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Excellent 8.7
Based on 1367 reviews

Recent customer comments

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based on 1367 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.1
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4
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Jesus T. from Philippines
Families with young children
Stayed 2 nights in January 2013
Hotel and Resort in One!
Very child friendly, relaxing, and clean!
shangrila mactan is great place for families with young children. they have adventure zone, e-zone, kiddie pools where kids can stay for hours and hours. because of this, our trip was never a bore. my 6 and 9 yr old kids enjoyed the whole trip every much. the hotel and beach was very clean, staff were very friendly and the food was good. the only comment i have was the food served in the buffet on our last day. most of the food were indian dishes since they have a big group of indian guests. my son didn't like most of the dishes served so we end up eating again when we reached the airport.
Reviewed January 09, 2013

Rhoy B. from Philippines
Stayed 3 nights in December 2012
Best honeymoon.......
I like the the food........
Lovely place and site to view ..... We are so relax and for me two tumb's up for me..... The food is very good taste..... Well arrange ...... Room are so relaxing....... The staff are friendly......
Reviewed January 09, 2013

Todd W. from United States
Stayed 2 nights in December 2012
Beautiful hotel with wonderful service
Beautiful hotel, wonderful service, good food, fun
Stay was nice, but too short considering all the things to be done. Staff was very helpful. Rooms were clean and well appointed. The grounds and everything looked very well maintained. Enjoyed the breakfast buffet very much. The only drawback was the coffee; tasted too bitter -- a minor thing.
Reviewed January 09, 2013

marion S. from Switzerland
Families with young children
Stayed 6 nights in December 2012
poor service not up to the exceptions
great for snorkeling
Price of the rooms were really expensive (maybe because we were there between christmas and new year) for a very poor service, not the experience we expected from Shangri-la. The hotel was over crowded and the staff was unable to manage this in such way that we would go the the restaurant were was the buffet and some of the food would not be available anymore and if we would ask for more we would be told there were no more. At the beach all the chairs were always taken there were rarely available. For the snorkeling I must say it was fabulous with a great variety of fishes and the children's activities were great as well. It was unfortunate that the service was so terrible and also the price of the food vs. the quality was very expensive for what it was and for every services,like the children's playroom, billiard, the snorkel materials rental, etc.. you have to pay it's a really not to what we were expected for the price we paid our room.
Reviewed January 07, 2013

Chariz C. from Philippines
Families with older children
Stayed 2 nights in December 2012
Breath-taking Hotel
Shangri La's Beach Front and thw Free Wi-Fi all over the place.
Shangri La has already established a name for itself as it is already a common knowledge for everyone that it is a 5-star hotel. So already expect a good service from its staff, which I can attest to, nice, clean and spacious rooms with a great view of sunrise and sunset as well, great food, great facilities and everything that is to be expected of a 5-star hotel to have. But what made it stand out? It is actually their beach. I have been traveling all over the Philippines for quite some time now and have not actually adored Mactan's beaches since sand is not as fine as the one's in Boracay or Bohol, but Shangri La turned this around by actually developing their beach front. Yes its sand is not as fine, but hey, I haven't been to any hotel who need not to hire a boat to go somewhere to go snorkeling. It is readily available right at your door step as Shang has taken care of the reefs. Aside from that, they have outstanding beach beds. Oh yes, none that I have seen in most resort hotels that I have been to. Words would not be enough to describe how I felt about our stay in Shangri La, So I guess, you should just see it for yourself, it is a gem in Mactan, Cebu which I highly recommend that you visit.
Reviewed January 05, 2013

Chariz C. from Philippines
Families with young children
Stayed 2 nights in December 2012
Hotel in Mactan with the best Beach Front
Beach Front
Check in: Easy. Aside from that, Shangri La has a welcoming staff which I believe are multi lingual as we have heard one actually speaking in Nihonggo while greeting the guests. Also, welcome drinks are served and couches are available to be sat upon while waiting. Rooms: Superior Garden View rooms are great. Upon arrival at the resort rooms are already available. Room has complete amenities and has met expectations of a 5-star hotel. Nice veranda as it overlooks the garden, the pools and the beach. Resort: Amazing. Great Large Pools. Kid friendly which is actually great for families traveling with young children. Best beachfront in Mactan, no question to that. Overall: Shangri La has exceeded our expectations. Yes it is pricey, but it is worth the money you pay for.
Reviewed January 05, 2013

Suet L. from United Kingdom
Families with young children
Stayed 4 nights in July 2012
Decent-refurnished Connected Rooms
Spacious rooms with great sea view
this is our second time staying with shargri-la resort, mactan. we are attracted by the scenes, services, facilities and food qualities here. every time we found great journey here. and, philippines services always keeps you warm and happy. we like the beach, the swimming pools, the playground and grassland with hanging creeps, pool-side restaurant and cafe!! you can enjoy their cultural show performances which are arranged twice a week. hygiene level is super high. majority hotel guests are from round the world, asians are mainly from korea & japan, not many chinese and hongkongese. my mom & sis joined us in this holiday for five night stays and we have managed to book connected rooms. the kids do have fun to run between rooms. and, we do enjoy the stunning sea view, refreshing sea breeze and balcony with tiny table & chairs. there are also facilities for hanging our swimming suits for quick drying in the balcony. highly recommended to family with kids for a great self-contained vacation.
Reviewed January 05, 2013

John O. from United States
Families with young children
Stayed 3 nights in December 2012
Great Family Hotel
Adventure Zone and the Pool for the kids, great buffet, pleasant bar and lounge
The hotel is definitely at the top of the list for family hotels in the Cebu area, especially for those with young children. Adventure zone, the pool, the miniature golf and play areas as well as activities were great for the kids. The hotel had very good free WIFI access in most areas and everyone was very accommodating.
Reviewed January 05, 2013

Agnes P. from Philippines
Families with young children
Stayed one night in December 2012
Very lovely hotel and very nice service
very cozy room and surroundings plus the fresh smell of the beddings and pillows
everything is so nice... so clean.... so fresh everyday. actually we extended our stay for 2 nights because me and my family were truly enjoying. we need not went out coz everything is inside the hotel . staffs were very very nice too, from the top position down to the house keeping. Foods were yummy. we even had the chance to enjoy the discounted local rate for our extended days.. All in all, the hotel is excellent.
Reviewed January 03, 2013

Maricris K. from Philippines
Stayed one night in December 2012
Beautiful hotel with gorgeous view... Good service
I love the toilet and bath!
The only set back I had was when we had to go to the pavilion and no driver was available straight away to take us through a transport... Unfortunately, we were late in the wedding... Even few minutes matters! They didn't have somebody on standby.. We were 5, a good number, then comes 10 people, who were just going for a stroll, and they got accommodated first...even 5 star hotels do miss something, do they?
Reviewed January 02, 2013