or

Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Shangri-La Hotel

Jl. Mayjend Sungkono 120, Mayjen Sungkono, Surabaya, Indonesia 60256 (Show on map)

Book now!

Shangri-La Hotel Surabaya - Horizon Deluxe Room Shangri-La Hotel Surabaya - Nishimura Shangri-La Hotel Surabaya - Desperado Shangri-La Hotel Surabaya - Spa Lounge Shangri-La Hotel Surabaya - Portofino Shangri-La Hotel Surabaya - Ballroom Shangri-La Hotel Surabaya - Hotel Exterior Shangri-La Hotel Surabaya - Cake Shop Shangri-La Hotel Surabaya - Shang Palace Shangri-La Hotel Surabaya - Meeting Room Shangri-La Hotel Surabaya - Horizon Lounge Shangri-La Hotel Surabaya - Health Club Shangri-La Hotel Surabaya - Surabaya Suite Room Shangri-La Hotel Surabaya - Ballroom Shangri-La Hotel Surabaya - Executive Suite Room Shangri-La Hotel Surabaya - Interior
Shangri-La Hotel Surabaya - Horizon Lounge Shangri-La Hotel Surabaya - Executive Room Shangri-La Hotel Surabaya - Shang Palace Shangri-La Hotel Surabaya - Concierge Shangri-La Hotel Surabaya - Horizon Lounge Shangri-La Hotel Surabaya - Executive Horizon Shangri-La Hotel Surabaya - Deluxe Shangri-La Hotel Surabaya - Executive Suite Room Shangri-La Hotel Surabaya - Executive Shangri-La Hotel Surabaya - Lobby Lounge Shangri-La Hotel Surabaya - Spa Room
Area: Mayjen Sungkono Number of Rooms: 368
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Fantastic

8.3

based on
253 reviews

Value for Money
7.8
Location
8.3
Staff Performance
8.4
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (253)
Sort by:
Anil P. Business travelers United Kingdom, December 12, 2014
a very good hotel

staff, location , speedy check in amd check out.
7.7
Very good stay, the hotel has an excellent health suite with all facilities very good. The room was good but required air, it smelt of dampness. The check in and check out was speedy and efficient. The Rosso restaurant was excellent with great menu. Definitely recommend this hotel but the room prices were quite considering hotel prices in ASIA generally are lower
Lukas J. Business travelers Indonesia, December 11, 2014
Shangri La surabaya. Not as nice as before

Friendly Staff, Hospitable, Nice amenity
6
The room are quite old. Need new refurbishing to keep standard like other competitors around. Hard to get around. Need transport. Quite congested area.
Lukas J. Business travelers Indonesia, December 9, 2014
Shangri La surabaya. Not like old times

Staff good, Service good, Big rooms
7
Old stinky old room smell. Need renovations. Pricy for the standard.
Faizal R. Business travelers Malaysia, December 9, 2014
Old style shangri-la

Luxury but old looks
7.3
Room is spaciozs, but old looks. Food is just ok
Juliany J. Families with older children Indonesia, December 8, 2014
Nice Hotel, Friendly Staffs, Food is excellent

Location is closed to Mall, Excellent and friendly staffs, lots of facilities
9.3
Very satiesfied....
Koohyun Y. Families with older children South Korea, November 22, 2014
So so

Friendly staff members
9
Tony C. Business travelers Malaysia, November 20, 2014
The Hotel

The room spacious size ; the staff friendliness ; The comfort of the beds and pillows
7.3
It has been as usual very relaxing and good experience. However the F & B division is another matter. The Chinese restaurant food was acceptable but nothing exceptional.The room was humming with mosquitoes, that we had to request for a standing fan to help drive the mosquitoes away. The breakfast was poor. The quality of food and selection were poor for a 5 Star hotel. The service was even poorer, where trays at the serving counters were often left empty until notified by customers. Coffee or tea top ups at the table was non existence, unless repeated calling to the waiters. The 5 Star rating for Staff Performance is for the Reception, Concierge and Bell boys counter, not the F & B.
Tabita M. Groups Indonesia, November 10, 2014
Nice hotel on west Surabaya :)

food, service, cleanliness
8
shangri-la food was so good. Cake was so delicious also. Bed was comfortable.
Breton J. Business travelers France, November 6, 2014
Excellent stay

friendly and efficient staff, location
8.3
Very good stay and value for money. Staff is attentive and very efficient. Perfect location. Will definitely return.
Breton J. Business travelers France, November 5, 2014
Nice Hotel and good value for money

Location, Service, value for money
8
Great stay at this hotel. Will definitely return. Amazing staff performance, great rooms, perfect location

Book now!

Sale ends soon!

Shangri-La Hotel Surabaya - Outdoor PoolShangri-La Hotel Surabaya - Horizon Deluxe RoomShangri-La Hotel Surabaya - Nishimura Shangri-La Hotel Surabaya - DesperadoShangri-La Hotel Surabaya - Spa LoungeShangri-La Hotel Surabaya - PortofinoShangri-La Hotel Surabaya - BallroomShangri-La Hotel Surabaya - Hotel ExteriorShangri-La Hotel Surabaya - Cake ShopShangri-La Hotel Surabaya - Shang PalaceShangri-La Hotel Surabaya - Meeting RoomShangri-La Hotel Surabaya - Horizon LoungeShangri-La Hotel Surabaya - Health ClubShangri-La Hotel Surabaya - Surabaya Suite RoomShangri-La Hotel Surabaya - BallroomShangri-La Hotel Surabaya - Executive Suite RoomShangri-La Hotel Surabaya - InteriorShangri-La Hotel Surabaya - Horizon LoungeShangri-La Hotel Surabaya - Executive RoomShangri-La Hotel Surabaya - Shang Palace Shangri-La Hotel Surabaya - ConciergeShangri-La Hotel Surabaya - Horizon LoungeShangri-La Hotel Surabaya - Executive HorizonShangri-La Hotel Surabaya - DeluxeShangri-La Hotel Surabaya - Executive Suite RoomShangri-La Hotel Surabaya - ExecutiveShangri-La Hotel Surabaya - Lobby LoungeShangri-La Hotel Surabaya - Spa Room


AS-AGWEB-3C04