or

Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

Book now!

Shangri-la Hotel Kuala Lumpur - Deluxe King Shangri-la Hotel Kuala Lumpur - Executive King Shangri-la Hotel Kuala Lumpur - Premier Twin Shangri-la Hotel Kuala Lumpur - Premier King Shangri-la Hotel Kuala Lumpur - Executive Suite - Design 2 Shangri-la Hotel Kuala Lumpur - Horizon Club Executive Shangri-la Hotel Kuala Lumpur - Horizon Club Premier Shangri-la Hotel Kuala Lumpur - Premier Selection Suite - Design 2 Shangri-la Hotel Kuala Lumpur - Premier Selection Suite - Design 1 Shangri-la Hotel Kuala Lumpur - Premier Selection Suite Shangri-la Hotel Kuala Lumpur - Specialty Suite Shangri-la Hotel Kuala Lumpur - Specialty Suite Shangri-la Hotel Kuala Lumpur - Specialty Suite Shangri-la Hotel Kuala Lumpur - Executive Suite - Design 1 Shangri-la Hotel Kuala Lumpur - Malaysian Suite Shangri-la Hotel Kuala Lumpur - Malaysian Suite
Shangri-la Hotel Kuala Lumpur - Royale Suite Shangri-la Hotel Kuala Lumpur - Royale Suite Shangri-la Hotel Kuala Lumpur - Royale Suite Shangri-la Hotel Kuala Lumpur - Bathroom Shangri-la Hotel Kuala Lumpur - Lobby Shangri-la Hotel Kuala Lumpur - Business Center Shangri-la Hotel Kuala Lumpur - Wedding Consultant Shangri-la Hotel Kuala Lumpur - Mezzanine Boardroom Shangri-la Hotel Kuala Lumpur - Executive Lounge Shangri-la Hotel Kuala Lumpur - Meeting Room Shangri-la Hotel Kuala Lumpur - Ballroom Shangri-la Hotel Kuala Lumpur - Lemon Garden
Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Fantastic

8.9

based on
3035 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3035)
Sort by:
Kiki Y. Couples Hong Kong, February 22, 2015
Enjoyable Stay

Spacious Room, Room with Great Amenities, Courteous Staffs
8.7
The stay was great. First greeted and welcomed by hotel staffs, they were friendly and helpful. The room was spacious with an open view and equipped with many amenities, enough towels and user-friendly design. We made use of the pool, it was smaller than expected and the water smells a little, maybe more frequent cleaning required. Ordered food from the pool side bar, the staffs remembered where we are sunbathing at and brought the food promptly; the burger tasted bland and the meat was not good, whereas the club sandwich was ok. We also had spa treatments, the scrub and massage was really nice and relaxing, the problems were that the couple room is too far away from the female bathroom for shower and the room temperature was too low as I need to be naked. Luckily enough, the masseur covered me with extra towels. Gym was big and equipped with many different types of equipments. We are pleased with our stay.
Barbara D. Solo travelers Canada, February 22, 2015
Not quite 5 Star

The best thing was the bedding! Dreamy! The gym is great, the lobby lovely.
9.3
The only criticisms would be the concierge and the cleaning of the bathroom. The concierge was not as knowledgable as I would have expected. We were sent to a mediocre Indian restaurant our first night which he insisted was the best in the city. As this was our first time in KL we were really hoping for guidance from the concierge but he (they) seemed befuddled by our queries. When we asked about a nice restaurant for breakfast he suggested a fast food coffee shop.
Pearl S. Solo travelers Malaysia, February 19, 2015
Worth it if u can afford the club rooms

Club room provided afternoon tea, cocktails n breakfAst. Worth it to stay there although the range of food in the club lounge was rather limited. Charming n serene little garden on the ground floor.
6.7
Well run. Friendly staff, fairly efficient. Buffet breakfast at Lemon Garden one of the best. Limited range of food items in club lounge
Paola C. Couples Italy, February 19, 2015
Amazing service!

Always spotless service, good location and food. Staff is attentive and caring.
9.7
Short but sweet! I highly recommend it for business and pleasure. Great location for sight seeing!
Aidi H. Couples China, February 17, 2015
Good Value for Money around KLCC

Location, Restaurant, Staff
9
Nam H. Business travelers Malaysia, February 17, 2015
Best hotel in town

Location, service, cleanliness
10
I am quite satisfy with my stay, I will be back the next trip
Mia L. Couples Canada, February 16, 2015
Calm in a Chaotic City

Staff were wonderful, room was blissfully quiet & comfortable. Breakfast was wonderful, as were club level treats in the early evening.
9.7
Very enjoyable in all facets. A lovely comfort to return to, after a day out sightseeing.
Maria C. Business travelers Philippines, February 16, 2015
Great location.

Good food, friendly staff, great location.
9
It was comfortable and the food in the Chinese and Japan restaurants are good.
Yeow P. Couples Malaysia, February 14, 2015
very comfortable..

staff is quite polite, room is very clean, and comfortable
7.3
excellent
Loucas D. Solo travelers United Kingdom, February 13, 2015
Happy to return to this hotel since last year

Cleanliness, staff manners, hotel decor
9

Book now!

Sale ends soon!

Shangri-la Hotel Kuala LumpurShangri-la Hotel Kuala Lumpur - Deluxe KingShangri-la Hotel Kuala Lumpur - Executive KingShangri-la Hotel Kuala Lumpur - Premier Twin Shangri-la Hotel Kuala Lumpur - Premier KingShangri-la Hotel Kuala Lumpur - Executive Suite - Design 2Shangri-la Hotel Kuala Lumpur - Horizon Club ExecutiveShangri-la Hotel Kuala Lumpur - Horizon Club PremierShangri-la Hotel Kuala Lumpur - Premier Selection Suite - Design 2Shangri-la Hotel Kuala Lumpur - Premier Selection Suite - Design 1Shangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Specialty SuiteShangri-la Hotel Kuala Lumpur - Specialty SuiteShangri-la Hotel Kuala Lumpur - Specialty SuiteShangri-la Hotel Kuala Lumpur - Executive Suite - Design 1Shangri-la Hotel Kuala Lumpur - Malaysian SuiteShangri-la Hotel Kuala Lumpur - Malaysian SuiteShangri-la Hotel Kuala Lumpur - Royale SuiteShangri-la Hotel Kuala Lumpur - Royale SuiteShangri-la Hotel Kuala Lumpur - Royale SuiteShangri-la Hotel Kuala Lumpur - BathroomShangri-la Hotel Kuala Lumpur - LobbyShangri-la Hotel Kuala Lumpur - Business CenterShangri-la Hotel Kuala Lumpur - Wedding ConsultantShangri-la Hotel Kuala Lumpur - Mezzanine BoardroomShangri-la Hotel Kuala Lumpur - Executive LoungeShangri-la Hotel Kuala Lumpur - Meeting RoomShangri-la Hotel Kuala Lumpur - BallroomShangri-la Hotel Kuala Lumpur - Lemon GardenShangri-la Hotel Kuala Lumpur - Lemon Garden 2GoShangri-la Hotel Kuala Lumpur - RestaurantShangri-la Hotel Kuala Lumpur - LafiteShangri-la Hotel Kuala Lumpur - Shang PalaceShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - FacilitiesShangri-la Hotel Kuala Lumpur - Swimming PoolShangri-la Hotel Kuala Lumpur - SpaShangri-la Hotel Kuala Lumpur - Fitness Room

Customer Reviews - Shangri-la Hotel, Kuala Lumpur

AS-AGWEB-3B01