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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Shangri-la Hotel Kuala Lumpur - Horizon Club Lounge-Boardroom Shangri-la Hotel Kuala Lumpur - Lobby Shangri-la Hotel Kuala Lumpur - Horizon Club Lounge-Meeting Room Shangri-la Hotel Kuala Lumpur - Horizon Club Lounge Shangri-la Hotel Kuala Lumpur - Reception Shangri-la Hotel Kuala Lumpur - Horizon Club Lounge Shangri-la Hotel Kuala Lumpur - Fitness Room Shangri-la Hotel Kuala Lumpur - Deluxe Room Shangri-la Hotel Kuala Lumpur - Executive Room Shangri-la Hotel Kuala Lumpur - Premier Room Shangri-la Hotel Kuala Lumpur - Executive Suite Shangri-la Hotel Kuala Lumpur - Executive Suite
Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

8.9

based on
2690 reviews

Value for Money
8.6
Location
8.8
Staff Performance
9.1
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.7
All reviews (2690)
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Jon L. Couples Norway, July 21, 2014
Simply Superb!

Staff, Service, quality
9.3
Stayed four nights in a Horizon suite. Attention to detail is world class. The staff are well trained, if somewhat inconsistent in the service provided. F&B was excellent, in particular the club cocktails! Close to 100% score from me!
Raja N. Groups Malaysia, July 15, 2014
Great hotel.

Spacious room, great service
8.3
Good and great.i enjoyed staying at shangrila.i come twice or 3 times a year.
Rebecca R. Families with young children United Kingdom, July 15, 2014
Amazing staff but rooms could be better

Staff, amenities, food
7.7
The staff at the hotel are so friendly and helpful. The food was great too, with a huge selection at breakfast. The two negative points were: 1. There was only one restaurant (out of 4 or 5) open at 5.30 - which is when our son needed to eat dinner. 2. The rooms were nice but could do with being freshened up. I would go back but would also be tempted to try another hotel next time as a comparison.
Chee S. Couples Malaysia, July 13, 2014
Good

Clean
8.7
Guo W. Business travelers Singapore, July 12, 2014
very good!

都很好。
7.3
Nicholas F. Business travelers United Kingdom, July 10, 2014
great for relaxing after high level meetings

Atmosphere, Breakfast, staff
10
Always consistently first class service in a relaxing atmosphere that is a home from home with better cooking and no washing up.
Chia T. Groups Indonesia, July 6, 2014
It was a good stay

Clean, good staffs n good location
10
It was good to stay at this hotel.. very comfortable bed and the staffs are very good
Christopher A. Couples United Kingdom, July 4, 2014
Pleasant hotel yet somehow not Shangri La standard

welcome, restaurants, location
7
OK, Somehow disappointed as it was Shangri La. Garden not very nice along with the view of it. Room did not feel luxurious and had to pay extra for bath - only difference in room grading Staff very friendly Swimming pool very poor Very expensive spa - not good value Dining excellent
Greg B. Business travelers Australia, July 2, 2014
Rooms Old and Require Renovation

5 star hotel service staff
6.3
Firstly, when arriving to this hotel it looks amazing, Downstairs is beautiful and clean the staff are extremely professional. That's as far as my compliments can go, I arrived at my corner room on the 11th floor. The room smelt musty and dusty like it hadn't been used in about a month. Everything just gave the impression in the room as "Over-used, and well over-due to a renovation". you let me down this time. Time to pull out some penny's and spend it on room reno or at least make it smell a bit more fresh.
Marvin D. Groups Philippines, July 2, 2014
Its bad. The bed is smelly and itchy.

The transport staff are helpful.
2.3
Will never come back. We checked in very late and instead getting an upgrade our room is smelly and itchy. They are even getting too much deposit which is more than the room charge.

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Shangri-la Hotel Kuala LumpurShangri-la Hotel Kuala Lumpur - ExteriorShangri-la Hotel Kuala Lumpur - GardenShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Grand BallroomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - ViewShangri-la Hotel Kuala Lumpur - Lemon Garden 2GoShangri-la Hotel Kuala Lumpur - Lemon GardenShangri-la Hotel Kuala Lumpur - ZipanguShangri-la Hotel Kuala Lumpur - LafiteShangri-la Hotel Kuala Lumpur - Shang PalaceShangri-la Hotel Kuala Lumpur - Arthur’s Bar & GrillShangri-la Hotel Kuala Lumpur - Swimming PoolShangri-la Hotel Kuala Lumpur - Business CenterShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-BoardroomShangri-la Hotel Kuala Lumpur - LobbyShangri-la Hotel Kuala Lumpur - Horizon Club Lounge-Meeting RoomShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - ReceptionShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - Fitness RoomShangri-la Hotel Kuala Lumpur - Deluxe RoomShangri-la Hotel Kuala Lumpur - Executive RoomShangri-la Hotel Kuala Lumpur - Premier RoomShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Executive SuiteShangri-la Hotel Kuala Lumpur - Horizon Club Premier RoomShangri-la Hotel Kuala Lumpur - Horizon Club Executive RoomShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection SuiteShangri-la Hotel Kuala Lumpur - Premier Selection Suite

Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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