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Excellent 8.7
Based on 1367 reviews

Verified traveler reviews

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based on 1367 reviews
  • Cleanliness 9.1
  • Facilities 9.1
  • Location 8.6
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for money 7.9
  • Food/Dining 8.4
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chen S. from Taiwan
Families with young children
Stayed 2 nights in July 2016
generally speaking, good location with very good facilities.
reception staff need to be improved.
Reviewed July 12, 2016

Michael N. from Australia
Stayed 4 nights in July 2016
Great place
Had a great time. Everything was brilliant. The best wad the beach and the staff looking after us. Our favorite restaurant was the Crowley cove a great seafood menu.
Reviewed July 10, 2016

Grigory S. from Russia
Families with young children
Stayed 4 nights in November 2015
The price is too high
This hotel probably the best in Lapu Lapu, but the price you have to pay for this piece of luxury is not justifiable.
Reviewed July 04, 2016

Lai C. from China
Stayed one night in June 2016
Excellent Experience
Worth to go!!
Reviewed June 21, 2016

Melita V. from United Kingdom
Families with older children
Stayed one night in June 2016
awesome place
Reviewed June 17, 2016

John Y. from Philippines
Stayed one night in June 2016
We requested for an early checkin since our flight's schedule was a bit early. Staff refused and made us wait for a few hours (until regular checkin time). They shouldn't have placed that option in the special request tab. I had the same experience with Crimson Hotel before but unlike Shang, they treated us very well and accommodated our request. I should have booked with them instead. Poor customer service and could be better.
Reviewed June 15, 2016

Janet P. from United States
Families with older children
Stayed 3 nights in May 2016
Family vacation in Cebu, Philippines
We are not so pleased with the room location by the main wing supposed to be facing by the garden but the big roof was blocking the view infront of the balcony. But overall, the location, the staff services, the facility and the easy access to the beach and water sports and the pool was great.. the wifi was awesome it was very fast it's just like you are in the USA. The Tides restaurant was great, we wanted to mention Michael (Mike) in Tides who made our daily breakfast great 😃 Good customer service. Noe in the front security was very courteous who made our easy access to the transportation... The Cowrie fine dining was awesome overlooking by the ocean, the buko bar, the breeze bar, the main lobby at night is perfect for some drinks while listening to the music..The only thing I was shocked was the taxes they have the VAT, BEVERAGE TAX, FOOD TAX and understandle 10% Gratuity is already added so don't be surprised for a lot of charges added to your orders/bills. When it comes to comfort and fun , This will be definitely our 2nd home whenever we drop by off Cebu next time.. I have referred my cousin already and they just booked and stayed right now👍👍👍
Reviewed May 31, 2016

PRESCILA P. from Philippines
Stayed 2 nights in May 2016
great summer get-away
Wish we stayed longer. . .planning to return to this paradise!
Reviewed May 30, 2016

peerapol C. from Thailand
Stayed 2 nights in April 2016
Nice view
Reviewed May 29, 2016

Joy L. from Philippines
Solo travelers
Stayed one night in May 2016
Great staycation
Great customer service, excellent facilities.
Reviewed May 16, 2016