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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on 3293 reviews

2500 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3293)
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Sien H. Families with older children Malaysia, April 25, 2016
Staff
5.7
The service provided from the hotel is highly recommended.
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Pimprapa K. Families with young children Thailand, April 17, 2016
The best
6.7
All good
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Ajay V. Business travelers India, April 8, 2016
Average Hotel nothing great
4
The ambience of rooms are below average, the food served in room dinning was ridiculous
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Andrea H. Solo travelers Australia, April 2, 2016
Possibly the best hotel I've stayed at!
6.7
Loved every minute, beautiful place, beautiful staff. A very memorable experience indeed. Treat everyone like royalty and the amenities and rooms are all spot on!
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Raj N. Couples Australia, April 2, 2016
Sydney
6.3
Great hotel
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Dedi S. Families with young children Saudi Arabia, March 28, 2016
Totally recommended!

Clean, great location, great staff
9.3
I have a very oleasant stay at this hotel. The staff were so helpful n polite. The food was ok, and their location is great.
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Ting C. Families with young children Malaysia, March 28, 2016
Weekend at the Shang's

Staff attentiveness, comfort, location
8.7
Stay was great. But the pool needs a serious update
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Richard L. Couples United Kingdom, March 27, 2016
Nice hotel, service could be better
5.3
The hotel itself is nice and many of the staff members were great. But for some reason, the staff around the pool were poor. Service was slow, orders were mixed up and the pool area wasn't regularly cleared of empty beer cans, glasses etc. A shame really, as it let the hotel down. Overall, it's good and the value for money is good. But a few little disappointing things
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Chan Y. Couples Hong Kong, March 27, 2016
Cc
6.7
City view
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John R. Business travelers United Kingdom, March 23, 2016
One of the best.

This is a great hotel, great location, great service and great food. The only down side is the swimming pool is old and in need of some renervation.
10
Great stay as always. Standards never slip.
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