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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
2763 reviews

Value for Money
8.6
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.7
All reviews (2763)
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December W. Solo travelers Hong Kong, February 15, 2013
very good hotel

near shopping mall, near public transport, very clean and tidy
7.3
the rate is a bit expensive but hotel is very nice, walking distance to shopping mall and rest, staff are very friendly and helpful.
Sian D. Groups United Kingdom, February 14, 2013
A wonderful and luxurious treat

The room, the pool and the buffet breakfast
10
It was am amazing treat for myself and my Mum. She was spoilt rotten with hater stay here and loved everything about it
Richard K. Couples United Kingdom, February 14, 2013
The Best hotel in KL Bar None.

Service, Service, Service,Service,Service
9.3
You may be sick of my Shangri La KL reviews but its really quiet simple. It is the best bloody hotel in KL. I have stayed in the top 5, for less and more but nobody beats them on the quality of their service and value for money. Everyone is a Dato when they walk in the door. Club floor is the best of all the hotels. Can be pricey but book early, join their points club and chance your arm for upgrades. Aurthers bar is still one of the best spots in KL for a good feed and a decent drink.
Stuart K. Groups Australia, February 14, 2013
Amazing hotel!

Location & service
10
this hotel is all about looking after their guests! nothing is too hard and the management is thinking ahead. for example: the gym personnel has a water bottle and towel on every exercise station. darous (gym attendant who is super clean), said to me: "you are on holidays, your time is precious so if you want to exercise, we need to make it easy for you"! wow!
Travel tip: This hotel is very service oriented! Well located and the gym is outstanding!
Gavin L. Couples Singapore, February 14, 2013
Classic 5 star

Branded bath room assories
8.3
Shangri-la hotel is like a old banker friend. Very conservative yet friendly and detail.
Tamara S. Families with young children Canada, February 12, 2013
great location -minutes walk from petronas towers

Typical of what to expect from a big chain in terms of service
7.3
clean, efficient, big - typical of your big chains. We asked asked for a non-smoking room - were given a smoking room - immediately called the front desk and the situation was rectified within mintues. very convenient location from city center - we had 2 young children and it was no more than 15 minutes (with our stroller).
Sightseeing/Attractions Tip: If you want to go up to petronas towers a) they don't sell advance tickets b) you need to go early to line up - we went at 9am and it was too late, then had given all tickets away for that day...
Zainal A. Couples Singapore, February 11, 2013
5 Star, Always

Location, Service
7.7
wished they would have known me by name after 3 stays in 9 months
Francis K. Families with young children Singapore, February 11, 2013
Great stay except for the food which is not nice.

cleanliness, spacious room & value for money
8.3
Sim F. Families with young children Singapore, February 10, 2013
Service exceeds all my highest expectations

Fantastic service, lovely buffet breakfast, well-equipped gym
10
We loved everything about the hotel, down to the most minute things. E.g. a bottle of water was placed on each bedside table during their turn-down service. All the service staff were very professional and friendly. We had buffet breakfast and dinner at the hotel. The spreads were fantastic in terms of variety and quality. There's a large jacuzzi, steam room and sauna in the changing room near the gym which was very well-equipped and maintained. We highly recommend this hotel!
Mohd B. Families with young children Malaysia, February 10, 2013
one of the best hotel in kl

restaurants with superb food..room..everything about this hotel is superb
10
arrived in the evening.check in was fast.shopping places just a walking distance.klcc.pavillion.when for buffet dinner at 9.very2 good food.everybody love it.so many choices.turn down service was cool.love this hotel.

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Shangri-la Hotel Kuala LumpurShangri-la Hotel Kuala Lumpur - ExteriorShangri-la Hotel Kuala Lumpur - GardenShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Grand BallroomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - ViewShangri-la Hotel Kuala Lumpur - Lemon Garden 2GoShangri-la Hotel Kuala Lumpur - Lemon GardenShangri-la Hotel Kuala Lumpur - ZipanguShangri-la Hotel Kuala Lumpur - LafiteShangri-la Hotel Kuala Lumpur - Shang PalaceShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Swimming PoolShangri-la Hotel Kuala Lumpur - Business CenterShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-BoardroomShangri-la Hotel Kuala Lumpur - LobbyShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-Meeting RoomShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - ReceptionShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - Fitness RoomShangri-la Hotel Kuala Lumpur - Deluxe RoomShangri-la Hotel Kuala Lumpur - Executive RoomShangri-la Hotel Kuala Lumpur - Premier RoomShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Horizon Club Premier RoomShangri-la Hotel Kuala Lumpur - Horizon Club Executive RoomShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection Suite

Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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