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Excellent 8.8
Based on 973 reviews

Recent customer comments

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based on 973 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.3

Corinne P.
United States
May 17, 2016
M Packard
The stuff took such great care of our every need. The breakfast buffet was wonderful!

Soo O.
May 13, 2016
Very happy stay!
Staff was awesome! They remembered our anniversary. Wine, cake, chocs, flower bathtub really WOW us. The next day our kids got a giant teddy to play with. We upgraded our room and the lounge service is great. We like this hotel very much.

christopher C.
United Kingdom
April 18, 2016
Three night stay
Just perfect in every way!

Philip H.
United States
April 12, 2016
we went to Chiang Mai at the start of our honeymoon.
it was great to arrive at the hotel every day after being out in the city and surrounding areas. the hotel was quiet, the staff was great, pool was very relaxing. Chiang Mai has changed so much since 10 years ago when I was traveling there so I might never return. If I do I will definitely stay at the Shangri-la

Lai L.
Hong Kong
April 05, 2016
Nice hotel but not good service
hotel is nice, comfortable, clean and big enough. But FO staff is not helpful.

April 01, 2016

March 28, 2016
Everything is good

Charlie Y.
United States
February 13, 2016
Beautiful room
room layout, location, convenience

Catherine B.
United States
February 11, 2016
Overnight Getaway
The breakfast buffet, the location, the balcony
This is not a 5-star hotel. We had a nice time, but it seemed outdated and a little dingy. We felt like we were just in a regular chain hotel. In the picture online it showed a hot tub on the balcony, and we were so excited when we got there. We opened the door and went outside and there was the wooden platform where the hot tub should be, or once was. This place is way overpriced for what is being offered. We thought it was going to be super fancy, due to the price. There are so many great places in Chiang Mai for less. We will not be staying here again.

Michael V.
United States
February 03, 2016
Terrible noise from street traffic
Don't stay here if you're a light sleeper and your room faces the street