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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
3059 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3059)
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Nina Z. Couples United Kingdom, August 6, 2013
Excellent high quality spec hotel close to centre

luxurious hotel, comfortable bed, very friendly efficent staff
9
With an impressive entrance hall and traditional musicians welcoming us our first impressions were excellent. Our room was on a corner of the hotel over looking the pool. Although small, it was designed impressivly with a fabulously comfortable bed and a modern clean bathroom with a superb shower. There was no bath. The staff are of the highest quality who are always on hand to help. We used the hotel as a base for two days to experience KL. The location and hotel in general is perfect for a whirlwind tour of the city.
Andrew N. Business travelers United Kingdom, August 6, 2013
Centrally located, good service, good restraurants

Restaurants, location and service
7.7
A good hotel for business travelers. Conveniently located. Pool area needs upgrading. Good restaurants and room service menu.
Amith A. Couples India, August 6, 2013
Exceeded expectations

Location, Great staff, Superb food!
10
Hau M. Solo travelers Singapore, August 6, 2013
A home away from home in the heart of KL

Friendly staff, good food and clean room
6.7
Friendly staff Good food Comfortable bed Good water pressure in the bathroom. Choice of hand held or rain shower and bathtub.
Henry F. Couples Hong Kong, August 5, 2013
Service was excellent, helpful, and friendly.

Convenient, Clean, Great Foods !!
10
We actually stayed at the SL hotel for 3 nights, the first two nights was a complimentary stay at the horizon club room from a lucky draw. Horizon Club was fantastic with great buffet & cocktail session. Hotel service was excellent, every staff was trained in great manner, always with a big smile and being helpful all the time. My husband told the staff it was my birthday, and they offered us a very nice complimentary chocolate cake (0.5kg), it's good for 2 of us. We ordered room service twice; once for dinner & once before head out to airport for lunch. The Curry Laksa & Chicken Satay are highly recommended. They are less oily and healthier than the ones you find at the night market or other KL restaurants. The outdoor poor was very spacious & the orange tents was a great touch for the outdoor setting.
Jonathan T. Couples Malaysia, August 5, 2013
enjoy my sleeping time in the hotel

Clean, Nice and beautiful
9
Great hotel, clean and nice hotel for the children and myself. Close walking distance to KLCC and other attractive places.
Robert V. Business travelers United Kingdom, August 3, 2013
Quality of the Hotel was above expectations

location, standard of restaurants, staff
9
Robert V. Solo travelers United Kingdom, August 3, 2013
Best stay in KL in 10 years

gardens, staff and pool
9
Adrian J. Couples United Kingdom, August 3, 2013
Simply outstanding in every way

Really great room, very efficient staff, great food
9.3
The whole experience from check in to exit was top class. It has been a LONG time since I stayed in such a top class place where everything was deleivered efficiently and with a smile.
Daniel S. Business travelers Singapore, August 2, 2013
Strongly recommended for business travellers.

Proximity to entertain spots, good food and services
8
Very satisfying , no complains , easy check in and out , great service !

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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