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Excellent 8.7
Based on 1353 reviews

Recent customer comments

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Excellent



based on 1353 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.0
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

Milvie M.
United States
August 05, 2012
Gorgeous hotel, amazing staff.
One of the best resorts I've been to with very friendly, helpful and courteous staff.
Extremely happy with our stay. The amenities are well above average plus with amazing service.

Catherine A.
Philippines
August 03, 2012
Beautiful resort, cozy rooms
Resort is beautiful, hotel employees are very hospitable and attentive to needs of the guests
Shangri-la Mactan is indeed a place one would like to keep coming back to due to its beautiful resort and the excellent service the hotel staff provides. One can truly relax and "get away" from the hustle and bustle of the city. It is what one would call a real vacation as the sprawling and relaxing feel of the resort will truly make your stay an enjoyable and memorable one each and every time.

Regina A.
Philippines
July 31, 2012
The Best Resort in Cebu
location, available activities
This is my 3rd time in Shang Mactan and I keep on looking forward to the next one. I love how I can spend 2-3 whole days without the need of getting out of the resort because everything is there! Next time, I will really book myself a massage at Chi

Michael B.
Australia
July 31, 2012
Overpriced Snakes Agoda Sucks
Underwhelming for price
on my experience with agoda this company have zero customer service. i would never deal with them again. on shangri-la, be aware that their are coral snakes at their private beach. we found out as my 1 year old and wife almost stepped on one. it was not the only one we saw during our stay. yes, they are venomous and in telling the workers at the beach we were not telling them anything new judging by their reaction, which was who cares. i believe there should be warning signs informing guests.

CHIA C.
Taiwan
July 31, 2012
Very nice resort
The environment is very quiet.
Everything is very nice. So I'll just mention what I am not really satisfied. 1.The wall of the bathroom seems like there is some mold on it. ( i am not sure) 2.The shower curtain cannot completely block the water..so after I took shower, the ground was really wet. maybe its my problem.. 3.I couldn't find the dryer.

Toby F.
United Kingdom
July 30, 2012
Always well looked after
Marine park off the beach makes fantastic snorkelling
We always enjoy staying here for a weekend away from Hong Kong. Whilst resort stays cannot be said to be cheap, the convenience of Cebu Mactan Shangri-La from Cebu airport, with the beautiful surroundings, many activities and good food make it a worthwhile escape. The bar area by the shore is wonderful in the evening. The pools are great, the snorkeling fantastic from the beach, although it is annoying that you are allowed to walk out over the coral at low tide, and there is plenty of fun sports and entertainment to keep you occupied during the day. We chose a club room this time, and really the benefits were not as good as other club rooms we have stayed before. Also, the club rooms were facing the beach and there was a wedding party on one night that was quite loud. Whilst not a massive inconvenience a room away from the beach would have been more restful and less cost. The spa is as good as any you will find.

Carla D.
Philippines
July 29, 2012
great for a weekend getaway
nice rooms, good service
enjoyed my break away from the city in shangri-la mactan. the rooms we're very clean and the staff were really nice

Maria R.
Philippines
July 27, 2012
Perfect resort to escape city life...
Got everything you need - no need to leave the resort
It's our 2nd time around and always wanting to stay more. Except this time, some of the services/amenities we received the 1st time were not anymore made available (canvas beach bag and fresh mangoes in the room). However, it was complimented when they let us bring in some food purchased in excess outside and heated it up for us for consumption the next day. Also, noticed the prices of some of the water-sports activities have increased tremendously in 1 year :-(

Pui L.
Hong Kong
July 27, 2012
Too crowed but room is spacious and nice
Close from the airport
the beach and swimming pool are crowed most of the time. gym is good, as not many people go there. food in the restaurant is expensive, but food is of a good standard generally. breakfast there are two choices for the inclusive buffet breakfast and we tried both. the breakfast in tides has more variety but way too crowed and it was chaotic. we arrived tides at 9am for breakfast and we were seated by a staff in 10 min. we went to get our food, but when we went back to our designated table, it was occupied by another party. we went and seek help from one of the staffs and she found us another table, which was just beside the long queue of people who were waiting to be seated. we felt like sitting on a busy street. we sat down anyway and asked for some tea, but what we received was just one cup of hot water (for two of us)with some teabags, no milk either. we gave up and just quickly finished our plates and left. it was such an bad breakfast experience on the first morning. we went to the other restaurant acqua for breakfast on the next 2 days. it was so much quieter . less choices but enough for breakfast. we didn't need to wait and not crowed at all. with less people, service is also much better. beach/ swimming pools a lot of seats are provided on the beach and by the swimming pools, but it's not easy to find a nice seat, as there were too many people. we need to get to the beach before 10am to get a better seat. however, the beach is full of people and kids, which made it really noisy. many activities happened at the small beach. snorkeling is ok , and we could see many fish in the water. however, some people also kayak there, which is quite dangerous to snorkel at times. the hotel should have separated the area for kayaking and other water sports. i saw people who were kayaking nearly paddled to the heads of people who were snorkeling. so scary. dining we had lunch in acqua on the first day. price is acceptable, the spagetti wasn't very good, but

Vilde N.
Norway
July 25, 2012
Beautiful hotel with great sevice
Excellent outdoor facilities, including a beautiful beach with marine sanctuary and two great pools. Polite and helpful staff who speaks good english. Many restaurants with great food.
Very relaxing atmosphere. The staff was very polite and helpful, and acted very professional. Beautiful beach with enough sun beds for everyone, so we didn't have to get up early to get a sun bed. The breakfast was also very good. The spa was amazing, very good facilities with jacuzzi and steam. We will definitely return to this hotel, we had a great time.