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Shangri-La's Mactan Resort and Spa Cebu

Punta Engano Road | P.O. Box 86 , Mactan Island, Cebu, Philippines 6015 (Show on map)

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Area: Mactan Island Number of Rooms: 530
Free Wi-Fi

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Teresa F. Couples United States of America, October 8, 2012
Paradise on the Beach

Colorful snorkeling and a great buffet
We booked in the Ocean Wing on Agoda, then purchased a reasonable upsell to a premiere suite when we arrived at check-in. The view from the balcony was gorgeous, the bathroom luxurious, and housekeeping left us fresh flowers and mangoes after tidying up. The beach is nice (especially on a sunny day). It's a bit rocky when you get in the water, but it makes the snorkeling excellent! We saw colorful parrot fish, clown fish, sargeant majors, eels, bright blue star fish and the list goes on. The staff was exceptionally friendly. You can't go wrong here if you're looking for a relaxing escape.
Restaurant Tip: They offer a shuttle to the mall, if you'd like to purchase a cheaper meal, off the resort.
Paul B. Couples United Kingdom, October 7, 2012
Splendid Paradise 11/10

I really do not know where to start.. Amazing is the first word... but its the feeling i can not describe to you when I remind myself of my stay. Every single member of staff were not just good they were exceptinal. Doing anything they can to make your stay as good as possible. We even had to see the doctor becuase of an allergy my partner had suffered with - and even there it was so easy, comfy and without any issues. They have translators there if you do not speak English and over all the hotel, experience, service atmosphere, activities and price 11/10 DO IT!!! Only down thing was the Kareoke Room were not available.. :-(
Jeongyeol S. Families with young children South Korea, October 4, 2012
it`s so huge but so, so...

it has a nice beach and lots of big, various fishes and a comfortable system and kind deploees.
it is a very huge resort and beautiful beach. and wonderful,various, lots of fishes. i was surprised with too many fishes. but, it has two small swimming pools and very poor poolchairs compatible many people. so, i was disppointed with pools. i couldn`t use poolchairs even if i had started my day at am 7:00. the others are good and better.
Shopping Tip: There are many good masage shops around hotel.
Jeremy C. Couples United States of America, October 4, 2012
Great Hotel but small rooms and too many kids

Nice facilities and nice private beach
i wrote an earlier review but don't know if it was submitted so here's a re-write/summary. i've stayed at this hotel several times prior and so decided to stay again. the biggest change is that this shangrila has now become more of a children and family-friendly hotel and definitely not for those adults who want a peaceful, romantic getaway with quietness and serenity. there were kids everywhere and if this is what you want, then bring your family and children here and they will love it. however, if you're an "adults-only" style traveler who want to enjoy some peace and quiet from more 'mature' company then sadly this shangrila has gone away from that and definitely is more for those with 2 or more kids! it's full of them and if you're a solo or lone couple you will definitely be a minority. the front-end checkin staff sadly did not perform to our expectations. they were rude, indifferent to our concerns, and just plain fake. however, all the other staff from the waiters, to servers, to bell-boys, concierge, security, housekeeping, beach valets, etc - were terrific. absolutely star performers and keeping with the shangrila brand and high quality. it made up for the front-end/check-in staffs incompetence.
Hotel Feature Tip: Free fish food pellets are offered at the beach so you can feed the fish proper food. Just save an empty water bottle and have them fill it up with the fish food pellets and grab your snorkel/mask and the fish will love you forever! The small sargeant major and parrot fish come right up to the shallows. Or if you're an adult/better swimmer head out to the floating pontoons in a bit deeper water and it's full of hundreds of them who'll follow you like the pied-piper when you feed them. It's great. Just remember to bring the empty plastic water bottle back to shore and deposit it in the recycle-rubbish bin. Keep the oceans clean and have fun!
Burton C. Business travelers United States of America, October 3, 2012
Great Hotel, great location

