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Excellent 8.7
Based on 1353 reviews

Recent customer comments

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based on 1353 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 9.0
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 7.9
  • Food/Dining 8.4

alan K.
December 11, 2015
disappointment on non complied reservations specs
night rest was very disappointing back aches and other discomfort could not be relieved by apologies as a result of lapses in housekeeping and front desk.i booked my room with agoda requesting a big bed either a queen or a king,upon arrival this was reiterated by the front desk but upon entering the room we had two beds joined in its stead.. never expected such lapses on a benchmark hotel in cebu.

charles-henry C.
December 10, 2015
Surprisingly good
Standing, Service, Price
Excellent quality/price ratio. Was scared to be a "factory" but despite the fact the hotel is clearly a heaven for families with young kids, it remains a very enjoyable experience. Staff is extremely nice, service quality is good, location is very convenient. Strongly recommend if you have to stay around!

Hui Y.
December 08, 2015
Best hotel in cebu
Location, comfort, clean
Great stay with friendly staff and delicious food

Neil B.
December 08, 2015
Had to cut short the holiday...
The beach, the kids pool area, the breakfast.
The first room they gave us was a bit ratty and overlooking the garden and above the air-conditioning plant making a full on noise 24/7. I had to get it changed but noticed many rooms were in this position. Luckily they found a much nicer and bigger renovated room, with seas views, which was supposedly the same standard... The resort itself was really nice with big grounds and lots of indoor and outdoor play areas for kids. Not to mention a beautiful private beach. The breakfast was fantastic, although it's the second time I have stayed in this resort and on both occasions the fresh mangoes were sour, which is not what you expect when you visit Cebu.. The buffet dinner was probably good if your Asian, but if you're a westerner you may not find much joy, at least I didn't. After that it was a steak sandwich off the menu. My 2 year old son was not eating properly, since his mom was not preparing his meals. The staff at breakfast were truly fantastic and helpful, and really the best part of the trip. They cooked special food for him as per moms directions and it did help a lot, although it could not see us through the whole day, so it got to be a problem. This was followed by a cough developing and the need to keep him away from the water slide, which would prove difficult, so we ended up having to leave 3 days early. Sadly, no refund but I guess that's the way it is.....

Karen B.
November 30, 2015
amenities, room, cleanliness
excellent i love my stay there so worth it.

Chi T.
Hong Kong
November 30, 2015
Nice Beach
Snorkelling in Hotel beach
Its not bad although the choice of food is a bit limited. Nice beach with lots of fishes and coral, can do snorkeling in hotel beach.

lewana B.
November 28, 2015
Great but beach lacking.
Grounds, jet toilet, view
It was great..

Ma. E.
November 26, 2015
The Perfect Vacation
1. The place is paradise - perfect landscape 2. the efficiency and friendliness of the staff 3. food
When I went to a resort in Mexico last year, I thought I've experienced the best vacation ever and thought the place was awesome. But Shangri-La's Mactan Resort & Spa surpassed my expectation. I consider now my stay here as the perfect experience. Kudos to the best staff. They treat the guests so well and very courteous. To the over-all "ambience" of the place and the perfect landscape.

Rico P.
November 24, 2015
Best Hotel in Cebu
Food, friendly hotel staff, and the beach.
Staff were very helpful, polite and assisted in retrieving a lost item for me. Buffet breakfast and dinner were awesome. Beach is great as well. Will come back again.

Georgina S.
November 24, 2015
Fantastic long weekend away!
Fantastic staff, great pool & spa and delicious crab!
The staff were all very friendly and helpful. The "garden view" room actually looked onto the car park and the fridge smelled bad but other than that the room was good. The hotel arranged a birthday cake for my fiancé as it was his 30th, so this was a really nice touch. The food at the Italian restaurant was pretty average but the freshly grilled seafood at Courie Cove was delicious! The pool, spa & sports & rec facilities were great. Really enjoyable stay.