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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
3059 reviews

Value for Money
8.5
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
8.7
All reviews (3059)
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Matthias K. Couples Switzerland, March 30, 2015
Good but not fantastic city hotel

Location + reasonable price
8.3
We stayed for the Formula 1 weekend and chose a location close to KLCC to be near the shuttle buses. Previous year I stayed at the Majestic in Sentral, which I personally like better, though the location is a bit off from the actual city center. Due to construction work in between it was impossible to walk from Sentral to the Majestic. As I often felt ripped off by the taxis, I tried the Shangri-la this year hoping I could get around walking only (which is possible). So I like the Shangri-la for the location. The lobby is nice, and the rooms are good with everything fully working (TV, loudspeaker in the bathroom, USB-charge connectors on the desk, etc. etc.). The aircon is really loud though, there was a constant noise from the air stream which was annoying, even at the lowest selected speed. The interior is also somewhat "old", though it's more of an impression than really worn out. Check-in at 2:00 AM in the morning and check-out at 4:00 AM in the morning was very quick and professional. On the up-side is the nice and roomy shower and very fast internet that actually worked in the room without any issues. Didn't eat or have breakfast there, so can't comment on the F&B. And the location. It's walking distance to various bars on Jalan P Ramlee and the Petronas Towers. Bukit Bintang with Jalan Alor (various restaurants there) is reachable in 10 mins walking. All in all it was a good and nice hotel, but not fantastic in my view.
Taylor H. Couples United States of America, March 29, 2015
Convenient weekend stay

The swimming pool, the gym, the helpful people at the concierge desk
8.3
Our 2-night weekend stay at the Shangri-la Hotel was lovely - very comfortable room and nice facilities. The hotel seemed very busy with guests coming to watch the F1 races but this did not negatively affect our stay at all - the staff were all very helpful, especially Mr. "Man" at the concierge desk who went 'above and beyond' when assisting us with onward travel arrangements.
Abdul R. Families with young children Singapore, March 21, 2015
Shangri-La review

Friendly with exellent customer service. Nice and cozy room. Great food.
9.3
With a very understanding, friendly touch and excellent customer service by Zie, shall return to stay at the hotel. Keep it up.
Angela K. Couples Philippines, March 17, 2015
favorite hotel in KL

service, staffs, nice room
9.3
Diong L. Couples Singapore, March 17, 2015
conveniently located

staff friendliness, clean and tidy room, conveniently located
7.7
stay was pleasant, until on the last day, we had peking duck at your chinese restaurant, could have given more thought and recommendation since it is shared by 2 persons only, that sort of spoil it
Michael W. Business travelers Australia, March 13, 2015
Great Mix

Apart from the business aspect of excellent conference facilities, great food it is also in an excellent location to walk to KLCC
8.7
A nice hotel in a good location that benefits both the business and casual traveller.
Philipp C. Couples Canada, March 11, 2015
Wonderful experience

Very welcoming and helpful staff. Good location. Great pool
8.7
It was our first time in Malaysia. The Shangri-la was a perfect entrance point for our journey. The room was perfect. Exactly what we expected. The hotel staff were extremely helpful and kind. They made us feel very welcomed. The hotel pool is a great feature. With its spacious sunbed area and the food/drink service, it served as a welcome oasis of tranquility and respite from the harsh sun rays.
Nathan S. Couples Australia, March 10, 2015
Best hotel I have stayed in

The overall ambience of this hotel is brilliant. Absolute opulence. The gym and pool facilities are first class and the rooms was very luxurious
9
The stay was perfect. The hotel staff are fantastic and the hotel itself has a very high end feel, but without a break the bank price tag.
Kamil E. Solo travelers Netherlands, March 5, 2015
Fantastic

Check in service clean service
10
Fantastic
Michelle E. Groups Philippines, March 1, 2015
Fantastic

Staffs are very friendly, relaxing rooms & unlimited, fast & free wifi connection
9.3
Relaxing

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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