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Recent customer comments

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based on 316 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.2
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 8.2

July 16, 2014
Location is great, easy access to airport highway
Spacious, quiet, and great swimming pool.
After KawahIjen & Mount Bromo on 2-consecutive days, we need to rest our weary bodies. The swimming pool and spa treatments were a welcoming factor for selecting this hotel, and we were indeed happy with it. At these places, the service personnel were good & friendly. On the first night, we had Italian food and it was unmemorable. On the second night, we decided to walk into the Japanese restaurant…. Aha, it was so memorable! First, we were given only set-dinner menu. We had to ask for a-la-carte menu and they had only 1-type of sake in the restaurant. The waitress is always highlighting the cost when we ask how a dish is being cooked. (insinuating that the customer may not able to pay?) Then… the sashimi was disappointing and we found a bone in the tuna. The supposedly fresh vegetables for sabu-sabu was “crushed”. Fried soft-shell crab was soaked with oil.

brian D.
July 14, 2014
the food is over priced,
the best the locatin and breakfast
The hotel is out of touch with modern requirement, all hotels are open including bars in jkt and other cities in indonesia through Ramadan yet the Surabaya closed its bar and still expected full price for the rooms, The food is well over prices and practice of adding tax plus service charge is out dated and non productive to encourage customers back to the hotel

Foo Y.
July 02, 2014
A typical Shangri La Quality Hotel
Many food options, quality fittings, great service
When you book into a Shangri la property you expect quality and this one in Surabaya lives up to the brand. I stayed for one night only and did not have enough time to experience all the hotel has to offer. It is truly a 5 star hotel with several restaurants, huge pool and large spa with sauna steam and jacuzzi. The Gym was impressive as well. The room is well appointed and comfortable. Staff was friendly and well trained. What impressed me most is the free wireless which is available all around the whole hotel and best of all not need to log on again in different places. It has a free shuttle to the mall nearby but the frequency seems a bit limited given the short distance. All in all a very good option when in Surabaya especially if you need to be west side of the city.

Budi G.
July 01, 2014
Good hotel
Good location hotel

Budi G.
June 23, 2014
Good hotel
Nice and good location

Aditia P.
June 08, 2014
Awesome Hotel with A lot of value to add
Room, Internet, Atmosphere
Shangrila is one of my favourite hotel. It has a cozy lobby, i could spend time there for hours. Good food, good atmosphere, they serve a mean japanese restaurant, and the also have a good italian restaurant. The room is quite nice, despite the building itself is an old building. expensive vallet service, but overall thats quite alright

Widyanto B.
June 03, 2014
Simply wonderful
Friendly and attentive staff, comfortable room, great italian restaurant
The staff made our 7th wedding anniversary a memorable one. They even helped us took several pictures and reminded us to our pre wedding photoshoot session. We spend 3 days in this hotel and had a very great dinner in Portofino Italian Restaurant. They served great foods and wine and even arrange a good positioned table for us. It really worth the money and everything. Definitely will come back to this hotel and of course the restaurant

Fenty R.
May 27, 2014
Bed and facilities meet the standard.
The facilities (pool, fitness centre), room service and fast check in.
It met my expectation although certain staff' attitude doesn't reflect the hotel's 5 star standard.

May 20, 2014
enjoyed, good location and good food
luxury, food and relax
stay was good. room service was superb. centrally located. easy access to the airport.

Choirul L.
May 14, 2014
Nice Hotel
Location, Comfort, Clean


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