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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

from 3164 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3164)
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Siu K. Couples Hong Kong, July 7, 2013
Nice Shangri-la hotel

Good locaton, excellent hotel condition, great gym
8
Overall satisfactory, from efficient check-in to room cleanliness. Only downside was the executive taxis queueing up at the hotel door -- my taxi driver intentionally picked the highway route for my trip to KL Sentral (which was unnecessary) and tried to rip me off ten ringgits more than a normal trip costs. Shangri-la should consider letting other taxi company to queue up instead of just letting the blue-colored "executive taxi" monopolize.
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Meng I. Couples Malaysia, July 6, 2013
overall...have a gd stay at this hotel

great breakfast,shuttle bus to the shopping area
8.3
I like it during stay at this hotel...especially the breakfast...is delicious,many choice,international type,good place to dining...
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Lay K. Solo travelers Singapore, July 6, 2013
Comfortable hotel with easy access to city

Floral decoration in the lobby - very impressive, interesting bakery, good staff
9
Should have more shuttle services to the city so that your guests if they are not on business can wander around the city. Though I did not try your buffet dinner, the spread was very impressive. Overall, an enjoyable stay.
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John M. Business travelers United Kingdom, July 6, 2013
Decent Hotel but very small room.

Location. Breakfast. Service.
5.7
Hotel is decent; service is good; but the room was very small. This was my first time, and probably last as I usually stay at the Renaissance hotel about 500 meters away.
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Richard K. Business travelers United Kingdom, July 6, 2013
Awesome, Awesome, Awesome

Its just the best hotel in KL
9
One of many positive reviews, I have no affiliation with the Shang group, they have just delivered every single time without question. Plump for a club room, hit the club floor from 7 for evening cocktails, then hit the town, nice breakfast back in the club or room service, Arthur's for a few afternoon pints and sport. Pop across to the new Healy Mac's for supper(beside the beach club) Then do what ever you want. Simply brilliant. You will not be disappointed.
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Zaimi H. Couples Malaysia, July 5, 2013
good hotel but need to enhance security

good located, fast service, easy access
7.7
good and the whole entire sytay was ok. very strategically located and easy acces for food and shopping purposes. The hotel was good but need to enhace the security such as access card and etc. very friendly personal and fast check in. room is quite small but the area compensate the price.
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Lynn W. Business travelers Singapore, July 4, 2013
Great Hotel

Nice, large and centrally located
8.3
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Mei L. Business travelers Singapore, July 3, 2013
Excellence Experience

Good services, Cleaniness, Best location
9.7
Its great as it was in the central of KL where you can easily access to anywhere. The hotel was clean, staffs are helpful. Definitely a recommended hotel for all.
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Dr.Thanyawee P. Families with older children Thailand, July 3, 2013
The hotel is a nice stay for business trip

good location, large room with good service, nice lobby
7.7
The trip in KL is a business trip with family member. Shangrila can accomoate both purpose, good location, close to meeting venue/shopping area and public transportation. The hotel is quite nice, large room including internet service. The swimming pool is a bit small, it is crowd in the evening.
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Mary C. Solo travelers Australia, July 3, 2013
Excellent

service staff decor floral arrangements attention to detail
10
Excellent staff very efficient helpful food very good restaurant excellent
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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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