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Excellent 8.7
Based on 1353 reviews

Recent customer comments

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Excellent



based on 1353 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.0
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

Franchette C.
Philippines
April 21, 2014
Beautiful hotel, superb staff
Excellent service, beautiful hotel and clear, amazing views on the beach
Excellent customer service! We truly enjoyed our stay here. Each staff had his A-game on. One of the hotel supervisors even facilitated our late checkout and transfer to another room since the room we were in had to be used.

Anthony P.
Philippines
April 02, 2014
Luxury, relax, style, beach, food and class
Beach, food and staff

Loviriza C.
Canada
March 30, 2014
The best hotel in Cebu for relaxation and fun!
Luxury, staff and the food.
Our stay has been extraordinary. The staff of the hotel were very pleasant and accommodating. The food is superb. The hotel is so luxurious and relaxing.

Titien A.
Singapore
March 27, 2014
Great location with beautiful beach
Great beach, responsive staff and easy access to airport

Jo C.
Philippines
March 05, 2014
Luxurious, well maintained 5-star hotel
Excellent spa, nice views from room balconies, great staff
It's one of the best hotels I have stayed in. I can stay the best customer service. The staff is well trained and very courteous. I will definitely stay here again on my next Cebu trip.

Jennifer E.
United States
February 17, 2014
Very Nice But Very Expensive
Modern, Beach, Pools
I stayed here knowing that I'd spend quite a bit in doing so. After the stay, I can honestly say that I enjoyed it, but I'm not sure that it's really worth it. I can't find a thing to complain about, I'd just say try getting a deal on the room if you can. If I'd had a cheaper room, I might not feel this way. Anyhow....very nice ... but very expensive. I think I'd rather be on a bigger, nicer beach that just staying at a hotel.

Louie S.
Philippines
February 13, 2014
Poor airport transfer
Cleanliness of hotel, staff are nice, nice view
The airport transfer is disgusting, paying this much for this hotel, I expect that I would receive the best service available. I waited 30 minutes for the Airport transfer, given I provide them all my flight details before booking. Everything is good, but my wasted time when I arrive is really bad.

aird O.
United Kingdom
February 11, 2014
Wonderful stay, with friendly staff, very relaxing
Excellent food, friendly staff, beautiful gardens
We have been coming back to this resort for 3 years now and we are never disappointed. The staff are so friendly and superb restaurants, overall a very relaxing place. We'll done Shangri la Cebu, keep up the good work.

Leanne C.
Malaysia
February 06, 2014
Usual shangrila international standard
Good selection of hopi

KATSUNO M.
Japan
February 06, 2014
Relax
Food, Private beach, atmosphere
It was so nice to stay in this hotel. Hotel Staff was so kind. We saw a lot of fish in beautiful private beach. Definetely, we will repeat again.