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Excellent 8.7
Based on 1338 reviews

Recent customer comments

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Excellent



based on 1338 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.2
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Staff Performance 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

9.3 Mirabeth C.
Philippines
February 06, 2014
Beautiful day at the beach
Very quiet & relaxing atmosphere , big room and beautiful shoreline
Upon entry, you can easily experience the "resort feel" atmosphere with lots of trees around. Check in - it was quick and had friendly staffs at the counter. Room - nice interior. Swimming pool - choices for adults and kids. Though we had a hard time to look for our chair/bed in the pool area since they were all occupied. Food - good variety and they served local food which are yummy. You can have your breakfast in either Tides or Acqua. The former has more food choices and the latter has better view, fewer people but fewer choices. Check out - fast and quick as well especially if you're booked with Agoda.

9.3 Jari T.
Finland
February 05, 2014
Excellent
wonderful staff, sumptuous breakfast and excellent facilities
Unfortunately, this time the experience wasn't that great. We booked two rooms and one of the room was only available in the evening after many calls of followup to the front desk! A tiring day of travel from abroad did not give good impression to come without the room after being booked two months prior. Otherwise, SUPERB LIKE ALWAYS!!!

8 Antoniette T.
Philippines
January 31, 2014
Vacation too short for awesome stay!
pool, room, staff
the service was excellent - 11 on a scale of 1 to 10. there were small things that surprised us though - our amenities were not refilled until we asked (even if they made up the room), and there was only 1 bar open late at night. otherwise we thoroughly enjoyed our stay and look forward to coming back

9.3 JOANNA S.
Philippines
January 30, 2014
Perfect for relaxation
best of all best
i enjoy staying in this hotel,the room is alvailable as early as 12nn.and gave me the best room and its so huge.i love the ambiance and everything.surely,i will recommend this hotel to my friends who can afford.

8 Jill N.
Australia
January 29, 2014
Highly recommended hotel
spacious room, variety of restaurants, great breakfast

10 AVA S.
Philippines
January 25, 2014
Fun, relaxing family holiday despite bad weather
Excellent facilities, great service
It was excellent. The hotel is a bit old - you can tell from the structure and some fixtures in the room and bathroom BUT it is well maintained. Service is GREAT. It validates why you pay premium for a Shangri-La. Totally worth every penny spent.

5.3 Philipp E.
Switzerland
January 04, 2014
not so good
the food was great especially the breakfast, the jet ski and other rides. fast service from the staff.
our stay was good. but when we checked in the manager who handled us near the deont desk was a bit rude. shes not friendly compare to others. the room was a little dirty when we got in. we saw some lies from a person in the table. the toilet is a not so clean theres some hair left there. the food was great and the staff in the restaurant are very pleasant and friendly. we enjoyed the most jet ski and other rides. the pools and beach are beautiful.

7.7 Kelvin H.
Singapore
December 16, 2013
relaxing trip
access to own beach with fishes, clear sea water,kids adventure zone
A quiet Hotel, good landscape, good size play area for kids, enjoy the beach activity, clear water can fishes, snookering is fun.

10 HEESEUNG S.
South Korea
December 07, 2013
The best hotel in cebu
worth the price,clean and large room,delicious foods

8.3 michael D.
Canada
December 06, 2013
excellent, very nice place with great staff
staff, location, ambience