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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on
3247 reviews

2467 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3247)
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Joanne H. Couples Malaysia, August 31, 2013
this is good location for shopping,and the bed is

comfort,bed,
7.3
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Fan Z. Couples China, August 31, 2013
comfortable, attention to details

bed, environment. friendly stuff
9
The facility is nice. the staffs are nice. But what I dont understand is that I select only 1 person checked in on Agonda as that is the default setting. Actually we have two person checked in, but the hotel refuse to offer breakfast for two, and we had to pay for the plus one. I guess it doesnt really make sense. That is the thing will damage the customer experience.
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Melvin M. Couples Philippines, August 31, 2013
Attentive to detail. Professional staff. 5 Stars.

Comfortable room, bed, and luxurious surroundings.
9.7
We came for two nights after a long flight from London. The hotel was aged and is known to be the oldest in the city of KL however, it has been very well maintained and considered one of the best 5 star hotels around. We enjoyed our stay here and loved the comforts of our room. We enjoyed KL and will be heading back to this hotel.
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Dexter L. Couples Singapore, August 30, 2013
comfortable, traffic congestion.

location, security, comfort
7.3
double charged which was resolved by the hotel manager.
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Dexter L. Couples Singapore, August 30, 2013
comfortable.

comfort, safe, accessible to shopping.
7.3
was double charged but issue was resolved by hotel manager.
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Cheong D. Business travelers Singapore, August 28, 2013
Mosquitoes in rooms!

Comfortable bed, nice gym, good breakfast
7.7
1st night was bad, mosquitoes in the room. Staff provided electric repellent, but after a few hours, mosquitoes attacked again. Room change next day to a different floor, after all the hassle, again mosquitoes attacked on the third morning. Meal menu limited in choices, though breakfast buffet was as usual good. Staff performance was good.
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Waruth V. Business travelers Thailand, August 28, 2013
Room very clean, safe and bed comfortable

good location not far from KLCC. Comfortable room and wifi in the room
9.3
This hotel room very clean and confortation bed. Location is not far from KLCC just 5 minutes walk but not recommend to walk in the night time Breakfast very good more variety and japanese restuarant food very delicious.
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Helen K. Couples Australia, August 28, 2013
Exceptional

Staff, food, WIFI
10
From the minute you arrive, you are made to feel special. Happy, friendly staff, excellent customer service, clean & beautiful surroundings.
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Syd P. Solo travelers Australia, August 27, 2013
best hotel in KL

rooms, staff and amentities
10
stay here was awesome, rooms are gorgeous and accommodating. Staff are incredible and the gym,spa and facilities are top notch!
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Cheong D. Business travelers Singapore, August 27, 2013
Average experience this time

Comfortable bed, nice gym, good breakfast
8
Other than mosquito problem, meal menu limited in choices, though breakfast buffet was as usual good. Staff performance was good. Gym was nice. Room is small but comfortable. Sufficient water bottles provided.
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