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Beaver T.
Couples
Philippines,
November 4, 2013
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The moment you enter the baggage claim area after deplaning, you know you can relax! The concierge meets you at the terminal, whisks your bags to the shuttle to the Lounge, where the ice cold face towels and welcome drink takes away your stress....the 25 min boat ride to the resort goes by quickly, and you enter a world where only your comfort, enjoyment of facilities, and outlook in life matters! The Travellers' treatment in the Chi Spa was a huge delight, soothing away all the stress in your body. Trips into town were always fun, but really, if you want the peace, quiet and your own relaxation, there's no need to leave the resort.
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Melody C.
Families with young children
Philippines,
November 2, 2013
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Children's Paradise
We loved that it was easy access to two different beaches and you don't have to go far to snorkel and see fish. The sunset was spectacular. Little kids enjoyed the Adventure Zone.
8.3
Overall, we had a pleasant stay. We really made the decision to stay in Shangrila because we were traveling with different aged kids so we wanted place where there will be activities for various age groups and Shangrila met that criteria. Our rooms were spacious and comfortable. The staff were helpful and despite the busy time when we were there, they were still happy to serve. The sand of course is not the powdery sand you would normally expect from Boracay. Nevertheless, a beach is a beach and we enjoyed just playing in the water and snorkeling. There were also not many selection of affordable food.
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Sansan L.
Couples
Singapore,
September 29, 2013
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I had booked a3days 2 night stay at ShangriLa to celebrate my boy friend birthday. 1st day was ok as I had made an arrangement to have a small birthday cake upon arrival. However we had such a disappointed and angry stay, due to their poor logistic planning.
On the 2nd day, we had booked a spa at 7pm. We purposely went back to the hotel at 530pm however, we waited at the guard entrance for an hour! My boyfriend was so upset!!
When we reached the lobby, we are shocked to see that there are actually 3 big buggy available! Why can't that be used to fetched all of us?!! And if the guards told us early that we need to wait so long, we could have walk back to the lobby that's like less than 5min ride from the guard house!!
We reached our room only at 630pm, sticky, angry, and cold! So we called to complain and the duty manager, Joy Migalbin, offer a complimentary dinner for us.. We thought end of story.
However again, same issue when we check out! We were told to be at the lobby at 11am as they had book a transport to pick us at 1130am , my boyfriend had diarrhea during the night and I'm wondering now if it was due to the dinner!! We still managed to rush and check out by 11.20am.
So again we were told to wait at lobby to wait for the transport. The staff happily took our hand held bags to the drop off point and put on the buggy. My hand phone was still in my bag! So I went to take it, can you imagine I can easily access to other bags put together!? There are no one attending!
So I went back to lobby and waited for another 30mins again! And all this while our belongings are not with us!! I thought they were on the speedboat but they were already in the main land! This was so unprofessional! Who knows what had been taken or put into our bags?!
Overall, We had such an unpleasant stay and it was the worst birthday celebration trip we had!
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Shefali R.
Couples
India,
September 22, 2013
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It was perfect. Dream come true! the location is perfect. This is what one means by Luxury. The Staff at Shangri la made us feel like Royalty.
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Lee B.
Couples
United Kingdom,
September 18, 2013
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Relaxing and enjoyable stay
Comfortable room with sea view, great breakfast, friendly staff
8.7
A very enjoyable stay at the Shangrila Hotel Boracay. Very comfortable room with excellent sea view and everything to be expected from an international branded Hotel. Clean private beaches with water sports, nice swimming pools and large private gardens to walk around close to the beach. The breakfast menu had a wide choice of good quality different cuisines. The staff were very helpful and friendly. The hotel is about 15 minutes drive from the main shopping area (D Mall) in Boracay and the hotel runs hourly shuttle service there.
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Kachen W.
Business travelers
Thailand,
September 4, 2013
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Love the villa, excellent staff, super happy
Beach, villa design, great staff
9.7
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Hu W.
Groups
China,
September 1, 2013
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Extraordinary and beyond expectation
View, private beach, excellent service
9.3
Very nice resort that provide excellent service. We had family sea view room, and the view does looks breathtaking. The private beach is quite nice as well as the swimming pool. The price is a bit high, but it's good value for money.
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Jun W.
Solo travelers
China,
August 18, 2013
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Relaxing
A very enjoyable stay at the Shangrila Hotel Boracay. Very comfortable room with excellent sea view and everything to be expected from an international branded Hotel. Clean private beaches with water
8
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Hui J.
Couples
Malaysia,
August 11, 2013
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The hotel which even thinks of the little things..
The room, the pool and the beach!
8
I don't believe i have ever been pampered anywhere else. A close second was Pimalai Resort in Koh Lanta, Thailand - but the Shangri-La Boracay takes the crown for the pamper-dom!
The moment I landed at Kalibo airport, I was picked up by hotel uniformed folks at the gate and promptly placed on a van (the whole van was just for the 2 of us)... headed for the Caticlan Shangri-La lounge. A few minutes of waiting at the lounge, we found ourselves on a speedboat to the resort.
The resort is beautiful - and is actually quite self contained. Two private beaches, several restaurants, a games room (pool tables, air hockey, video games etc.) gym, spa.. I personally found it a little expensive to have all my meals at the hotel - and a meal in Boracay town can actually be multiple times cheaper.
The hotel is not in the main Boracay beach - and the only means to get there is the hotel shuttle bus. It runs every half hourly during the peak period and the ride out takes about 10 minutes. While not extremely inconvenient, one has to take note of the shuttle time table and plan your activities accordingly so that you will be on time to catch the van to and fro the hotel. Several occasions I had to wait for several vans before I could get on as the queue for the van was rather long. Having said that, I recognise that Shangri-la has tried to make this as painless as possible for their guests. The vans are new and in tip top condition - and for those times that there is a long queue for the van, they quickly despatch several to clear the crowd.
My most memorable moment was actually my departure from the hotel. I took the 8 am flight out - and had to leave the hotel on the 4am boat. The hotel had prepared a full take-away breakfast for me to eat while on the boat/van trip to the airport... Now, that is what I call the Shangri-La service. :)
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Sean M.
Couples
Australia,
August 10, 2013
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Superb and outstanding
Facilities, room and friendly staff
10
Hotel is beautiful. Staff are all very friendly and always happy to take photos, help out and make sure your happy. My girlfriend lost her gold bracelet after we checked out and they found it in the gardens where we were taking photos! Very impressed from security, garden ppl, waiters etc
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