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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

from 3162 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3162)
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Kah Y. Couples Malaysia, September 1, 2013
Relax, shopping and food

Near to shopping area, extended check out time, kLCC View (Side)
7
The room is ok after i upgraded it to horizon club room. But the service is so lousy as i asking for hair conditioner and it never come to my room... the restaurant Athur, food is great but the service from waitress is extremely lousy... they are not attentive at all... same goes to the Horizon Club lounge, the staff there is lousy and not attentive at all... took more then 10 mins to prepare a cup of latte and hot chocolate.
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Erin B. Solo travelers United States of America, September 1, 2013
Good value

good wifi, good location
6.7
Rooms are small and could use an update, but still good value
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Joanne H. Couples Malaysia, August 31, 2013
this is good location for shopping,and the bed is

comfort,bed,
7.3
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Fan Z. Couples China, August 31, 2013
comfortable, attention to details

bed, environment. friendly stuff
9
The facility is nice. the staffs are nice. But what I dont understand is that I select only 1 person checked in on Agonda as that is the default setting. Actually we have two person checked in, but the hotel refuse to offer breakfast for two, and we had to pay for the plus one. I guess it doesnt really make sense. That is the thing will damage the customer experience.
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Melvin M. Couples Philippines, August 31, 2013
Attentive to detail. Professional staff. 5 Stars.

Comfortable room, bed, and luxurious surroundings.
9.7
We came for two nights after a long flight from London. The hotel was aged and is known to be the oldest in the city of KL however, it has been very well maintained and considered one of the best 5 star hotels around. We enjoyed our stay here and loved the comforts of our room. We enjoyed KL and will be heading back to this hotel.
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Dexter L. Couples Singapore, August 30, 2013
comfortable, traffic congestion.

location, security, comfort
7.3
double charged which was resolved by the hotel manager.
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Dexter L. Couples Singapore, August 30, 2013
comfortable.

comfort, safe, accessible to shopping.
7.3
was double charged but issue was resolved by hotel manager.
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Cheong D. Business travelers Singapore, August 28, 2013
Mosquitoes in rooms!

Comfortable bed, nice gym, good breakfast
7.7
1st night was bad, mosquitoes in the room. Staff provided electric repellent, but after a few hours, mosquitoes attacked again. Room change next day to a different floor, after all the hassle, again mosquitoes attacked on the third morning. Meal menu limited in choices, though breakfast buffet was as usual good. Staff performance was good.
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Waruth V. Business travelers Thailand, August 28, 2013
Room very clean, safe and bed comfortable

good location not far from KLCC. Comfortable room and wifi in the room
9.3
This hotel room very clean and confortation bed. Location is not far from KLCC just 5 minutes walk but not recommend to walk in the night time Breakfast very good more variety and japanese restuarant food very delicious.
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Helen K. Couples Australia, August 28, 2013
Exceptional

Staff, food, WIFI
10
From the minute you arrive, you are made to feel special. Happy, friendly staff, excellent customer service, clean & beautiful surroundings.
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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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