.
Claude A. Business travelers Canada, October 9, 2013
Luxury hotel at affordable prices

Location service food
10
I enjoyed my stay at the Shangri-La. As expected service is very good. Nice variety of restaurants within the hotel. Also, surprisingly affordable.
Tai W. Business travelers Singapore, October 6, 2013
My regular hotel in KL.

Friendly, comfortable room and value for money
8.7
Late checkin. No much to review this time. Room and staff as expected from a five stars hotel
Nick B. Solo travelers United States of America, October 6, 2013
Very nice and comfortable

Great staff, nice clean room, very close to everything
8.7
I really enjoyed my stay at the hotel. I was greeted by the staff outside and it was a very easy check in and out. The room is nice and I visited one of the bars and it was great. I would stay again.

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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