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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
3039 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3039)
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Mohammed A. Couples Jordan, September 26, 2013
Nice and comfortable

Fast service, staff performance, food quality
7.3
Very good.
Federico D. Couples September 25, 2013
Very good, but not quite 5 stars

Good value for money, great room service standard, good location
7.3
This hotel is centrally located, walking distance from 2 monorail stations and KLCC underground. It has a nice swimming pool which you can use until 10PM with quite impressive views of the Petronas Towers. It also has a very well equipped fitness center (with as much equipment as any mid sized commercial gym) and an OK sauna/steam room/jacuzzi which you can use for free. The sauna area was not well kept when I went, a bit dirty and messy with no one around to take care of towels on the floor and such. Showers did not work perfectly, definitely needs some maintenance and better care. The room that I stayed in and the hotel common areas in general look a bit dated with normal wear and tear signs which are understandable for its age, but detract from its 5 stars rating. Definitely not impressed by looks. Staff is friendly and helpful, but not quite 5 stars. I got the impression that the concierge had a kickback arrangement going on with the taxi people, from his eagerness to recommend a MYR 100-something taxi ride to Batu Caves instead of the MYR 10 train option. He might just have mistaken me for another kind of traveller and I may be paranoid, but that was my impression. The service at Shang Palace was among the best I experienced for a Chinese restaurant, but the food was not excellent and there was an event going on that had all the room enclosed between wooden panels, so no view of anything at all. The room service was indeed 5 star league in quality of food and presentation, found it worth the price. I was considering staying at Traders or Shang, and after checking out the Traders I'm happy we stayed at the Shang. Next time, however, I may try the Mandarin Oriental which appeared to be a notch or two above. Overall, a very nice hotel to stay for the price, but do not expect 5 shining stars.
Lee Y. Solo travelers Malaysia, September 23, 2013
attentive staff, worth for money, good location

attentive staff, worth for money, good location
9.7
Badrul H. Families with young children Malaysia, September 22, 2013
not really good as expected before

good staff, food and facility
5.7
1. Broken desk lamp 2. Broken door lock 3. Inconsistent how newspaper delivery 4.old design room
Simone F. Couples Germany, September 22, 2013
Good value for money

Pool area, location and service
9.3
We stayed a couple of nights and had to extend due to a cancelled flight which was no problem at all. Pool staff could be a bit more friendly. But otherwise we had a great stay.
Nicolas G. Couples France, September 22, 2013
Efficient and well located. Excellent buffet

Location, buffet
7.7
Natalie C. Couples United Kingdom, September 22, 2013
Wow! What an experience!

Great staff, food and room.
10
We stayed in a club room, our first experience of a club lounge and I fear it may have ruined all future experiences! We fortunately were upgraded to a suite, which, with its fully equipped kitchen, dining room, lounge, bedroom, dressing room and bathroom, was magnificent. The afternoon tea served in the lounge was good, sandwiches, cakes, cheese and fruit. Soft drinks and teas galore. The canapes that accompanied cocktail hour were also great. Unfortunately some of the other guests were a little loud and rude to the staff for my liking. Room service was quick and delicious and breakfast the next morning was a very impressive spread (try the jam doughnuts). We only stayed one night as a treat, but probably had access to enough food to feed us for 3 days. An excellent experience.
Huai T. Couples Malaysia, September 21, 2013
Excellent

Good food and close to klcc
10
Linda L. Business travelers Singapore, September 20, 2013
My regular choice hotel for business trip

My regular choice hotel for business trip
6
My regular choice hotel for business trip. Recommend to all business travellers
Lee Y. Couples Malaysia, September 19, 2013
attentive staff, worth for money, good location

attentive staff, worth for money, good location
9.7

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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