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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on 3294 reviews

2501 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3294)
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Harvey L. Solo travelers United Kingdom, October 3, 2015
Shanti La KL

Comfort, cleanliness location
9.3
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Derek L. Couples Australia, October 2, 2015
Suite break

Club, spa, exceptional service
9.7
Pampering
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Ali K. Solo travelers Malaysia, September 28, 2015
5 Star Hotel

Location.Clean.Classy
8.7
It was a wonderfull short stay..staff were excellent...very clean hotel with good amenities..
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Susan M. Business travelers Malaysia, September 25, 2015
Comfort, food and friendly staff

Comfort, food and friendly staff
9.3
Very good, the staff are very friendly and helpful. Also the food have many choices!
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Maria I. Groups Spain, September 25, 2015
No porter

Location near kl tower and petronas
5.7
When we got in the hotel no porter to get our luggage which is very very disappointing because airport was far and we arrive late...and also no bacon!!! Not a lot of food to choose from the room service which is another disappointing one because some shangrila hotels have good room Service food.
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Lawrence W. Couples Malaysia, September 20, 2015
Absolutly wonderful experience

Location, Staff, Comfort
9.7
OUTSTANDING
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Umathevi P. Solo travelers Malaysia, September 19, 2015
Shangrila kl

Staff, cleanliness, location
7.3
Satisfactory
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Tania J. Business travelers Germany, September 18, 2015
Excellent Service, food and spacious rooms!

Excellent food, service, location.
9
Absolutely perfect, will be back soon!
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Kwang C. Solo travelers Australia, September 16, 2015
The Best in Kuala Lumpur

-The Staffs
10
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Yan C. Business travelers Hong Kong, September 15, 2015
Good location, expensive, food so so

Good location
8
Ok. Both local food and western food were so so. Cafe was closed on Sunday, not convenient. Fortunately, staff was helpful to get me a coffee
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