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Shangri-La's Mactan Resort and Spa Cebu

Punta Engano Road | P.O. Box 86 , Mactan Island, Cebu, Philippines 6015 (Show on map)

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"The staff, the facilities, the room..."

  • Lia, Philippines
  • November 23, 2014
  • Area: Location: Mactan Island
  • Rooms : 530
  • Free Wi-Fi

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Room Types
Max
Rates
Deluxe Seaview Room
Premier Room
Premier Room - Early Bird
Deluxe Room
Deluxe Seaview Room
Premier Room
Deluxe Room
Ocean Club Room - Early Bird
Ocean Club Room
Ocean Club Room
Panorama Suite
Panorama Suite

 

When would you like to stay at this hotel?


Photos of Shangri-La's Mactan Resort and Spa Cebu

Shangri-La’s Mactan Resort and Spa Cebu Cebu - Deluxe Sea View Room
Deluxe Sea View Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Panorama Suite
Panorama Suite
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Panorama Suite
Panorama Suite
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Guest Room
Guest Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Guest Room
Guest Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Deluxe Room
Deluxe Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Premier Room
Premier Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - View
View
Shangri-La’s Mactan Resort and Spa Cebu Cebu - View from Panorama Suite
View from Panorama Suite
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Exterior
Exterior
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Exterior
Exterior
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Exterior
Exterior
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Exterior
Exterior
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Exterior
Exterior
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Garden
Garden
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Swimming Pool
Swimming Pool
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Spa
Spa
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Tea Pavilion
Tea Pavilion
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Spa
Spa
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Spa
Spa
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Spa
Spa
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Spa
Spa
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Spa
Spa
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Restaurant
Restaurant
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Cowrie Cove
Cowrie Cove
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Restaurant
Restaurant
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Restaurant
Restaurant
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Restaurant
Restaurant
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Restaurant
Restaurant
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Coffee Shop/Cafe
Coffee Shop/Cafe
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Ocean Club Lounge
Ocean Club Lounge
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Pub/Lounge
Pub/Lounge
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Interior
Interior
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Interior
Interior
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Meeting Room
Meeting Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Meeting Room
Meeting Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Meeting Room
Meeting Room
Shangri-La’s Mactan Resort and Spa Cebu Cebu - Surroundings
Surroundings
Features of Shangri-La's Mactan Resort and Spa Cebu
Facilities

24-hour room service

airport transfer

ATM/cash machine on site

babysitting

bar

business center

car park

coffee shop

concierge

elevator

executive floor

laundry service

meeting facilities

poolside bar

restaurant

room service

safety deposit boxes

salon

shops

smoking area

 
Sports and Recreation

billiards

children's playground

fitness center

garden

golf course (on site)

hot tub

kids club

massage

outdoor pool

pool (kids)

private beach

sauna

spa

steamroom

tennis courts

water sports (motorized)

water sports (non-motorized)

 
Internet

free Wi-Fi in all rooms

Wi-Fi in public areas

 
Parking

car park

valet parking

 
Languages Spoken

English

Filipino

 

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Far from the hustle and bustle of the city, Shangri-La's Mactan Resort and Spa Cebu offers the perfect ambience and setting for a relaxing getaway. The location is great for tourists due to the proximity to many sightseeing hot spots including Magellan's Cross, Fort San Pedro, and the Basilica Minore del Santo Niño. The hotel is spread over two wings and provides large, bright, and comfortable rooms and suites, each equipped with modern amenities including satellite TV and internet access. Recreation on-site includes a choice of six restaurants, a bar, gym, spa, pool, and numerous water sport options. Ocean lovers can sign up for the 'Discover Scuba Diving program' to get an easy introduction to the amazing underwater life of the region. Far from the hustle and bustle of the city, Shangri-La's Mactan Resort and Spa Cebu offers the perfect ambience and setting for ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Check-Out
12:00 PM

Earliest Check-In
2:00 PM

Number of Floors
9

Number of Rooms
530

Time to Airport (Minutes)
15

The Lobby Lounge will be redesigned to reflect a more vibrant, tropical feel. The renovation is expected to be completed on December 15, 2014. During this period, a seating area to the right of the lobby has been set out for guests’ lounging pleasure. The resort invites guests to continue to enjoy the nightly live entertainment at Waves Bar and Buko Bar.

From October 6 to December 15, 2014, the main wing lobby reception desk will undergo a refresh. Guests checking in will be entertained at the temporary reception desk to be set up within the lobby area.

Shangri-La's Mactan Resort and Spa Cebu Cebu - Food, drink and entertainment Acqua Restaurant
A resort classic Acqua offers Italian comfort fare at good value in a stylish and inviting setting.

Recent customer comments

Filter by Traveler Type

 

Fantastic

8.7

from 1064 reviews

Value for Money
7.9
Location
8.6
Staff Performance
8.9
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
9.1
Food/Dining
8.4
All reviews (1064)
Lia L. Families with older children Philippines, November 23, 2014
Superb

The staff, the facilities, the room
9
Nancy W. Solo travelers Indonesia, November 18, 2014
Get away to relax

service was great from arrival to departure time. service staffs were attentive. great service especially at the front desk n the assistant manager.
8.3
Overall was very good. Unfortunately when I wanted to use the toilet in my room after checking in, I was shocked to see a tiny poo floating on the toilet bowl. I flushed few times n cleaned the seat before using it. When I was soaking in the tub, to my amazement I noticed poo stains around the toilet bowl and the shower curtain was stained with algae. As it was late I rest the matter till the following day. I called guest service the next morning to request for my toilet bowl to be cleaned with full information on the condition of the toilet bowl. When I returned from my swim, the same stains were still there. After my shower I got hold of the chambermaid and I gave her the instructions to clean and change the shower curtain which wasn't the job of hotel guest. I wonder if the guests service counter understood of my complain and communicated well with housekeeping department. Poo in the toilet bowl and stains upon checking in is not a small matter, but they didn't seem to take it seriously so much so I had to give direct instructions to the chambermaid. I believe before any check out room is released for new guest, the housekeeper should check thoroughly which in my case was not carried out. I took pictures of the curtain and stained toilet bowl. This is not acceptable at all for any hotel n especially Shangrila. I didn't make a big fuss as I didn't want the chambermaid to take the blame n ask to leave. I am writing so as to let Shangrila Mactan housekeeping department to improve. If you need the pictures as proof, I can provide them. I hope Shangrila Mactan gets a copy of what I am writing.
Andrian R. Couples Philippines, November 18, 2014
nice hotel

the staff is so kind
10
memorable

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Sale ends soon!

What's nearby? / Directions



Directions
Just a short flight from Manila but a world away is one of the Philippines' most historical provinces, Cebu. Within easy reach of Cebu's entertainment and business district.you'll find the Philippines first 5-star resort. Shangri-La's Mactan Resort & Spa.

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Customers like this resort for:
Area recommended for:
  • beaches
  • family fun
  • sports
Distance to airport:
  • Mactan-Cebu International Airport (4.7 Km)
Customer comments:
  • "Breathtaking views" , "Fantastic service" , "Pools were great" , "Private beach"
Top attractions in the area:
  • Mactan Shrine (0.8 Km / 10 min walk)
  • Olango Wildlife Sanctuary (5.4 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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