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Excellent 8.7
Based on 1367 reviews

Recent customer comments

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based on 1367 reviews
  • Cleanliness 9.1
  • Facilities 9.1
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for money 7.9
  • Food/Dining 8.4
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Mark M.
August 12, 2013
Superb Beach Setting
Beach, Gardens, Pools
Shangri-La Mactan enjoys a stunning beach-front location with one of the nicest beaches I have ever seen. When swimming there are even schools of fish right up to the shore! The pools and gardens are beautiful - great design and perfectly maintained. Shangri-La Mactan also has great restaurants with international standard food. Of course all of this comes at international prices - don't expect it to be less expensive because it is the Philippines! Only area to fault Shangri-La Mactan is the room - it seemed a bit tired, and things did not work. Day 1 spent 90 minutes waiting for the in-room safe to be fixed. Day 2 the toilet stopped working, and after being fixed Day 3 is stopped working again. Holiday time is very valuable and when paying the price of the Shangri-La I don't expect to have to spend time calling and waiting while things are fixed.

Maria H.
August 01, 2013
super nice hotel
pool kids friendly staff was very good
It was wonderful time and I'm going back again. very relaxing place.I dont't need to worry about the safety of my kids very safety place for young kids.

Gilbert L.
United States
July 26, 2013
Fun / Relaxing / Beautiful Location
Beach is AMAZING / Abundant Water Activities / Comfortable Resort
We had a great stay at the Shangri-La's Mactan Resort. We arrived early (5am) and they arranged airport transportation which was great. Understandably, our room wasn't ready so we had to kill some time by the beach. We drifted asleep on the comfortable beach chairs staring at the beautiful sun rise off the ocean...not a bad start to our trip! We spent the next few days enjoying the beautiful and clean beach. We went snorkeling right off the beach, rented jet skis, etc. Breakfast and restaurants were good but can be crowded. In fact, the only drawback was the noisy tourists. Rooms were a bit older and can use an update, but was still clean and comfortable. STAY HERE FOR THE BEACH!

Shirley T.
July 25, 2013
Everything was great! Nothing to complain about!
Friendly staff, Clean room, wonderful coral reef
The Shangri-La branded hotels are always the best and this one at Mactan of course didn't disappoint me. We had a wonderful vacation at the hotel that we were very much impressed by all the friendly and helpful staffs. We love the beach and the pool at the Ocean Wing. The "Snorkeling Safari" at the beach was one of the highlights during my vacation! Will love to go back for another short vacation.

charibyl G.
July 25, 2013
elegance, amazing view, great foods
friendly staff, beaches, hotel interior is very modern
my family had great time roaming around this hotel. taking a lot of pictures wverywhere turned out cool! everytime we meet staff? they always smile and great us! very welcoming! nice room very clean and oh my goodness the foods!!!! very very good. beaches are paradise

Ana M.
July 24, 2013
Relaxing, comfortable, happy
Massive grounds with lots of activities, fast internet, comfortable rooms
Our stay was truly lovely. We arrived early and were given an early check-in card because our room was not yet available. The card was meant to give us access to guest-only areas, but instead we requested for a tour of the grounds and were happily obliged. Everything was lush and green and felt tranquil despite the number of guests present. Our room was airy and spacious, although not very centrally located. It was always a few minutes' walk everywhere because the place is so big. Still, we were happy. The staff were also very considerate of my requests, which went a long way in making our stay the best. They even gave us a very thoughtful and decadent "Happy Birthday" brownie. The beach was lovely although the sand was not fine. We saw a lot of fish even in shallow waters and had a blast just relaxing. The beach staff were very attentive, providing towels and setting up canopies. The buffet breakfast was massive and chaotic at times. I don't know if my expectations were overly high, but the food was just... good. Nothing mind-blowing in terms of flavor but quite overwhelming when it came to variety. We had a great pizza by the poolside, which we enjoyed very much. For our last day we had lunch at Tea of Spring and the dim sum was good but felt underwhelming. Overall we had a lovely joint birthday celebration/vacation. I'd definitely return to Shangri-La Mactan.

Saudi Arabia
July 22, 2013
staff, cleanness and variities of food
Excellent in all aspects, excellent facilities. excellent food, excellent staff

Wilhelmina S.
July 22, 2013
beach, efficient service, all-around fun for kids and adults alike!
I stayed in Mactan Shang with my husband and kids for my birthday week-end. It is a 5-minute drive from the airport so we arrived in the hotel a tad early. The hotel was gracious enough to allow us to use the facilities while we waited for our room so that no time was wasted. Our room (deluxe) was spacious enough to fit 3 adults and 2 kids. Room-service was fast and efficient. The hotel gave us bottled water for free. And the staff's favorite expression is "certainly" and true enough, they gave us all that we asked for without hesitation! The pools are big and heavily guarded by attentive life-guards. We did not, however, spend too much time in the pool as we chose to enjoy the hotel's beach which is a marine sanctuary. Without having to swim too far, one can swim with and feed the fishies near the shore. My kids loved every minute of it. They have snorkeling gear for rent. We also tried other water activities like the jetski, banana boat--they were a bit pricey but totally worth it! As for the food, we loved their chinese restaurant (Tea of Spring) best. Tides was okay, too. The others were nothing great. If you would like to try cebuano seafood, head to the nearby Sutokil restaurants--reasonable and oh so yummy! Mactan Shang is a haven for families with young kids, it is truly a paradise.

Diana M.
July 20, 2013
relaxing and fun.
fun, comfort, attentive staff
Stay in shangrila is an experience of a life time. My 2 teen-agers and myself felt very much secured and comfortable from the very first contact With the staff at the airport. A smiling staff that met us at the lobby and a very effective welcome gesture at the inchecking desk. The room was superb. I would recommend it to aeveryone i know. The service is fenomenal, have no inch to complain. We felt that we made use of Our time and stay very memorable and With lots of fun.

July 18, 2013
It is fun to stay.
Room, beach, pool!
The staff is well trained, the room is comfortable. The pool and beach is in good condition. We can see fishes even water is only at waist line. The entire hotel is well maintained. Outside of the gate is not so well developed.