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Verified traveler reviews

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based on 988 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 8.3

Eng L. from Malaysia
Families with older children
Stayed 2 nights in June 2016
Nice hotel but a bit dated
Overall nice hotel. A bit out of the way. Slightly dated but well kept
Reviewed June 30, 2016

VINH M. from Australia
Stayed 5 nights in June 2016
Excellent Service
Staff serviced with care and courtesy
Reviewed June 08, 2016

Jeremy W. from United States
Stayed one night in June 2016
Wonderful Anniversary Stay
We just went for a getaway for our anniversary. We happened to mention to the staff that we were celebrating and they went out of their way to make our stay very special. While were away for the dinner, they left fruit, wine, lovely towel swans, a drawn bubble bath, and rose petals everywhere. The room was beautiful even before this, but this was over the top lovely. We stayed on the club floor and it was totally worth the privacy and wonderful quiet breakfast.
Reviewed June 07, 2016

Jonathan E. from United Kingdom
Stayed 2 nights in October 2015
I will come back again
Reviewed May 28, 2016

Troy N. from Laos
Business travelers
Stayed 2 nights in May 2016
Great service
Reviewed May 26, 2016

wai H. from Hong Kong
Stayed one night in May 2016
Excellent customer service
Good swimming pool and thanks for the honeymoon gift
Reviewed May 19, 2016

Corinne P. from United States
Stayed 2 nights in May 2016
M Packard
The stuff took such great care of our every need. The breakfast buffet was wonderful!
Reviewed May 17, 2016

Soo O. from Singapore
Families with young children
Stayed 3 nights in May 2016
Very happy stay!
Staff was awesome! They remembered our anniversary. Wine, cake, chocs, flower bathtub really WOW us. The next day our kids got a giant teddy to play with. We upgraded our room and the lounge service is great. We like this hotel very much.
Reviewed May 13, 2016

christopher C. from United Kingdom
Stayed 3 nights in April 2016
Three night stay
Just perfect in every way!
Reviewed April 18, 2016

Philip H. from United States
Stayed 2 nights in April 2016
we went to Chiang Mai at the start of our honeymoon.
it was great to arrive at the hotel every day after being out in the city and surrounding areas. the hotel was quiet, the staff was great, pool was very relaxing. Chiang Mai has changed so much since 10 years ago when I was traveling there so I might never return. If I do I will definitely stay at the Shangri-la
Reviewed April 12, 2016