Service is great, view and facitlies perfect
This hotel is one of the best in the ShangriLa group
Anthony F. Couples United Kingdom, October 2, 2012
(Complaint) "Stressful arrival"

Good restaurants
Dear Sir or Madam, Once again I would like to stress how grateful I am with the amendments made with the below booking and the original mix up with the dates etc. However, I really feel you will benefit from the feedback I am about to give you. On arrival to the Shangri La hotel in Mactan Cebu last Monday afternoon the concierge were unaware of the below booking because "Agoda had not forwarded these details to them (Shangri La)". Therefore, apart from feeling a great deal of embarrassment that I had somehow made a mistake, my girlfriend and I were told we would need to spend the entire day on stand by waiting for a room to become available as the hotel was full. This caused a great deal of stress for the both of us as we weren't sure if we would have to book another hotel in Cebu. Furthermore, we were wasting a large portion of the day we could be enjoying in our hotel room that I had previously paid for. I really feel that the hotel should have apologised for this mix up and we both felt some token of compensation was due - unfortunately they did not offer any apology or gesture of good will. It was only through my own perseverance and insistence that a room could finally be provided. I would please ask that you consider the above feedback for your future customers and ensure the appropriate contact is made prior to guests arriving. There was an unnecessary amount of stress and embarrassment here, that I'm sure you will agree will not bode well for your company. I have lost confidence in Agoda and I sincerely hope that it will be restored in the future. Many thanks Kind regards
Brian N. Families with young children United States of America, October 2, 2012
Great hotel for extended weekend with young family

kids pool, clean beach, kids playroom, large rooms, great service
spent 3 days in October with my family (2 small kids 1y and 4y old)
Restaurant Tip: kids eat free at the buffet restaurant when parents eat in
Edna W. Couples Canada, September 10, 2012
Great location and excellent view from room.

Fantastic amenities.
rooms had excellent view of gardens and sea. staff at tides and aqua restaurant were attentive and gracious. hospitality staff at lobby were sometimes too stiff and followed too scripted roles. experience at vanafi was not so pleasant. credit card swipe machine did not function and charges were taken at front desk. it triggered a 'fraud' incident with credit card company. food choices were excellent at tides but a bit too pricey. car service was very good.
Sock H. Business travelers Singapore, September 7, 2012
Room with Mouldy Smell & Power Trip at night

extensive breakfast spread
1) the 'deluxe seaview' room = room with pool view + v far-distance sea view. NOT worth the extra price paid, should just opt for normal garden view. 2) my room, 6085, has got a mouldy smell, like it's been closed for a long time and un-used. 3)in the middle of the night, while turning on the lights, I accidently caused a power trip at 4am! didnt want the serviceman to come to my room to fix the thing, and I waited (while sleeping) till 7am before calling the serviceman to check and fix the problem. 4) the rooms are located very close to each other, and I can clearly hear when my neighbours are back to their rooms or going out. I could even hear the telephone ringing sound of the connecting room next to my room!
Restaurant Tip: The Chinese restaurant, Tea of Springs, serves great chinese food. Reasonably priced..
Kevin E. Families with young children Canada, September 7, 2012
Perfect family hotel

Pools, kids room, friendly staff
We had a terrific stay at the Shang Mactan. Airport transfer were smooth and easy. The hotel had amazing facilities for kids. The pools were great and there were even a few small waterslides that our 3.5 year old loved. The beach had a covered area with staff available to help children build sand castles. The lifeguard took our son to search for hermit crabs on the beach. Our son is still talking about the lovely Jean and Uncle Michael from the beach. What friendly and helpful staff! When we needed a break from the beach there was a huge playroom to enjoy.. Even Mom and Dad loved the slides. Food was average. It would be good to see such a great resort raise the qualit of the food. That being said, the pizza and ice cream were terrific.
Hotel Feature Tip: There are two breakfast buffet options. One has a buffet just for kids!

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Customer Reviews - Shangri-La's Mactan Resort and Spa Cebu, Cebu