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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

from 3145 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3145)
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Jacqueline C. Couples Brunei Darussalam, December 15, 2013
the staff were very informative and friendly

the room service, the restaurant and the concierge
9
the hotel was very busy during our stay but the staff had it all under control.
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Jane M. Couples Malaysia, December 15, 2013
The room was awesome...

Good customer service, Excellent breakfast menu, Romantic bed room
9.7
I would say that the reservation staffs was friendly escpecially the the Duty Manager was very attentive and friendly.. The room service was fast too.. And the breaskfast spread was awesome like i said ealier on.. So much of various local foods, japanese spread, chinese foods, malay foods as well..All are halal.. The room was super clean and comfy..
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Syndi G. Couples United States of America, December 14, 2013
Great one night stay on a stopover from Dubai

Gorgeous Lobby, Attentive Staff, Quiet Private Rooms
9
Lovely overnight stay at Shangri La KLCC. Stayed over from Dubai en route to Bali. Beautiful, comfortable hotel in the middle of KL's action but somehow secluded, quiet and calm. About a 10 minute walk to Petronas Towers with its awesome Suria Mall, KLCC park and a bunch of restaurants around. Loved the shower, big enough for about four people hahaha. Expect all the amenities a Shangri La should and does offer. Wish their rate included breakfast...
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Wee L. Couples Malaysia, December 12, 2013
Comfortable and well taken cared off

Location, restaurant and branding
7.7
Comfortable, pleasant. Located close to KLCC and Hard Rock Cafe. Approximately 10 minutes walk. Restaurant and services are top class. However, no covered walkway to key locations such as KLCC and Bukit Bintang area.
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Daphne F. Couples Malaysia, December 10, 2013
Big and clean room

Location is good, great breakfast and clean room
7
I love the stay at this hotel, centrally located and great breakfast. Big and clean room as well. Definitely will come back again.
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Siew W. Couples Singapore, December 8, 2013
Nice room, good food, good service, good location

Breakfast, Gym, and room.
9
We were there at 1 pm but were told the rooms were not ready. After a short wait in the executive club, they upgraded us to the suit room. There was a conference going on that few days and the hotel and restaurant were clouded. The staff tried their best to serve us most of the time. If it was an another time, we could enjoy our stay much better.
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Talwinder S. Families with young children Australia, December 8, 2013
Clean and centrally located, best customer service

Customer Service, Lounge, Cleanliness
8.3
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Jessie L. Business travelers Singapore, December 7, 2013
Nice

Spacious, comfortable, central
8
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Tania J. Business travelers Germany, December 6, 2013
Luxury hotel with excellent service

Location of the hotel, staffe attentiveness, service.
7.7
Shangri-La top quality service made my stay very comfortable. Both the breakfast and lunch buffet were amazing and offered a vast variety of Asian and international specialities.
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Nor A. Business travelers Malaysia, December 4, 2013
Malaysian hospitality at its best

Excellent location, good food, friendly and helpful staff
9.7
The location was excellent, a 5 minute walk to Suria KLCC shopping mall, the KL convention centre (less than 10 minutes) and Monorail station. Room was clean with ensuite spacious bathroom. Very comfortable bed. Quiet in spite of central location. Fresh fruits and newspapers supplied to room daily, free parking. However breakfast was not included at the price I paid. However there is a cafe tucked away in a corner on the ground floor of the hotel that serve very good brewed coffee and various fresh rolls /good bread/ pastries and bottled juices at reasonable prices, which was all I needed for breakfast.
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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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