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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

from 3121 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3121)
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Wee L. Couples Malaysia, December 12, 2013
Comfortable and well taken cared off

Location, restaurant and branding
7.7
Comfortable, pleasant. Located close to KLCC and Hard Rock Cafe. Approximately 10 minutes walk. Restaurant and services are top class. However, no covered walkway to key locations such as KLCC and Bukit Bintang area.
Daphne F. Couples Malaysia, December 10, 2013
Big and clean room

Location is good, great breakfast and clean room
7
I love the stay at this hotel, centrally located and great breakfast. Big and clean room as well. Definitely will come back again.
Siew W. Couples Singapore, December 8, 2013
Nice room, good food, good service, good location

Breakfast, Gym, and room.
9
We were there at 1 pm but were told the rooms were not ready. After a short wait in the executive club, they upgraded us to the suit room. There was a conference going on that few days and the hotel and restaurant were clouded. The staff tried their best to serve us most of the time. If it was an another time, we could enjoy our stay much better.
Talwinder S. Families with young children Australia, December 8, 2013
Clean and centrally located, best customer service

Customer Service, Lounge, Cleanliness
8.3
Jessie L. Business travelers Singapore, December 7, 2013
Nice

Spacious, comfortable, central
8
Tania J. Business travelers Germany, December 6, 2013
Luxury hotel with excellent service

Location of the hotel, staffe attentiveness, service.
7.7
Shangri-La top quality service made my stay very comfortable. Both the breakfast and lunch buffet were amazing and offered a vast variety of Asian and international specialities.
Nor A. Business travelers Malaysia, December 4, 2013
Malaysian hospitality at its best

Excellent location, good food, friendly and helpful staff
9.7
The location was excellent, a 5 minute walk to Suria KLCC shopping mall, the KL convention centre (less than 10 minutes) and Monorail station. Room was clean with ensuite spacious bathroom. Very comfortable bed. Quiet in spite of central location. Fresh fruits and newspapers supplied to room daily, free parking. However breakfast was not included at the price I paid. However there is a cafe tucked away in a corner on the ground floor of the hotel that serve very good brewed coffee and various fresh rolls /good bread/ pastries and bottled juices at reasonable prices, which was all I needed for breakfast.
Dawn P. Couples Australia, December 4, 2013
Relaxing in Luxury

Staff, Room, Lounge and Bars and Resataurants and Foyet
10
We loved the Shangri-La from the moment we arrived. Attentive and very helpful staff, a beautiful hotel.
Roberto E. Couples Philippines, December 2, 2013
Good Location

Good location, Friendly Staff, Nice room
10
The Hotel is walking distance to klcc and kl tower, room is nice with view of petronas tower, comfortable bed and large bathroom with complete amenities
Kynneth C. Solo travelers Singapore, December 2, 2013
One night stay in KL

Clean, good service, wide variety of buffet breakfast
8.7
Had a great time staying. Clean room, nice bed and no unpleasent smell in the room.. Shuttle bus to klcc really come in handy when it was raining and i need to head to a public transit like the lrt.

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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