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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on 3310 reviews

2517 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3310)
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Bruno B. Business travelers France, October 30, 2013
the best 5 start without ninjas in KL

No ninjas, efficient staff, good dining room
7.7
As usual smooth stay efficent staff no problems and centrally located
Carolyn S. Business travelers United Kingdom, October 30, 2013
Excellent hotel with good service

Location, standard of rooms, standard of food
9
Our stay was extremely comfortable. It is always a good idea to book club floor rooms as this gives good value for money
Bruno B. Business travelers France, October 29, 2013
top 3 n KL 5 stars

no "ninjas" from the middle east
7.7
Chin Y. Couples Singapore, October 27, 2013
Superb Hotel with great staff.

friendly staff, nice room and well located.
9.3
It was a wonderful stay and superb customer service that the hotel staff gave me.
William T. Families with older children Singapore, October 27, 2013
Comfortable and a well needed rest

Friendly staff, cosy room, convenient location
8.3
My family (my wife and two teenage children) enjoyed our stay at Shangri-la Hotel Kuala Lumpur. We did not dine at the hotel as we find it a bit pricey. Instead we walked to a nearby restaurant.
Chiu S. Groups Malaysia, October 27, 2013
No much thing to do

Garden view, comfortable, clean
8
Stay overnight with friends for birthday celebration. Nothing much to do so we just stay in the room. I like the design of the room and it is very comfortable. However, I afraid people passing by had heard of the noise inside the room. The sound proofing can be improved.
Cecilia H. Business travelers Malaysia, October 25, 2013
Convenient, clean,comfortable

Convenient, clean,comfortable
7.7
Hse M. Couples Malaysia, October 20, 2013
Shangrila service in a nutshell = awesome

Service staff were awesome, great attention to detail, friendly hotel setting
8
Shangri-la hotel service at its best. Stayed in many different shangrila hotels and the service standard is kept up throughout every location in the world. Just have to be experienced to understand.
Khor J. Couples Malaysia, October 20, 2013
Good service and nice location

Big Room , Friendly staff , Good location
8.7
Very nice room , Good location , Friendly staff , will stay again .
Rottanak K. Couples Australia, October 19, 2013
Great, easy check in/out, clean, friendly staff.

Room size, cleanliness, friendly staff and close to restaurants and shopping malls.
8.7
Loved it. No complaints whatsoever. Will stay here again.
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