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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250

Recent customer reviews

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Excellent

8.9

based on 3310 reviews

2517 reviews in English

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3310)
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Doris T. Couples Singapore, May 22, 2016
Nice stay
6.7
We enjoyed our stay in Shangri-la KL. Room was clean and service staff were friendly.
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Doris T. Couples Singapore, May 22, 2016
Nice stay
6.7
We have enjoyed our stay in Shangri-la KL. Clean room and service staff were friendly.
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Kevin L. Couples Australia, May 18, 2016
Love the gym
5.7
The gym facility with the bamboo forest backdrop is breath taking.
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Antonio J. Families with young children Philippines, May 17, 2016
Good location
6.3
Location is good about 5 mins walk to petronas tower, and kl tower, close to shopping mall, room is very clean, including toilet, foods for breakfast are a lot of selection, indian, malay, indo,viet, and continental.
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Serene S. Business travelers Singapore, May 17, 2016
My usual hotel
5
Value and comfort met
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Wilson O. Couples Singapore, May 12, 2016
Short Getaway
6.3
Had a short but enjoyable stay. Place was very close to klcc and near city centre. Grand place with great facilities. Horizon club amenities were also great. Totally enjoyed our stay there. Would go back there again.
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Easan S. Business travelers Malaysia, May 12, 2016
Always a great feeling to return to Shangri-la KL
6
the experience is wonderful and it gives you a feeling of being pampered and well take care of.
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Tan Z. Groups Malaysia, May 7, 2016
Stay 1 night (6/5/2016)
6.7
It was very convenient and the staffs there are very polite.
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Simon C. Business travelers Australia, May 5, 2016
Good stay - Shangri La is always a pleasure
6.7
Good stay - Shangri La is always a pleasure
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Te C. Couples Singapore, May 3, 2016
Disappointment service in a high end well known ho
4.3
Surprise that a lot of people in KL does not know the location of such a well known hotel. Its a shame that not even a glass of cocktail drink or wet towel upon check in. And fruits were only served in my Executive room on only day 2. What happen to day 1??? And shuttel bus trips too far apart! Nothing attractive or unique by far in this hotel. I will choose to stay in Westin or Millienium...Disappointment.
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