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Shangri-La's Mactan Resort and Spa Cebu

Punta Engano Road | P.O. Box 86 , Mactan, Mactan Island, Philippines 6015

Recent customer reviews

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Excellent

8.7

based on
1289 reviews

699 reviews in English

Value for Money
7.9
Location
8.6
Staff Performance
8.9
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
9.1
Food/Dining
8.4
All reviews (1289)
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Alan K. Couples Philippines, December 7, 2015
disappointment on non complied reservations specs
6
night rest was very disappointing back aches and other discomfort could not be relieved by apologies as a result of lapses in housekeeping and front desk.i booked my room with agoda requesting a big bed either a queen or a king,upon arrival this was reiterated by the front desk but upon entering the room we had two beds joined in its stead.. never expected such lapses on a benchmark hotel in cebu.
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Karen B. Solo travelers Philippines, November 29, 2015
perfect

amenities, room, cleanliness
9.7
excellent i love my stay there so worth it.
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Ma. C. Families with older children Philippines, November 25, 2015
The Perfect Vacation

1. The place is paradise - perfect landscape 2. the efficiency and friendliness of the staff 3. food
10
When I went to a resort in Mexico last year, I thought I've experienced the best vacation ever and thought the place was awesome. But Shangri-La's Mactan Resort & Spa surpassed my expectation. I consider now my stay here as the perfect experience. Kudos to the best staff. They treat the guests so well and very courteous. To the over-all "ambience" of the place and the perfect landscape.
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Lewana B. Couples Philippines, November 23, 2015
Great but beach lacking.

Grounds, jet toilet, view
9
It was great..
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Georgina S. Couples Australia, November 23, 2015
Fantastic long weekend away!

Fantastic staff, great pool & spa and delicious crab!
7.3
The staff were all very friendly and helpful. The "garden view" room actually looked onto the car park and the fridge smelled bad but other than that the room was good. The hotel arranged a birthday cake for my fiancé as it was his 30th, so this was a really nice touch. The food at the Italian restaurant was pretty average but the freshly grilled seafood at Courie Cove was delicious! The pool, spa & sports & rec facilities were great. Really enjoyable stay.
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Rico V. Couples Philippines, November 18, 2015
Best Hotel in Cebu

Food, friendly hotel staff, and the beach.
10
Staff were very helpful, polite and assisted in retrieving a lost item for me. Buffet breakfast and dinner were awesome. Beach is great as well. Will come back again.
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Kevin J. Groups Philippines, November 15, 2015
Kevins stay at Mactan

Beach, beach, beach
8.7
The resort was amazing! Great food and great staff!
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Hui C. Couples Singapore, November 10, 2015
Best hotel in cebu

Location, comfort, clean
8
Great stay with friendly staff and delicious food
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Keith H. Couples Canada, November 8, 2015
shangrila experience

food. location and the beach
9
It's pretty good! I think it's the best hotel you can stay in Mactan.
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Hubert G. Families with young children Philippines, November 8, 2015
great stay and friendly staff

friendly staff- special mention to Diana from the Ocean Wing front desk and Guia..
10
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