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Excellent 8.7
Based on 1338 reviews

Recent customer comments

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Excellent



based on 1338 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.2
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

Danielle R.
United States
July 24, 2012
Great for a family get away
Big swimming pools and lovely beach
Fantastic for families, with a huge (and impressive) playroom, several swimming pools and a great beach with fish to feed. The hotel rooms are not huge, but comfortable and clean.

Chin T.
Malaysia
July 19, 2012
Shangri La Mactan is a Unique Hotel on its own
The Marine Park just at your doorstep
I have always look forward to stay in Shangrila Mactan as it is one of the most beautiful hotel because of two reasons 1) The marine park is one of the best that i have visited and you need not go far to see coral fishes - parrot fish, pike fish, clown fish, mullet, angel fish, squid and schools of fish as though you are diving. 2) The Filipino service level again never fails - prompt efficient service request - no nonsense or reasons to be given...they just aim to please. Anything that they cannot provide is done with a sympathetic 'I wish I could do it' the only set back is you need to pay for the extras which makes it one of the very pricey hotels in Cebu. But the worse is not Shangrila Mactacn but AGODA THAT CANCELED MY ROOM AND WHEN I REQUESTED TO REINSTATE THE ROOM I HAD TO DO 3 REMINDERS AND THERE WAS JUST A CURT REPLY - WE HAVE DONE IT AFTER I LEFT THE HOTEL THE NEXT DAY. THE SERVICE LEVEL BY AGODA IS ATROCIOUS AND I AM THEIR LOYAL CUSTOMER RANKING WITH 75000 POINTS TO BE KNOWN AS THEIR 'PREMIER CUSTOMER' - BUT I DONT FEEL LIKE ONE!!! AGODA FAILED - NO APOLOGY AT ALL FROM THEM!

Charles M.
United States
July 18, 2012
Great Hotel
Location, with private beach
A classic Shangri-la property whichi is located right on the beach. It has very good facilities and the staff was very helpful.

Elaine Y.
Philippines
July 10, 2012
still happy the second time around!
location, rooms, activities, pool
stayed for 3d2n for business and pleasure trip with my fiance. this is our second time staying at this hotel and we are still happy with their services. the room is very spacious and clean. the staffs were friendly and helpful. if you plan to go to the city you can take their shuttle with a minimal fee. try to book a table at Cowrie Cove. they also serve yummy buffet breakfast!

Angela L.
Canada
July 10, 2012
Great service
Superb service
From the moment you arrive at this hotel, you feel like you are on holidays and can relax. Every detail is thought of here at Shangri-la. From the beach, to pool, to spa, this place has everything I needed for a weekend getaway. Will stay at the Shang again next time.

Angela L.
Canada
July 10, 2012
Great resort
Enjoyed every minute of my stay
From the moment you arrive at this hotel, you feel like you are on holidays and can relax. Every detail is thought of here at Shangri-la. From the beach, to pool, to spa, this place has everything I needed for a weekend getaway. Will stay at the Shang again next time.

emmanuel S.
Philippines
July 08, 2012
Perfect hotel for business and pleasure
Rooms and staff
Twas a marvelous stay. Me and my family enjoyed every minute of our stay at this hotel

Patrick C.
United States
July 06, 2012
Great location but old rooms and average food
Direct access to the beach, friendly service
Returning after 2 years, we did not see much by way of the renovations that the hotel had marketed on their website. The rooms and facilities looked more dated than we would have liked and the food was quite average, with the exception of the seafood at Cowrie Cove. Service continues to be friendly but the effectiveness was average as our check in to the room was delayed by 1 hour after multiple promises that it would be ready in “5 minutes” and the initial room provided was right below the Ocean Club lounge and as such we were woken up early in the morning by noisy foot traffic. Direct access to nice beach facilities was a plus but the overall experience was average. And, at the beach, the hotel needs to find a balance between family seating and activities against couples who are looking to relax, which is certainly possible given the amount of space.

Albert G.
Spain
July 05, 2012
Awesome hotel, attentive and friendly staff
Pool, beach and lounge areas are beautiful. Also Chi Spa is great.
We both enjoyed the facilities and definitely recommend it for whoever wants to have a relaxing holidays in sunny Philippines.

YOUEN G.
France
July 05, 2012
Nice hotel for a relaxing stay in Cebu
Snorkling, staff, activities
Great location for a relaxing moment but far from the city. Ocean wing rooms a bit old and low equipped in the bathroom but the excellent service of the staff more than compensate it. Good restaurants (the Italian and the see side one). Great beach for snorkling but the sand is not that smooth (thick) and white than in Boracay or Thailand (it looks a bit artificial). Full of activities including a golf course. Nice large garden, spa and pools.