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Recent customer comments

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based on 1249 reviews
  • Cleanliness 9.1
  • Facilities 8.9
  • Location 9.0
  • Room Comfort/Standard 9.0
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 8.0

Gemma S.
July 25, 2016
Sydney weekend, holidaymaker worthy view
We chose the Grand harbour veiw room to have an ultimate touristic trip. The view was just ok, and one of the large windows was not clean enough to take a photo ... rooms are luxury and spacious. nice bathrooms, bath etc. Only took a coffee from the ground level cafe which was great. Gym was overcrowded and two of the 4 treadmills were not level, so they basically were not usable due to machine wobbles. location is fine, airport shuttle did pick up and drop off to the airport. very convenient.

Calum D.
United Kingdom
July 24, 2016
It was brilliant but the Only thing is there was no kettle for a tea

vince B.
July 22, 2016
Not Bad Value
The Gym equipment was old did not work the best

Ricardo A.
July 17, 2016
very elegant

Ellen D.
July 17, 2016
Pick room carefully
Booked the Opera house view room but only got a partial view.

L T.
July 15, 2016
Here for the Sydney Opera House & Harbour Views
You can't go wrong with Shangri-la! Expectations fully met with the gorgeous views from our Deluxe Opera House city view room. We lost our way from Wynyard station due to wrong instructions from the attendant seeing that we had luggage with us. As a result, we didn't get on to York Street and went up hill, down hill, round about to find the hotel. Be careful of the steep slope to get back to the hotel from Circular Quay, might not be the best location for those less mobile, elderly or little ones, especially when travelling with luggage.

leliana R.
July 13, 2016
Best View to Opera House n Harbour
Best view (breathtaking view expecially at night and sunrise), great service (staffs are nice and friendly), big n nice room ...

Angelita B.
United Kingdom
July 11, 2016
Good location
It was a good location and room view. Service was very good.

Valerie L.
July 09, 2016
Nice hotel but a far walk from central
Its about a 10 to 15 mins walk to the City area. Not suitable for families with elderly as there is a steel slope up to the hotel. And if you do have a lot of shopping, it is a very tiring process. There are other hotels that are located smacked at the city area. However, room is clean and comfortable with good amenties. Bathtub is a little dirty though

Ricardo A.
July 09, 2016
It is an elegant hotel.