Back to hotel info

Excellent 8.5
Based on 2627 reviews

Recent customer comments

Filter by traveler type

based on 2627 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 7.7
  • Food/Dining 8.3
Sort by

Mai S. from Australia
Families with young children
Stayed 4 nights in January 2015
Shangri la at sentosa
Location, facilities and serivice
We enjoyed our stay at the resort. We have small children and they thoroughly enjoyed the pool facilities and the close walks to the beach and other attractions on offer at sentosa. The breakfast buffet was amazing suiting all the fussy eaters as there was a range of foods to choose from. If you are looking for a family relaxing holiday, would highly recommend Shangri - la. It was the kids favourite spot of all places we stayed.
Reviewed January 30, 2015

Marie W. from Singapore
Business travelers
Stayed one night in May 2014
Excellent service with a personal touch
outstanding customer service, cleanliness and comfort
The stay was excellent. We were off for an event at 4am in the morning and by 3.30am, a customer service staff came by with our packed breakfast consisting of breads, yoghurt and a fruit.
Reviewed January 29, 2015

Eiko I. from Japan
Families with young children
Stayed one night in January 2015
a paradise for the family with small kids
swimming pool, dinner buffet, kids club
we chose this hotel upon recommendation of our friend. The atmosphere was perfect for vacation, well educated friendly staffs, kids friendly swimming pool and kids club, great ocean view and reasonable dinner buffet. It was a perfect place for vacation for the family with small kids. we wanted to stay at least for one more night. We'll definitely come back here someday.
Reviewed January 29, 2015

muhammad S. from Singapore
Stayed one night in January 2015
worth the stay
enjoyed the environment of the hotel area and the warmth n friendly gesture of the staffs. Lastly i luv the room that i stayed in..spacious n cozy
It was our first time stay in the hotel.My husband booked the hotel for the weekend to celebrate my birthday. The experience was nice with a complimentary bday cake and a box of chocolate from the hotel.We were also able to do a late check out which was very nice of the hotel.Breakfast food was good and the staffs were all very helpful n smiley. The scenery was beautiful and occupants of the hotel are spoilt with many choses of activities. The beach and swimming pool are so near each other that it is such convinience. We will definitely come back for a longer stay.
Reviewed January 29, 2015

Ji K. from South Korea
Families with young children
Stayed one night in November 2014
Good place for staycation with young children
private beach. food. pool
Breakfast was good with various selections even for kids. Pool and beach was great. Room was comfortable.
Reviewed January 28, 2015

Steven O. from Australia
Families with young children
Stayed 5 nights in January 2015
Good but go for the larger rooms
location, cost, service
Good would stay again but the room we had was very small, so we look for a larger room in future.
Reviewed January 27, 2015

Chan L. from Malaysia
Business travelers
Stayed 2 nights in January 2015
Deep inside Sentosa
Peace, pool
Hotel is only suitable for holiday makers. Very far into the island. Inconvenient to move around for business travelers.
Reviewed January 26, 2015

Wayne B. from Australia
Stayed one night in January 2015
The pool, beach front lawn area, The breakfast, The Location
The room was a bit disappointing, showing its age and not really 5 star, everything else was 5 star. High Price was reflective of location and size not quality - More suited to family with lots of room for kids to play but not really romantic for couples
Reviewed January 26, 2015

ADRIANO S. from Portugal
Stayed 2 nights in January 2015
good breadfast
Reviewed January 25, 2015

Kristien E. from United Kingdom
Families with young children
Stayed 3 nights in January 2015
Perfect for families
Kids slide and pool area, breakfast, view
This is our 4th time at Sentosa and I have to say as a parent it is by far the best! The kids pool area and slides are heaven sent if you want some peaceful time with your kids occupied in a fun filled safe environment. Breakfast is very good, not the "best ever" but lots of good quality choice. The hotel is a little further from the action than say the Michael but there are two very regular bus service which mean that you are rarely waiting for long. It's about a 7 minute transfer to resorts world. We found the staff to be 1st class and nothing was too much trouble. Overall perfect for Sentosa visit and we will return in the future without hesitation!
Reviewed January 23, 2015