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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on
3248 reviews

2467 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3248)
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Nina Z. Couples United Kingdom, August 6, 2013
Excellent high quality spec hotel close to centre

luxurious hotel, comfortable bed, very friendly efficent staff
9
With an impressive entrance hall and traditional musicians welcoming us our first impressions were excellent. Our room was on a corner of the hotel over looking the pool. Although small, it was designed impressivly with a fabulously comfortable bed and a modern clean bathroom with a superb shower. There was no bath. The staff are of the highest quality who are always on hand to help. We used the hotel as a base for two days to experience KL. The location and hotel in general is perfect for a whirlwind tour of the city.
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Amith A. Couples India, August 6, 2013
Exceeded expectations

Location, Great staff, Superb food!
10
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Hau M. Solo travelers Singapore, August 6, 2013
A home away from home in the heart of KL

Friendly staff, good food and clean room
6.7
Friendly staff Good food Comfortable bed Good water pressure in the bathroom. Choice of hand held or rain shower and bathtub.
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Andrew N. Business travelers United Kingdom, August 6, 2013
Centrally located, good service, good restraurants

Restaurants, location and service
7.7
A good hotel for business travelers. Conveniently located. Pool area needs upgrading. Good restaurants and room service menu.
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Jonathan T. Couples Malaysia, August 5, 2013
enjoy my sleeping time in the hotel

Clean, Nice and beautiful
9
Great hotel, clean and nice hotel for the children and myself. Close walking distance to KLCC and other attractive places.
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Henry F. Couples Hong Kong, August 5, 2013
Service was excellent, helpful, and friendly.

Convenient, Clean, Great Foods !!
10
We actually stayed at the SL hotel for 3 nights, the first two nights was a complimentary stay at the horizon club room from a lucky draw. Horizon Club was fantastic with great buffet & cocktail session. Hotel service was excellent, every staff was trained in great manner, always with a big smile and being helpful all the time. My husband told the staff it was my birthday, and they offered us a very nice complimentary chocolate cake (0.5kg), it's good for 2 of us. We ordered room service twice; once for dinner & once before head out to airport for lunch. The Curry Laksa & Chicken Satay are highly recommended. They are less oily and healthier than the ones you find at the night market or other KL restaurants. The outdoor poor was very spacious & the orange tents was a great touch for the outdoor setting.
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Adrian J. Couples United Kingdom, August 3, 2013
Simply outstanding in every way

Really great room, very efficient staff, great food
9.3
The whole experience from check in to exit was top class. It has been a LONG time since I stayed in such a top class place where everything was deleivered efficiently and with a smile.
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Robert V. Business travelers United Kingdom, August 3, 2013
Quality of the Hotel was above expectations

location, standard of restaurants, staff
9
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Robert V. Solo travelers United Kingdom, August 3, 2013
Best stay in KL in 10 years

gardens, staff and pool
9
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Daniel S. Business travelers Singapore, August 2, 2013
Strongly recommended for business travellers.

Proximity to entertain spots, good food and services
8
Very satisfying , no complains , easy check in and out , great service !
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Shangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Exterior Shangri-la Hotel Kuala Lumpur - Coffee Shop/CafeShangri-la Hotel Kuala Lumpur - GymShangri-la Hotel Kuala Lumpur - Premier Selection Suite Shangri-la Hotel Kuala Lumpur - Premier KingShangri-la Hotel Kuala Lumpur - RestaurantShangri-la Hotel Kuala Lumpur - Specialty SuiteShangri-la Hotel Kuala Lumpur - Guest RoomShangri-la Hotel Kuala Lumpur - Guest RoomShangri-la Hotel Kuala Lumpur - Executive Suite Shangri-la Hotel Kuala Lumpur - InteriorShangri-la Hotel Kuala Lumpur - PoolShangri-la Hotel Kuala Lumpur - Deluxe KingShangri-la Hotel Kuala Lumpur - Executive KingShangri-la Hotel Kuala Lumpur - Premier Twin Shangri-la Hotel Kuala Lumpur - Executive Suite Shangri-la Hotel Kuala Lumpur - Horizon Club ExecutiveShangri-la Hotel Kuala Lumpur - Horizon Club PremierShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Specialty SuiteShangri-la Hotel Kuala Lumpur - Specialty SuiteShangri-la Hotel Kuala Lumpur - Malaysian SuiteShangri-la Hotel Kuala Lumpur - Malaysian SuiteShangri-la Hotel Kuala Lumpur - Royale SuiteShangri-la Hotel Kuala Lumpur - Royale SuiteShangri-la Hotel Kuala Lumpur - Royale SuiteShangri-la Hotel Kuala Lumpur - Bathroom Shangri-la Hotel Kuala Lumpur - Hotel LobbyShangri-la Hotel Kuala Lumpur - Hotel Business CanterShangri-la Hotel Kuala Lumpur - Wedding ConsultantShangri-la Hotel Kuala Lumpur - Mezzanine BoardroomShangri-la Hotel Kuala Lumpur - Meeting SpaceShangri-la Hotel Kuala Lumpur - Grand BallroomShangri-la Hotel Kuala Lumpur - Lemon GardenShangri-la Hotel Kuala Lumpur - Lemon Garden 2GoShangri-la Hotel Kuala Lumpur - ZipanguShangri-la Hotel Kuala Lumpur - LafiteShangri-la Hotel Kuala Lumpur - Shang PalaceShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Shuttle ServiceShangri-la Hotel Kuala Lumpur - Terrace Shangri-la Hotel Kuala Lumpur - Pool


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