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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
2872 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (2872)
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Melanie A. Families with young children Malaysia, February 3, 2013
Slightly pricey but worth it

Great service, good food and well-equipped room
9.7
great service from the moment we stepped out of the taxi. check-in was a breeze and although the hotel was fully booked, the reception staff took the liberty of arranging connecting rooms for me when they saw i was traveling with children before i even have to ask for it. the full room service menu is available 24 hours, which is convenient, and buffet breakfast is worth paying for. hotel room is comfortably large with all required amenities. pool is small but lovely and loved the poolside cabanas. hotel is 5 minutes stroll to klcc/petronas twin towers, 10 minutes to pavillion and 15 minutes to bukit bintang/lot10/starhill gallery. stone's throw away from hard rock cafe kl.
Ramesh C. Couples Singapore, February 3, 2013
Great Location

Location - Right next to the major clubbing, eating and shopping vicinities in KL. Room - Clean, comfy and nice rooms with good amenities.
10
We reached late Fri night and were upgraded to the Horizon Club room. The room had an excellent view of the KLCC towers. Features of the room that we liked most were the comfortable king sized bed and the soft pillows. We also liked the toilet which had separate shower and bathtub areas. In addition, there were also l'occitane toiletries provided (we smelled like lemongrass after).. The hotel is situated right next to Jln Bukit Bintang, Jln P. Ramlee and Jln Ampang, which house several good clubs, eateries and shopping malls, most of which were within walking distance. On Fri night, we went to the Beach Club just across the street from the hotel. The club played mainly mainstream top 40s. The alcohol seemed watered down and we stopped ordering house pours after some time and had bottled beers instead. By the way, we noticed several ladies who seemed to be working girls at the club that night. On Sat, we went to ZOUK KL. Awesome house and trance at the main room and the Phuture club had a great crowd partying to the latest hip hop beats. Crowd looked to be generally in the 20s at Zouk. Drinks were priced around RM20 for a glass of standard house pour. We did a fair bit of shopping at Fahrenheit88 at Jln Bt Bintang and KLCC. We also checked out Chinatown at Jln Petaling and Little India at Brickfields. Fahrenheit88 is specifically catered for ladies shoes; there were more than 10 shops selling shoes for women (thanks to my iPhone, I had something to do while waiting for the ladies). KLCC has all your Prada, Gucci and LV outlets. And many more high end stuff. Chinatown and Little India had really good food and coffee shops. On Sat, we also spent some time at the hotel massage and spa. We had 75min foot reflexology and upper body massage, which was very professionally done. We headed back home on Sun with a heavy heart.
Nightlife Tip: Chinatown - Remember to bargain. Prices can be slashed by up to 30% at least.
Sojung K. Business travelers South Korea, February 2, 2013
Great Value

Good location & Awesome service, breakfast
9
shangri-la is well known luxury hotel brand and all conditions, service, facilities etc come up to my expectation. it is located 5 min on foot only from famous twin tower. some guests can enjoy breathtaking night view with twin tower in their room. (but not all room have it) room condition is just same as other luxury hotels. free internet access in a room is useful for business. breakfast was awesome just as i heard from other guests. all staff with smile gave real warm welcome. it made me happy during my stay. i felt they are ready to help guests. hope i will stay again if have chance to visit kl.
Jiahai W. Families with older children China, February 2, 2013
Great location, lovely hotel and service

location, service
10
First class hotel, great experince. The service and equipments are the best. And the hotel is very close to the KLCC (about 10 minutes walk distance), so you can do every thing very easy.
Megan W. Solo travelers United States of America, February 1, 2013
Beautiful hotel with a really friendly staff

The beds were extraordinarily comfortable, and the pool and the gym were amazing
9
It's a wonderful hotel but it isn't very centrally located and you have to take the train or a taxi if you want to go anywhere but the train station is only a 5-10 minute walk.
Shopping Tip: It's only a couple of stops away via train to the Bukit Bintang shopping area
Joel G. Couples United States of America, January 31, 2013
Fantastic hotel - again

Location, Service, and Room
9.3
We stayed here again at the end of our trip to Malaysia, after staying in five other hotels around the country (including the Traders in KL). This is an excellent hotel, with very comfortable rooms, fast internet, and great service - the only issue that I see is the traffic and walking right outside the hotel. It's a little crazy to get to KLCC walking. However, taxis are readily available.
Travel tip: There may be some noise from the bars on the streets if you are in lower level rooms.
John L. Business travelers Australia, January 31, 2013
High quality Hotel

Location & quality finish.
7.7
The Hotel is walking distance to the nightlife and some of KL's famous landmarks. The quality of the Hotel & service is top end.
Linda L. Business travelers Singapore, January 31, 2013
Great Hotel

Good location
8
A rgular hotel which we will use for our employees who travel to KL. Strongly recommend
Linda L. Business travelers Singapore, January 30, 2013
Great Hotel

Good location
8
A rgular hotel which we will use for our employees who travel to KL. Strongly recommend
Lee C. Couples Malaysia, January 30, 2013
Big rooms with bad views

Big room
6
Room is big but the view is bad (some renovation going on). It's very difficult to look for the entrance of the hotel. Helpful staffs.

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Shangri-la Hotel Kuala LumpurShangri-la Hotel Kuala Lumpur - ExteriorShangri-la Hotel Kuala Lumpur - GardenShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Grand BallroomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - ViewShangri-la Hotel Kuala Lumpur - Lemon Garden 2GoShangri-la Hotel Kuala Lumpur - Lemon GardenShangri-la Hotel Kuala Lumpur - ZipanguShangri-la Hotel Kuala Lumpur - LafiteShangri-la Hotel Kuala Lumpur - Shang PalaceShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Swimming PoolShangri-la Hotel Kuala Lumpur - Business CenterShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-BoardroomShangri-la Hotel Kuala Lumpur - LobbyShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-Meeting RoomShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - ReceptionShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - Fitness RoomShangri-la Hotel Kuala Lumpur - Deluxe RoomShangri-la Hotel Kuala Lumpur - Executive RoomShangri-la Hotel Kuala Lumpur - Premier RoomShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Horizon Club Premier RoomShangri-la Hotel Kuala Lumpur - Horizon Club Executive RoomShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection Suite

Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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