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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
2771 reviews

Value for Money
8.6
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.7
All reviews (2771)
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Richard K. Business travelers United Kingdom, July 6, 2013
Awesome, Awesome, Awesome

Its just the best hotel in KL
9
One of many positive reviews, I have no affiliation with the Shang group, they have just delivered every single time without question. Plump for a club room, hit the club floor from 7 for evening cocktails, then hit the town, nice breakfast back in the club or room service, Arthur's for a few afternoon pints and sport. Pop across to the new Healy Mac's for supper(beside the beach club) Then do what ever you want. Simply brilliant. You will not be disappointed.
Zaimi H. Couples Malaysia, July 5, 2013
good hotel but need to enhance security

good located, fast service, easy access
7.7
good and the whole entire sytay was ok. very strategically located and easy acces for food and shopping purposes. The hotel was good but need to enhace the security such as access card and etc. very friendly personal and fast check in. room is quite small but the area compensate the price.
Lynn W. Business travelers Singapore, July 4, 2013
Great Hotel

Nice, large and centrally located
8.3
Mei L. Business travelers Singapore, July 3, 2013
Excellence Experience

Good services, Cleaniness, Best location
9.7
Its great as it was in the central of KL where you can easily access to anywhere. The hotel was clean, staffs are helpful. Definitely a recommended hotel for all.
Dr.Thanyawee P. Families with older children Thailand, July 3, 2013
The hotel is a nice stay for business trip

good location, large room with good service, nice lobby
7.7
The trip in KL is a business trip with family member. Shangrila can accomoate both purpose, good location, close to meeting venue/shopping area and public transportation. The hotel is quite nice, large room including internet service. The swimming pool is a bit small, it is crowd in the evening.
Mary C. Solo travelers Australia, July 3, 2013
Excellent

service staff decor floral arrangements attention to detail
10
Excellent staff very efficient helpful food very good restaurant excellent
Patrick H. Couples United Kingdom, July 1, 2013
Very good

Lunch buffet, Shangri La quality, location
9.7
this is a good choice in KL. It's in a nice area near the Petronas towers and with shopping and entertainment within walking distance. The room was good and of the standard I would expect at this price. The bed was comfy. The lunch buffet was excellent - quite a choice. I rang reception for some superglue - it turned up a little later (so I was quite impressed with their service levels). There is a nice pool (not large but adequate) and the wifi is good. So overall I was very happy and would come back.
Sami A. Solo travelers Lebanon, July 1, 2013
Great Stay

Location, environment and shopping
10
I recommend this hotel. It's very good and you will surely love it.
Razip S. Couples Malaysia, June 30, 2013
Pleasant stay and friendly staff.

Pleasant stay. Attentive and friendly staff. Maintenance was v helpful and cordial.
9
Overall, a pleasant experience - without hassles. USB power supply did not work, front desk was either nor knowledgeable or plain devious. They did send a maintenance guy who came promptly and provided a USB charger. Problem resolved in 10 min.
Tine N. Couples Denmark, June 30, 2013
Stor venlighed fra personalet

Personalet, morgenmaden og personalet
9.3
Vi har ikke før mødt så god service på et hotel, alle var hjælpsomme og så var det en helt fantastisk morgenmad, den var det hele værd.

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Shangri-la Hotel Kuala LumpurShangri-la Hotel Kuala Lumpur - ExteriorShangri-la Hotel Kuala Lumpur - GardenShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Grand BallroomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - ViewShangri-la Hotel Kuala Lumpur - Lemon Garden 2GoShangri-la Hotel Kuala Lumpur - Lemon GardenShangri-la Hotel Kuala Lumpur - ZipanguShangri-la Hotel Kuala Lumpur - LafiteShangri-la Hotel Kuala Lumpur - Shang PalaceShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Swimming PoolShangri-la Hotel Kuala Lumpur - Business CenterShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-BoardroomShangri-la Hotel Kuala Lumpur - LobbyShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-Meeting RoomShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - ReceptionShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - Fitness RoomShangri-la Hotel Kuala Lumpur - Deluxe RoomShangri-la Hotel Kuala Lumpur - Executive RoomShangri-la Hotel Kuala Lumpur - Premier RoomShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Horizon Club Premier RoomShangri-la Hotel Kuala Lumpur - Horizon Club Executive RoomShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection Suite

Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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