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Excellent 8.7
Based on 1353 reviews

Recent customer comments

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based on 1353 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.0
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

marion S.
January 07, 2013
poor service not up to the exceptions
great for snorkeling
Price of the rooms were really expensive (maybe because we were there between christmas and new year) for a very poor service, not the experience we expected from Shangri-la. The hotel was over crowded and the staff was unable to manage this in such way that we would go the the restaurant were was the buffet and some of the food would not be available anymore and if we would ask for more we would be told there were no more. At the beach all the chairs were always taken there were rarely available. For the snorkeling I must say it was fabulous with a great variety of fishes and the children's activities were great as well. It was unfortunate that the service was so terrible and also the price of the food vs. the quality was very expensive for what it was and for every services,like the children's playroom, billiard, the snorkel materials rental, etc.. you have to pay it's a really not to what we were expected for the price we paid our room.

Chariz C.
January 05, 2013
Breath-taking Hotel
Shangri La's Beach Front and thw Free Wi-Fi all over the place.
Shangri La has already established a name for itself as it is already a common knowledge for everyone that it is a 5-star hotel. So already expect a good service from its staff, which I can attest to, nice, clean and spacious rooms with a great view of sunrise and sunset as well, great food, great facilities and everything that is to be expected of a 5-star hotel to have. But what made it stand out? It is actually their beach. I have been traveling all over the Philippines for quite some time now and have not actually adored Mactan's beaches since sand is not as fine as the one's in Boracay or Bohol, but Shangri La turned this around by actually developing their beach front. Yes its sand is not as fine, but hey, I haven't been to any hotel who need not to hire a boat to go somewhere to go snorkeling. It is readily available right at your door step as Shang has taken care of the reefs. Aside from that, they have outstanding beach beds. Oh yes, none that I have seen in most resort hotels that I have been to. Words would not be enough to describe how I felt about our stay in Shangri La, So I guess, you should just see it for yourself, it is a gem in Mactan, Cebu which I highly recommend that you visit.

Chariz C.
January 05, 2013
Hotel in Mactan with the best Beach Front
Beach Front
Check in: Easy. Aside from that, Shangri La has a welcoming staff which I believe are multi lingual as we have heard one actually speaking in Nihonggo while greeting the guests. Also, welcome drinks are served and couches are available to be sat upon while waiting. Rooms: Superior Garden View rooms are great. Upon arrival at the resort rooms are already available. Room has complete amenities and has met expectations of a 5-star hotel. Nice veranda as it overlooks the garden, the pools and the beach. Resort: Amazing. Great Large Pools. Kid friendly which is actually great for families traveling with young children. Best beachfront in Mactan, no question to that. Overall: Shangri La has exceeded our expectations. Yes it is pricey, but it is worth the money you pay for.

Suet L.
United Kingdom
January 05, 2013
Decent-refurnished Connected Rooms
Spacious rooms with great sea view
this is our second time staying with shargri-la resort, mactan. we are attracted by the scenes, services, facilities and food qualities here. every time we found great journey here. and, philippines services always keeps you warm and happy. we like the beach, the swimming pools, the playground and grassland with hanging creeps, pool-side restaurant and cafe!! you can enjoy their cultural show performances which are arranged twice a week. hygiene level is super high. majority hotel guests are from round the world, asians are mainly from korea & japan, not many chinese and hongkongese. my mom & sis joined us in this holiday for five night stays and we have managed to book connected rooms. the kids do have fun to run between rooms. and, we do enjoy the stunning sea view, refreshing sea breeze and balcony with tiny table & chairs. there are also facilities for hanging our swimming suits for quick drying in the balcony. highly recommended to family with kids for a great self-contained vacation.

John O.
United States
January 05, 2013
Great Family Hotel
Adventure Zone and the Pool for the kids, great buffet, pleasant bar and lounge
The hotel is definitely at the top of the list for family hotels in the Cebu area, especially for those with young children. Adventure zone, the pool, the miniature golf and play areas as well as activities were great for the kids. The hotel had very good free WIFI access in most areas and everyone was very accommodating.

Agnes P.
January 03, 2013
Very lovely hotel and very nice service
very cozy room and surroundings plus the fresh smell of the beddings and pillows
everything is so nice... so clean.... so fresh everyday. actually we extended our stay for 2 nights because me and my family were truly enjoying. we need not went out coz everything is inside the hotel . staffs were very very nice too, from the top position down to the house keeping. Foods were yummy. we even had the chance to enjoy the discounted local rate for our extended days.. All in all, the hotel is excellent.

Maricris K.
January 02, 2013
Beautiful hotel with gorgeous view... Good service
I love the toilet and bath!
The only set back I had was when we had to go to the pavilion and no driver was available straight away to take us through a transport... Unfortunately, we were late in the wedding... Even few minutes matters! They didn't have somebody on standby.. We were 5, a good number, then comes 10 people, who were just going for a stroll, and they got accommodated first...even 5 star hotels do miss something, do they?

richard H.
January 01, 2013
Beautiful grounds and beach, pass on the food
Beach, atmosphere, staff
The hotel location is great, very close to the Mactan airport - on a beautiful scenic beach. The 'refurbished' rooms are nice, but make sure you pay the relatively small extra fee for an ocean view room - the other side view of the hotel rooms is very poor, and the upgrade cost once you're there is higher (3x more for us to change upon seeing the non-ocean view room). The beach is picture perfect, however, the sand is absolutely coarse and not very comfortable to walk on. Snorkeling here was great, lots of big parrot fish and other colorful species right near the shore. The food was not good at all, and we were sold on the "day packages" with inclusive dinner buffet and non-motorized water sports for $100/day (which is what the buffet dinner costs for 2 by itself). It's in your best interest to pay for any beach gear you want to use separately and go anywhere else for dinners, the food was really bad and changed each night - so the one (or none) thing you find that's good is gone the next night. Restaurants in the area are relatively cheap, so you can save money and eat much better by getting out of the hotel grounds and get your food somewhere else. Staff was wonderful and friendly.

Izaak M.
United States
January 01, 2013
Amazing hotel experience
Location, facilities, food, and just about everything else
We never left the premises while staying at the hotel. The food was amazing, especially the buffet. Our kids loved the pools, water slides, beach, mini golf, indoor playspace and other amenities. In fact, at the end of the stay, our 6-year-old told us unsolicited that it was her favorite hotel ever. Great place to bring the kids.

Ty S.
December 12, 2012
Another great stay at the Shangri-La!
Service, Staff, Property, Amenities
I was scheduled to attend diving classes over the weekend at Scotty's at Shangri-La and decided to book an overnight stay so that my family could enjoy a weekend on the beach. Having stayed here before, I did not have to do any research prior to making the reservation; this place had easily exceeded my expectations in the past. Once again, the staff at the Shangri-La left nothing to be desired. Due to my dive classes, my wife had to spend the weekend caring for our 1 year old daughter and although this can be a daunting task, the staff always went out of its way to help her, without ever being prompted. I had an amazing first dive experience exploring the Shangri-La Marine Sanctuary and on the drive home (we're Canadians temporarily located in Cebu), we did nothing but chat about the excellent service and time we had. The only downside about this resort are some of the unreasonable prices for food. We planned on dining at the Buko Bar by the pool area for a quick, laid back dinner and discovered the only option was a Hawaiian buffet. The options were rather limited, especially considering the bill came to over Php4000 for 2 adults with only 1 alcoholic drink on the tab. We didn't even come close to getting the value we should have out of the meal; it's not like they were serving a nice spread of seafood or expensive cuts of meat. To summarize, in terms of service, the Shangri-La is best in class when it comes to service