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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on
3247 reviews

2467 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3247)
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Carrie L. Groups Hong Kong, April 24, 2014
Had a very stay at Shangri,la KL. Friendly staff.

Good location, spacious room, noce pool, great breakfast.
9
Very nice hotel with a hearty breakfast, nice pool, spacious room!
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Chan T. Couples Portugal, April 24, 2014
fair location

coffee machine at home
8
fair location with 10 min walk to the train station the most beautiful thing is the coffee machine in room love it
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Michael C. Couples New Zealand, April 23, 2014
Luxury in the city

Room comfort Hotel food Location
10
We loved it, bed so super comfy and clean, people were so friendly . Great pool and location
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Goh S. Couples Malaysia, April 21, 2014
wonderful

room, staff, enviroment
8.7
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Cherie T. Couples Australia, April 21, 2014
Short stay, but great hotel

Cleanliness, Service, Room
10
My stay was fantastic, hotel is very clean, would highly recommend it.
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Simon V. Couples Canada, April 20, 2014
Simply exquisite

Gourmet food, attentive multi-lingual staff, invigorating spa services.
9.7
Toe curdling pampering
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Siew G. Couples Malaysia, April 20, 2014
Comfortable stay at a truly 5-star hotel in KL

Nice room with excellent amenities, fantastic location and superb staff service
9.3
Our stay at the Shangrila Hotel was amazing and we had an excellent time. The staff service was wonderful and Shangrila Hotel is indeed deserving as a truly 5-star hotel.
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Khairul A. Couples Malaysia, April 19, 2014
Excellent weekend honeymoon

The luxurious ambience, great breakfast and excellent service
8
Overall a very pleasant and memorable stay but wish some of the staffs can be trained to be more attentive to Asian travellers as well. Not sure whether it's on purpose, but the welcome drink was only served to a group of Western tourists which checked in after me and my wife. I suppose the colonial mentality is still prevalent with the staffs.
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Aniz S. Couples Singapore, April 19, 2014
Pleasant experience

Classy, comfortable and stylish
7.7
It's was pleasant experience. Check in was fast and I was not held up in any manner. Staff were friendly and well versed in their language and jobs.
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Yee S. Couples Malaysia, April 10, 2014
Pleasant , enjoyable

Breakfast , gym facilities, good restaurants
9.7
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