arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 1337 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 1337 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.3
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Staff Performance 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

8.7 Melissa S.
United States
August 22, 2013
Heavenly Resort in the Philippines
Pools, Breakfast Buffet, Friendly Staff
I went to this resort for my honeymoon. If you are looking for a nice resort with friendly staff, very clean rooms, big pools, water sports, delicious food, and a relaxing spa, this is the place for you! If you want to travel a lot outside of the resort, this may not be the best place for you, though. Mostly, activities finished around 6 PM and there didn't seem to be much of a nightlife. It was very child-friendly, so seemed to be a great place for families. I loved the free breakfast buffet at the Tides! With booking through agoda, I got a free breakfast buffet every morning. As for the restaurants, I found the Tides breakfast and dinner buffet to be amazing! We also ate at Tea of Spring, which wasn't as expensive as other places and had fantastic food and service. I was disappointed by Acqua. The Coves restaurant on the beach was OK. The ambiance was fantastic and the view of the ocean was very romantic, but the food was just middling for the price. It was better to visit for cocktails. We visited the SM Mall, just a relaxing 45 minute shuttle away. There were so many stores! It was a busy and uncomfortable shopping experience, but I got what I needed to get done there. Kultura is a great place for souvenirs. We went at lunch and we could hardly find any restaurants with seating. The surprising thing about the mall was the lack of bathroom facilities-- Long lines for the women's bathroom. The Chi spa was great! We purchased the Romantic Getaway package. It was the best part of the trip and well worth the money. If you stay on the resort, you will enjoy your stay, but if you leave the resort, be prepared to be disappointed by the public facilities. At the airport, you have to pay 550 pesos per person as an airport fee. While check in and check out times were reasonable, I wish they would improve their public facilities.

9.7 Alison M.
Ireland
August 21, 2013
The best hotel in Philippines
Staff are very friendly, lots of activities for adults and kids - some of them are even free of charge, Good varieties of food
It is a very good hotel for everyone, especially for families. It was our third time to stay in this hotel. We were always pleased with the services and food provided as well as the activities which we enjoyed very much. We will definitely go back again.

9.3 Fabio K.
Brazil
August 19, 2013
Wonderful holidays in Shangri-la.
Good staff,nice pool and wonderful view from the room.

9.7 shinyoung K.
South Korea
August 18, 2013
wonderful stay in Shangri-La
hospitality ,beautiful beach, delicious food
I had a great experience in Shangri-La's resort. it was 2nd time for visit. All staffas are amazingly kind and always smile to customers. and breakfast in Tides are very good except some bakery. I don't think the beach is very beautiful but defintely can say it it the most beautiful beach in Cebu. better than other hotels. I highly recommend you to stay Shngri-la in Cebu .

6.7 Raquel G.
Philippines
August 17, 2013
Relaxing, buffet breakfast, nice pools
swimming pools, breakfast, clean room
A bit far from the city, though you can actually spend your time just staying in the hotel. A lot of things to do.. due to limited time I was not able to try their water sports activity. Nice breakfast.

9 Wendee L.
Singapore
August 14, 2013
A great hotel, we were spoilt rotten!
hotel surroundings, super friendly staff, great service
We were a group of 6 girls and was greeted by a guest services officer immediately on arrival. Mechelle was very attentive and helpful - she gave us quite a few tips on where to go, etc. The staff were all very friendly and we could not fault any of them. Service was superb, especially the free fresh fruits when lounging by the pool and beach.

7.7 JOHNNY L.
Singapore
August 13, 2013
Good and enjoyable stay
Great and enjoyable stay........................
Great and enjoyable stay..................................................

7 Mark M.
Australia
August 12, 2013
Superb Beach Setting
Beach, Gardens, Pools
Shangri-La Mactan enjoys a stunning beach-front location with one of the nicest beaches I have ever seen. When swimming there are even schools of fish right up to the shore! The pools and gardens are beautiful - great design and perfectly maintained. Shangri-La Mactan also has great restaurants with international standard food. Of course all of this comes at international prices - don't expect it to be less expensive because it is the Philippines! Only area to fault Shangri-La Mactan is the room - it seemed a bit tired, and things did not work. Day 1 spent 90 minutes waiting for the in-room safe to be fixed. Day 2 the toilet stopped working, and after being fixed Day 3 is stopped working again. Holiday time is very valuable and when paying the price of the Shangri-La I don't expect to have to spend time calling and waiting while things are fixed.

10 Maria H.
Philippines
August 01, 2013
super nice hotel
pool kids friendly staff was very good
It was wonderful time and I'm going back again. very relaxing place.I dont't need to worry about the safety of my kids very safety place for young kids.

9 Gilbert L.
United States
July 26, 2013
Fun / Relaxing / Beautiful Location
Beach is AMAZING / Abundant Water Activities / Comfortable Resort
We had a great stay at the Shangri-La's Mactan Resort. We arrived early (5am) and they arranged airport transportation which was great. Understandably, our room wasn't ready so we had to kill some time by the beach. We drifted asleep on the comfortable beach chairs staring at the beautiful sun rise off the ocean...not a bad start to our trip! We spent the next few days enjoying the beautiful and clean beach. We went snorkeling right off the beach, rented jet skis, etc. Breakfast and restaurants were good but can be crowded. In fact, the only drawback was the noisy tourists. Rooms were a bit older and can use an update, but was still clean and comfortable. STAY HERE FOR THE BEACH!