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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
3052 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3052)
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Carmen H. Couples United Kingdom, February 22, 2013
Very Good All Round

Location
9.3
room was beautiful, service was great if a bit impersonal (but always expected for such a huge hotel). location perfect for exploring kl with a goodview of petronas on your doorstep.
Jocelyn O. Business travelers Singapore, February 22, 2013
Excellent hotel and room

Very comfortable lounge
9.3
Good bed and fantastic breakfast buffet Bad points are lousy desserts at the lounge area and also pillows are too soft
Eric L. Couples Singapore, February 19, 2013
love the service

obliging staff and friendly attitude
8.7
had a wonderful 2 nights stay at the shangrila hotel in kl. the hotel has it all, good yet sheltered away feel of the location, excellent room, obliging staff and attention to detail. it was a joy to stay here and i feel the stay was worth every penny. even the in room dining was decent, and its usually hard to achieve that. kudos to the team and thanks for making my stay a wonderful experience.
Peter K. Business travelers United Kingdom, February 19, 2013
Good location, clean nice hotel

Location, friendly staff, good breakfast
7.7
Very good stay, enjoyed myself. Was there for one night and found it very convenient for a busy and traffic heavy place like KL.
Stephen W. Families with young children Australia, February 17, 2013
Fantastic, the Shangri-la never disappoints!

Great location and friendly staff
10
We love the Shangri-la in every city and this one did not disappoint. Although an older hotel - very art deco, it was lovely, staff were very helpful and they even upgraded us so we were very happy. Great location for shopping and sightseeing. Free shuttle buses to a few major attractions. Highly recommend for anyone visiting KL.
Robert F. Couples United Kingdom, February 17, 2013
Wondeful hotel and excellent friendly service

Staff were always willing to assist
9
hotel facilities were excellent and the breakfasts were superb. we were certainly made very welcome. train station was an 8 minute walk but not many autentic malay restaurants close by. courtesy bus was a great help. would certainly return to this hotel.
Morten S. Couples Denmark, February 17, 2013
Great location

True 5 Star standard
10
A really nice hotel, good facilities and well maintained. Nice and helpfull staff, great location, walking distance to shopping malls, restaurants and bars.
Hotel Feature Tip: The hotel probably has the best restaurant in KL (western cuisine)
Winnie P. Solo travelers United States of America, February 17, 2013
great stay

easy access to transportation, food, walking distance to KLCC, Twin towers, shopping
8.3
Great stay! Rooms are super clean. Friendly staff.
Yuk W. Families with young children Hong Kong, February 16, 2013
good location but room is relatively small

conventient , 10mins walking distance to twin tower and shopping mall around
8.3
The location is good. only walking distance to twin tower and hotel also provide free shuttle to shopping malls. Besides, their staffs are nice and helpful. we found water leakage in the bathtub , they can change my room with quick response. We ordered room service , the taste is delicious too. But the hotel taxi is quite expensive compared with public taxi.
Mark D. Groups United States of America, February 16, 2013
Lovely room and facilities.

Excellent set up.
10
enjoyed the room and check in. full 5 star all the way. excellent spa and full service.
Sightseeing/Attractions Tip: Walk around the city. Very nice.

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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